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Date/Time: Thu, 07 Jul 2022 16:08:11 +0000



CQG WebApi (Not Enabled on package)

View Count: 240

[2022-05-20 15:13:08]
DevTrader79 - Posts: 39
I was getting data feed on CQG API yesterday(05/19/22) morning with standard 3 package $26.00. Later I subscribed for 6 months 3 standard package discounted same package but different price . Now I can't connect to CQG WebAPI data feed. My CQG WebAPI data feed is paid until end of this month. Could you please enable CQG ?
[2022-05-20 15:37:27]
John - SC Support - Posts: 17209
We have made the change that we have been mentioning for awhile now, that you need to be on Package 10 or higher in order to connect to an external trading service. Refer to the information here:
https://www.sierrachart.com/SupportBoard.php?PostID=307539#P307539

To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-20 18:40:23]
DevTrader79 - Posts: 39
I am trying to activate CME (top -of-the book) exchanges for Denali data feed. I paid $10.20. It is asking me again and again to pay . Everytime it is asking me to double the amount last paid.
I know top of the book is $1.25. I already added fund $20.20 . IT is keep asking me to pay over and over again to activate. Please help me.
[2022-05-20 18:54:01]
DevTrader79 - Posts: 39
I found out that there is a CME bundle package for $3.50/month. Is there any way I can sign up for the bundle instead of Single exchange CME. Please do help . I am in a circle Can't activate. I already signed all the exchange requirements agreements.
[2022-05-20 19:52:16]
John - SC Support - Posts: 17209
The first thing you need to do is to change your package to Package 10. This is the equivalent of Package 3 but will allow for external connections and data.

Then you will be able to activate the exchange(s) you want. You have not activated any exchanges yet.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-20 20:15:35]
DevTrader79 - Posts: 39
In this package 10 I will be paying monthly 28.8. Why should I pay more. Then $3.50 bundle package data feed. total $32.50. since I am paying less now per month.
but currently I am paying 26/month. and CQG feed top-of-the book CME exchanges $4.00. Total $30.00.

If I go with monthly $26.00 Standard package 3 can I add denali top-of the book CME $3.50 bundle package data feed ?

Is there any way you can open up a chat or we can talk to clarify few things.
[2022-05-20 20:56:29]
DevTrader79 - Posts: 39
I just subscribed 6 months 3 standard package yesterday. prior to yesterday, I was using $26.00/month with CQG $4.00 CME exchanges.
My question is can I use 6 months 3 standard package $124.80 instead of using $26.00/month and keep using CQG data feed along with it?
So If I change to 10 standard + Denali data feed - 172.8 Will that be all ? Or I have to pay on top of that CME exchange fees( top-0f the book )?
Date Time Of Last Edit: 2022-05-20 21:01:30
[2022-05-21 09:36:13]
Sierra Chart Engineering - Posts: 103695
We set your account back to Service Package 3 and check that the free evaluation of Service Package 12 is good for one month from now. So you are fine on package three for another month.

If you cannot connect to CQG let us know. We will take care of that.

My question is can I use 6 months 3 standard package $124.80 instead of using $26.00/month and keep using CQG data feed along with it?

Yes for now (the next month).

Just stay on a version before 2394 in order to use the CQG data feed. But we definitely recommend using the Denali Data Feed:
Denali Exchange Data Feed

Yes this would be all unless you use version 2394 or higher:
So If I change to 10 standard + Denali data feed - 172.8 Will that be all ?

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-23 02:42:16]
DevTrader79 - Posts: 39
If you cannot connect to CQG let us know. We will take care of that.
Nope I can't connect to CQG. It still shows CQG WEbAPI(Not enabled on package).
[2022-05-23 06:39:53]
Sierra Chart Engineering - Posts: 103695
Try again now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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