Support Board
Date/Time: Wed, 15 Jan 2025 15:10:39 +0000
Not getting Update stocks since renewal.
View Count: 676
| [2022-04-04 18:53:49] |
| User558455 - Posts: 70 |
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Hi, Could someone look into my account feed to confirm I have what is needed to have live feed for stock like spy aapl etc. I have both Nasdaq feed and stock feed (older) paid for so wondering what i am missing. I am getting all live Futures data on the same instances. I am using sierra on two machines and can not get stock data to come back on. If someone can help, thank you! |
| [2022-04-04 21:18:39] |
| John - SC Support - Posts: 37226 |
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The "older" Sierra Chart U.S. Equities is not active on your account. It did not automatically renew on April 1, 2022 and we do not have the link for you to re-activate it. We can take care of this for you, if you want. Just be sure to add enough funds to your account to have $10.50 available in your Services Surplus and let us know when this is done so we can activate the exchange for you. Keep in mind that the data from the Sierra Chart Exchange Data Feed (older stock data) can only be accessed from one computer at a time. As to the NASDAQ TotalView data, you should not be having any trouble getting this data, as you are setup properly and you are setup to have 2 separate computers connecting at the same time. Keep in mind that in order to get the data from the NASDAQ TotalView, you need to add the suffix of '-NQTV' to the exchange symbol. For example, if you just enter 'AAPL', then you will get data from the Sierra Chart Exchange Data Feed U.S. Equities, but if you enter 'AAPL-NQTV' then you will get the data from the Denali Exchange Data Feed NASDAQ TotalView. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-05 03:07:27] |
| User558455 - Posts: 70 |
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Thank you John, Is there a limit on the version of sierra needed for the new feed? let me try to get the new feed you speak of with the given NDTV aheaf of the tickers and return back here. thank you for your quick reply and detailed solution. you guys are awesome. Date Time Of Last Edit: 2022-04-05 03:08:06
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| [2022-04-05 13:40:59] |
| User558455 - Posts: 70 |
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John I am usin SPY-NQTV symbol and no real time price for me. Let me add some funds and can you turn back on the old feed for me? Do you need a log file in the mean time to see why i am not getting NDTV feed ? |
| [2022-04-05 13:41:43] |
| John - SC Support - Posts: 37226 |
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Is there a limit on the version of sierra needed for the new feed?
You should be on the most recent release, but you need to be on version 2351 at a minimum. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-05 16:16:57] |
| User558455 - Posts: 70 |
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I just added funds to my account so you can turn on my old feed. the new feed NDTV does not do anything for me on the 2362 version. ( again thank you for your time) Date Time Of Last Edit: 2022-04-05 16:17:43
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| [2022-04-05 16:28:51] |
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We can help you with the NASDAQ data feed. Tell us the symbol of the chart and follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-05 16:29:06
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| [2022-04-05 16:59:29] |
| John - SC Support - Posts: 37226 |
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We have also reactivated the U.S. Equities exchange on the Sierra Chart Exchange Data Feed. Keep in mind the standard symbols will get you the data from the Sierra Chart Exchange Data Feed. When you add the -NQTV to the end of the symbol, then you will get the data from the Denali Exchange Data Feed. Please follow the instructions in the previous post to get us your Message Log so we can see why you are having an issue with the Denali data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-05 18:17:55] |
| User558455 - Posts: 70 |
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Thank you I will open up the chart book with just one chart and post the log file. the NDTY sysmbols just started working (delayed) on one of my machine as soon as i got the message of my tickets on the platform. Very odd now the NDTV symbols show delayed data while the normal symbols are working real time Date Time Of Last Edit: 2022-04-05 18:18:39
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| [2022-04-06 14:09:04] |
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We want you to restart Sierra Chart. And if you have any missing data in your charts follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Let us know if you have any further issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-06 14:09:13
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| [2022-04-07 06:36:04] |
| User558455 - Posts: 70 |
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| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:33:46.076 DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:46.076 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:46.076 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:46.076 | Network connection to server complete. | 2022-04-07 01:33:46.132 | Starting socket receive thread. | 2022-04-07 01:33:46.132 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:46.132 | Setting DTC encoding to Binary VLS | 2022-04-07 01:33:46.232 | Sending logon request message. | 2022-04-07 01:33:46.232 | Received logon response. | 2022-04-07 01:33:46.295 | Server Name: RealTime Server. | 2022-04-07 01:33:46.295 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:46.295 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:46.295 | Waiting for socket receive thread to end | 2022-04-07 01:33:46.295 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:46.295 | Disconnected from the server. | 2022-04-07 01:33:46.295 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:46.295 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:46.295 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:46.352 DTC Client socket (6) | Closed. | 2022-04-07 01:33:46.352 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:33:48.307 DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:48.307 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:48.307 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:48.307 | Network connection to server complete. | 2022-04-07 01:33:48.366 | Starting socket receive thread. | 2022-04-07 01:33:48.366 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:48.366 | Setting DTC encoding to Binary VLS | 2022-04-07 01:33:48.455 | Sending logon request message. | 2022-04-07 01:33:48.455 | Received logon response. | 2022-04-07 01:33:48.517 | Server Name: RealTime Server. | 2022-04-07 01:33:48.517 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:48.517 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:48.517 | Waiting for socket receive thread to end | 2022-04-07 01:33:48.517 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:48.517 | Disconnected from the server. | 2022-04-07 01:33:48.517 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:48.517 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:48.517 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:48.572 DTC Client socket (6) | Closed. | 2022-04-07 01:33:48.572 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:33:50.523 DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:50.523 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:50.523 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:50.523 | Network connection to server complete. | 2022-04-07 01:33:50.581 | Starting socket receive thread. | 2022-04-07 01:33:50.581 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:50.581 | Setting DTC encoding to Binary VLS | 2022-04-07 01:33:50.675 | Sending logon request message. | 2022-04-07 01:33:50.675 | Received logon response. | 2022-04-07 01:33:50.737 | Server Name: RealTime Server. | 2022-04-07 01:33:50.737 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:50.737 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:50.737 | Waiting for socket receive thread to end | 2022-04-07 01:33:50.737 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:50.738 | Disconnected from the server. | 2022-04-07 01:33:50.738 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:50.738 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:50.738 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:50.793 DTC Client socket (6) | Closed. | 2022-04-07 01:33:50.793 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:33:52.736 DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:52.736 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:52.736 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:52.736 | Network connection to server complete. | 2022-04-07 01:33:52.792 | Starting socket receive thread. | 2022-04-07 01:33:52.792 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:52.792 | Setting DTC encoding to Binary VLS | 2022-04-07 01:33:52.895 | Sending logon request message. | 2022-04-07 01:33:52.895 | Received logon response. | 2022-04-07 01:33:52.958 | Server Name: RealTime Server. | 2022-04-07 01:33:52.958 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:52.958 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:52.958 | Waiting for socket receive thread to end | 2022-04-07 01:33:52.958 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:52.958 | Disconnected from the server. | 2022-04-07 01:33:52.958 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:52.958 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:52.959 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:53.017 DTC Client socket (6) | Closed. | 2022-04-07 01:33:53.017 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:33:54.967 DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:54.967 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:54.967 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:54.967 | Network connection to server complete. | 2022-04-07 01:33:55.027 | Starting socket receive thread. | 2022-04-07 01:33:55.027 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:55.027 | Setting DTC encoding to Binary VLS | 2022-04-07 01:33:55.131 | Sending logon request message. | 2022-04-07 01:33:55.131 | Received logon response. | 2022-04-07 01:33:55.194 | Server Name: RealTime Server. | 2022-04-07 01:33:55.194 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:55.194 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:55.194 | Waiting for socket receive thread to end | 2022-04-07 01:33:55.194 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:55.194 | Disconnected from the server. | 2022-04-07 01:33:55.194 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:55.195 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:55.195 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:55.253 DTC Client socket (6) | Closed. | 2022-04-07 01:33:55.253 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:33:57.198 DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:57.198 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:57.198 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:57.198 | Network connection to server complete. | 2022-04-07 01:33:57.256 | Starting socket receive thread. | 2022-04-07 01:33:57.256 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:57.256 | Setting DTC encoding to Binary VLS | 2022-04-07 01:33:57.351 | Sending logon request message. | 2022-04-07 01:33:57.351 | Received logon response. | 2022-04-07 01:33:57.414 | Server Name: RealTime Server. | 2022-04-07 01:33:57.414 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:57.414 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:57.414 | Waiting for socket receive thread to end | 2022-04-07 01:33:57.414 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:57.414 | Disconnected from the server. | 2022-04-07 01:33:57.414 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:57.414 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:57.414 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:57.470 DTC Client socket (6) | Closed. | 2022-04-07 01:33:57.470 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:33:59.415 DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:59.415 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:59.415 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:59.415 | Network connection to server complete. | 2022-04-07 01:33:59.474 | Starting socket receive thread. | 2022-04-07 01:33:59.474 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:59.474 | Setting DTC encoding to Binary VLS | 2022-04-07 01:33:59.571 | Sending logon request message. | 2022-04-07 01:33:59.571 | Received logon response. | 2022-04-07 01:33:59.634 | Server Name: RealTime Server. | 2022-04-07 01:33:59.634 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:59.634 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:59.634 | Waiting for socket receive thread to end | 2022-04-07 01:33:59.634 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:59.634 | Disconnected from the server. | 2022-04-07 01:33:59.634 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:59.634 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:59.634 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:59.691 DTC Client socket (6) | Closed. | 2022-04-07 01:33:59.691 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:01.646 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:01.646 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:01.646 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:01.646 | Network connection to server complete. | 2022-04-07 01:34:01.704 | Starting socket receive thread. | 2022-04-07 01:34:01.704 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:01.704 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:01.807 | Sending logon request message. | 2022-04-07 01:34:01.807 | Received logon response. | 2022-04-07 01:34:01.872 | Server Name: RealTime Server. | 2022-04-07 01:34:01.872 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:01.872 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:01.872 | Waiting for socket receive thread to end | 2022-04-07 01:34:01.872 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:01.872 | Disconnected from the server. | 2022-04-07 01:34:01.872 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:01.872 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:01.873 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:01.930 DTC Client socket (6) | Closed. | 2022-04-07 01:34:01.930 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:03.876 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:03.876 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:03.876 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:03.876 | Network connection to server complete. | 2022-04-07 01:34:03.933 | Starting socket receive thread. | 2022-04-07 01:34:03.933 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:03.933 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:04.044 | Sending logon request message. | 2022-04-07 01:34:04.044 | Received logon response. | 2022-04-07 01:34:04.107 | Server Name: RealTime Server. | 2022-04-07 01:34:04.107 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:04.107 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:04.107 | Waiting for socket receive thread to end | 2022-04-07 01:34:04.107 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:04.107 | Disconnected from the server. | 2022-04-07 01:34:04.108 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:04.108 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:04.108 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:04.164 DTC Client socket (6) | Closed. | 2022-04-07 01:34:04.164 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:06.108 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:06.108 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:06.108 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:06.108 | Network connection to server complete. | 2022-04-07 01:34:06.167 | Starting socket receive thread. | 2022-04-07 01:34:06.167 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:06.167 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:06.264 | Sending logon request message. | 2022-04-07 01:34:06.264 | Received logon response. | 2022-04-07 01:34:06.326 | Server Name: RealTime Server. | 2022-04-07 01:34:06.326 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:06.326 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:06.326 | Waiting for socket receive thread to end | 2022-04-07 01:34:06.326 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:06.327 | Disconnected from the server. | 2022-04-07 01:34:06.327 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:06.327 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:06.327 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:06.382 DTC Client socket (6) | Closed. | 2022-04-07 01:34:06.382 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:08.336 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:08.336 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:08.336 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:08.336 | Network connection to server complete. | 2022-04-07 01:34:08.396 | Starting socket receive thread. | 2022-04-07 01:34:08.396 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:08.396 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:08.483 | Sending logon request message. | 2022-04-07 01:34:08.483 | Received logon response. | 2022-04-07 01:34:08.545 | Server Name: RealTime Server. | 2022-04-07 01:34:08.545 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:08.545 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:08.545 | Waiting for socket receive thread to end | 2022-04-07 01:34:08.546 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:08.546 | Disconnected from the server. | 2022-04-07 01:34:08.546 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:08.546 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:08.546 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:08.602 DTC Client socket (6) | Closed. | 2022-04-07 01:34:08.602 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:10.554 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:10.554 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:10.554 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:10.554 | Network connection to server complete. | 2022-04-07 01:34:10.610 | Starting socket receive thread. | 2022-04-07 01:34:10.610 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:10.610 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:10.702 | Sending logon request message. | 2022-04-07 01:34:10.702 | Received logon response. | 2022-04-07 01:34:10.765 | Server Name: RealTime Server. | 2022-04-07 01:34:10.765 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:10.765 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:10.765 | Waiting for socket receive thread to end | 2022-04-07 01:34:10.765 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:10.765 | Disconnected from the server. | 2022-04-07 01:34:10.765 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:10.765 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:10.765 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:10.822 DTC Client socket (6) | Closed. | 2022-04-07 01:34:10.822 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:12.767 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:12.767 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:12.767 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:12.767 | Network connection to server complete. | 2022-04-07 01:34:12.823 | Starting socket receive thread. | 2022-04-07 01:34:12.823 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:12.823 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:12.921 | Sending logon request message. | 2022-04-07 01:34:12.921 | Received logon response. | 2022-04-07 01:34:12.984 | Server Name: RealTime Server. | 2022-04-07 01:34:12.984 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:12.984 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:12.985 | Waiting for socket receive thread to end | 2022-04-07 01:34:12.985 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:12.985 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:12.985 | Disconnected from the server. | 2022-04-07 01:34:12.985 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:12.985 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:13.049 DTC Client socket (6) | Closed. | 2022-04-07 01:34:13.049 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:15.000 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:15.000 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:15.000 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:15.000 | Network connection to server complete. | 2022-04-07 01:34:15.056 | Starting socket receive thread. | 2022-04-07 01:34:15.056 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:15.056 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:15.140 | Sending logon request message. | 2022-04-07 01:34:15.140 | Received logon response. | 2022-04-07 01:34:15.203 | Server Name: RealTime Server. | 2022-04-07 01:34:15.203 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:15.203 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:15.203 | Waiting for socket receive thread to end | 2022-04-07 01:34:15.203 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:15.203 | Disconnected from the server. | 2022-04-07 01:34:15.203 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:15.203 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:15.203 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:15.258 DTC Client socket (6) | Closed. | 2022-04-07 01:34:15.258 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:17.213 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:17.213 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:17.213 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:17.213 | Network connection to server complete. | 2022-04-07 01:34:17.269 | Starting socket receive thread. | 2022-04-07 01:34:17.269 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:17.269 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:17.364 | Sending logon request message. | 2022-04-07 01:34:17.364 | Received logon response. | 2022-04-07 01:34:17.425 | Server Name: RealTime Server. | 2022-04-07 01:34:17.425 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:17.425 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:17.425 | Waiting for socket receive thread to end | 2022-04-07 01:34:17.425 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:17.426 | Disconnected from the server. | 2022-04-07 01:34:17.426 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:17.426 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:17.426 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:17.483 DTC Client socket (6) | Closed. | 2022-04-07 01:34:17.483 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:19.428 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:19.428 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:19.428 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:19.428 | Network connection to server complete. | 2022-04-07 01:34:19.484 | Starting socket receive thread. | 2022-04-07 01:34:19.484 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:19.484 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:19.571 | Sending logon request message. | 2022-04-07 01:34:19.571 | Received logon response. | 2022-04-07 01:34:19.631 | Server Name: RealTime Server. | 2022-04-07 01:34:19.631 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:19.631 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:19.631 | Waiting for socket receive thread to end | 2022-04-07 01:34:19.631 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:19.632 | Disconnected from the server. | 2022-04-07 01:34:19.632 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:19.632 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:19.632 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:19.687 DTC Client socket (6) | Closed. | 2022-04-07 01:34:19.687 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:21.643 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:21.643 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:21.643 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:21.643 | Network connection to server complete. | 2022-04-07 01:34:21.704 | Starting socket receive thread. | 2022-04-07 01:34:21.704 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:21.704 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:21.805 | Sending logon request message. | 2022-04-07 01:34:21.805 | Received logon response. | 2022-04-07 01:34:21.867 | Server Name: RealTime Server. | 2022-04-07 01:34:21.867 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:21.867 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:21.867 | Waiting for socket receive thread to end | 2022-04-07 01:34:21.867 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:21.867 | Disconnected from the server. | 2022-04-07 01:34:21.867 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:21.867 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:21.867 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:21.924 DTC Client socket (6) | Closed. | 2022-04-07 01:34:21.924 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:23.874 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:23.874 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:23.874 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:23.874 | Network connection to server complete. | 2022-04-07 01:34:23.932 | Starting socket receive thread. | 2022-04-07 01:34:23.932 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:23.933 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:24.009 | Sending logon request message. | 2022-04-07 01:34:24.009 | Received logon response. | 2022-04-07 01:34:24.072 | Server Name: RealTime Server. | 2022-04-07 01:34:24.072 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:24.072 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:24.072 | Waiting for socket receive thread to end | 2022-04-07 01:34:24.072 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:24.072 | Disconnected from the server. | 2022-04-07 01:34:24.072 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:24.072 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:24.072 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:24.131 DTC Client socket (6) | Closed. | 2022-04-07 01:34:24.131 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:26.076 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:26.076 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:26.076 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:26.076 | Network connection to server complete. | 2022-04-07 01:34:26.137 | Starting socket receive thread. | 2022-04-07 01:34:26.137 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:26.137 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:26.229 | Sending logon request message. | 2022-04-07 01:34:26.229 | Received logon response. | 2022-04-07 01:34:26.291 | Server Name: RealTime Server. | 2022-04-07 01:34:26.291 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:26.291 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:26.291 | Waiting for socket receive thread to end | 2022-04-07 01:34:26.291 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:26.292 | Disconnected from the server. | 2022-04-07 01:34:26.292 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:26.292 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:26.292 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:26.351 DTC Client socket (6) | Closed. | 2022-04-07 01:34:26.351 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:28.305 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:28.305 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:28.305 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:28.305 | Network connection to server complete. | 2022-04-07 01:34:28.364 | Starting socket receive thread. | 2022-04-07 01:34:28.364 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:28.364 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:28.467 | Sending logon request message. | 2022-04-07 01:34:28.467 | Received logon response. | 2022-04-07 01:34:28.530 | Server Name: RealTime Server. | 2022-04-07 01:34:28.530 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:28.530 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:28.530 | Waiting for socket receive thread to end | 2022-04-07 01:34:28.530 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:28.530 | Disconnected from the server. | 2022-04-07 01:34:28.530 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:28.530 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:28.530 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:28.586 DTC Client socket (6) | Closed. | 2022-04-07 01:34:28.586 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:30.537 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:30.537 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:30.537 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:30.537 | Network connection to server complete. | 2022-04-07 01:34:30.594 | Starting socket receive thread. | 2022-04-07 01:34:30.594 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:30.594 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:30.687 | Sending logon request message. | 2022-04-07 01:34:30.687 | Received logon response. | 2022-04-07 01:34:30.750 | Server Name: RealTime Server. | 2022-04-07 01:34:30.750 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:30.750 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:30.750 | Waiting for socket receive thread to end | 2022-04-07 01:34:30.750 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:30.750 | Disconnected from the server. | 2022-04-07 01:34:30.750 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:30.750 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:30.750 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:30.811 DTC Client socket (6) | Closed. | 2022-04-07 01:34:30.811 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:32.752 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:32.752 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:32.752 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:32.752 | Network connection to server complete. | 2022-04-07 01:34:32.811 | Starting socket receive thread. | 2022-04-07 01:34:32.811 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:32.811 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:32.910 | Sending logon request message. | 2022-04-07 01:34:32.910 | Received logon response. | 2022-04-07 01:34:32.973 | Server Name: RealTime Server. | 2022-04-07 01:34:32.973 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:32.973 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:32.973 | Waiting for socket receive thread to end | 2022-04-07 01:34:32.973 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:32.973 | Disconnected from the server. | 2022-04-07 01:34:32.973 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:32.973 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:32.973 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:33.030 DTC Client socket (6) | Closed. | 2022-04-07 01:34:33.030 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:34.981 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:34.981 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:34.981 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:34.981 | Network connection to server complete. | 2022-04-07 01:34:35.038 | Starting socket receive thread. | 2022-04-07 01:34:35.038 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:35.038 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:35.131 | Sending logon request message. | 2022-04-07 01:34:35.131 | Received logon response. | 2022-04-07 01:34:35.194 | Server Name: RealTime Server. | 2022-04-07 01:34:35.194 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:35.194 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:35.194 | Waiting for socket receive thread to end | 2022-04-07 01:34:35.194 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:35.195 | Disconnected from the server. | 2022-04-07 01:34:35.195 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:35.195 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:35.195 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:35.250 DTC Client socket (6) | Closed. | 2022-04-07 01:34:35.251 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:37.197 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:37.197 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:37.197 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:37.197 | Network connection to server complete. | 2022-04-07 01:34:37.257 | Starting socket receive thread. | 2022-04-07 01:34:37.257 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:37.257 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:37.355 | Sending logon request message. | 2022-04-07 01:34:37.355 | Received logon response. | 2022-04-07 01:34:37.419 | Server Name: RealTime Server. | 2022-04-07 01:34:37.419 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:37.419 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:37.419 | Waiting for socket receive thread to end | 2022-04-07 01:34:37.419 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:37.419 | Disconnected from the server. | 2022-04-07 01:34:37.419 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:37.419 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:37.419 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:37.474 DTC Client socket (6) | Closed. | 2022-04-07 01:34:37.474 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:39.428 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:39.428 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:39.428 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:39.428 | Network connection to server complete. | 2022-04-07 01:34:39.487 | Starting socket receive thread. | 2022-04-07 01:34:39.488 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:39.488 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:39.575 | Sending logon request message. | 2022-04-07 01:34:39.575 | Received logon response. | 2022-04-07 01:34:39.638 | Server Name: RealTime Server. | 2022-04-07 01:34:39.638 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:39.638 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:39.638 | Waiting for socket receive thread to end | 2022-04-07 01:34:39.638 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:39.638 | Disconnected from the server. | 2022-04-07 01:34:39.638 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:39.638 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:39.638 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:39.696 DTC Client socket (6) | Closed. | 2022-04-07 01:34:39.696 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:41.643 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:41.643 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:41.643 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:41.643 | Network connection to server complete. | 2022-04-07 01:34:41.702 | Starting socket receive thread. | 2022-04-07 01:34:41.702 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:41.702 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:41.778 | Sending logon request message. | 2022-04-07 01:34:41.778 | Received logon response. | 2022-04-07 01:34:41.841 | Server Name: RealTime Server. | 2022-04-07 01:34:41.841 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:41.841 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:41.841 | Waiting for socket receive thread to end | 2022-04-07 01:34:41.841 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:41.842 | Disconnected from the server. | 2022-04-07 01:34:41.842 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:41.842 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:41.842 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:41.898 DTC Client socket (6) | Closed. | 2022-04-07 01:34:41.898 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:43.842 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:43.842 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:43.842 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:43.842 | Network connection to server complete. | 2022-04-07 01:34:43.900 | Starting socket receive thread. | 2022-04-07 01:34:43.900 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:43.900 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:43.981 | Sending logon request message. | 2022-04-07 01:34:43.981 | Received logon response. | 2022-04-07 01:34:44.044 | Server Name: RealTime Server. | 2022-04-07 01:34:44.044 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:44.044 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:44.044 | Waiting for socket receive thread to end | 2022-04-07 01:34:44.044 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:44.045 | Disconnected from the server. | 2022-04-07 01:34:44.045 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:44.045 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:44.045 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:44.099 DTC Client socket (6) | Closed. | 2022-04-07 01:34:44.099 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:46.059 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:46.059 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:46.059 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:46.059 | Network connection to server complete. | 2022-04-07 01:34:46.116 | Starting socket receive thread. | 2022-04-07 01:34:46.116 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:46.116 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:46.201 | Sending logon request message. | 2022-04-07 01:34:46.201 | Received logon response. | 2022-04-07 01:34:46.263 | Server Name: RealTime Server. | 2022-04-07 01:34:46.263 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:46.263 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:46.263 | Waiting for socket receive thread to end | 2022-04-07 01:34:46.263 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:46.264 | Disconnected from the server. | 2022-04-07 01:34:46.264 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:46.264 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:46.264 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:46.321 DTC Client socket (6) | Closed. | 2022-04-07 01:34:46.321 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:48.273 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:48.273 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:48.273 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:48.273 | Network connection to server complete. | 2022-04-07 01:34:48.331 | Starting socket receive thread. | 2022-04-07 01:34:48.331 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:48.331 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:48.420 | Sending logon request message. | 2022-04-07 01:34:48.420 | Received logon response. | 2022-04-07 01:34:48.483 | Server Name: RealTime Server. | 2022-04-07 01:34:48.483 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:48.483 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:48.483 | Waiting for socket receive thread to end | 2022-04-07 01:34:48.483 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:48.483 | Disconnected from the server. | 2022-04-07 01:34:48.483 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:48.483 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:48.483 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:48.539 DTC Client socket (6) | Closed. | 2022-04-07 01:34:48.539 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:50.488 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:50.488 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:50.488 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:50.488 | Network connection to server complete. | 2022-04-07 01:34:50.545 | Starting socket receive thread. | 2022-04-07 01:34:50.545 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:50.545 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:50.625 | Sending logon request message. | 2022-04-07 01:34:50.625 | Received logon response. | 2022-04-07 01:34:50.689 | Server Name: RealTime Server. | 2022-04-07 01:34:50.689 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:50.689 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:50.689 | Waiting for socket receive thread to end | 2022-04-07 01:34:50.689 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:50.689 | Disconnected from the server. | 2022-04-07 01:34:50.689 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:50.689 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:50.689 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:50.746 DTC Client socket (6) | Closed. | 2022-04-07 01:34:50.746 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:52.688 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:52.688 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:52.688 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:52.688 | Network connection to server complete. | 2022-04-07 01:34:52.748 | Starting socket receive thread. | 2022-04-07 01:34:52.748 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:52.748 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:52.847 | Sending logon request message. | 2022-04-07 01:34:52.847 | Received logon response. | 2022-04-07 01:34:52.910 | Server Name: RealTime Server. | 2022-04-07 01:34:52.910 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:52.910 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:52.910 | Waiting for socket receive thread to end | 2022-04-07 01:34:52.910 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:52.911 | Disconnected from the server. | 2022-04-07 01:34:52.911 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:52.911 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:52.911 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:52.967 DTC Client socket (6) | Closed. | 2022-04-07 01:34:52.967 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:54.919 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:54.919 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:54.919 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:54.919 | Network connection to server complete. | 2022-04-07 01:34:54.979 | Starting socket receive thread. | 2022-04-07 01:34:54.980 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:54.980 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:55.068 | Sending logon request message. | 2022-04-07 01:34:55.068 | Received logon response. | 2022-04-07 01:34:55.132 | Server Name: RealTime Server. | 2022-04-07 01:34:55.132 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:55.132 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:55.132 | Waiting for socket receive thread to end | 2022-04-07 01:34:55.132 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:55.132 | Disconnected from the server. | 2022-04-07 01:34:55.132 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:55.132 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:55.132 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:55.198 DTC Client socket (6) | Closed. | 2022-04-07 01:34:55.198 | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:57.134 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:57.134 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:57.134 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:57.134 | Network connection to server complete. | 2022-04-07 01:34:57.193 | Starting socket receive thread. | 2022-04-07 01:34:57.193 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:57.193 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:57.273 | Sending logon request message. | 2022-04-07 01:34:57.273 | Received logon response. | 2022-04-07 01:34:57.336 | Server Name: RealTime Server. | 2022-04-07 01:34:57.336 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:57.336 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:57.336 | Waiting for socket receive thread to end | 2022-04-07 01:34:57.336 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:57.337 | Disconnected from the server. | 2022-04-07 01:34:57.337 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:57.337 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:57.337 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:57.392 DTC Client socket (6) | Closed. | 2022-04-07 01:34:57.392 | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:59.349 DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:59.349 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:59.349 DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:59.349 | Network connection to server complete. | 2022-04-07 01:34:59.409 | Starting socket receive thread. | 2022-04-07 01:34:59.409 | Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:59.409 | Setting DTC encoding to Binary VLS | 2022-04-07 01:34:59.496 | Sending logon request message. | 2022-04-07 01:34:59.496 | Received logon response. | 2022-04-07 01:34:59.559 | Server Name: RealTime Server. | 2022-04-07 01:34:59.559 | Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:59.559 | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:59.559 | Waiting for socket receive thread to end | 2022-04-07 01:34:59.559 DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:59.559 | Disconnected from the server. | 2022-04-07 01:34:59.559 | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:59.559 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:59.559 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:59.614 DTC Client socket (6) | Closed. | 2022-04-07 01:34:59.614 Date Time Of Last Edit: 2022-04-07 06:37:04
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| [2022-04-07 06:37:47] |
| User558455 - Posts: 70 |
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Just did reboot and before loading anything big here is a log if you anything odd? ^^
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| [2022-04-07 06:51:15] |
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Yes the wrong server address is being used. A restart of Sierra Chart is necessary. Also perform a Forced Login: Sierra Chart - Software Login Instructions: Forced Login Most importantly though, the version is not up-to-date. Update that installation to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-07 08:18:10
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