Login Page - Create Account

Support Board


Date/Time: Sat, 22 Jun 2024 12:09:06 +0000



Not getting Update stocks since renewal.

View Count: 559

[2022-04-04 18:53:49]
User558455 - Posts: 69
Hi,
Could someone look into my account feed to confirm I have what is needed to have live feed for stock like spy aapl etc.

I have both Nasdaq feed and stock feed (older) paid for so wondering what i am missing. I am getting all live Futures data
on the same instances.
I am using sierra on two machines and can not get stock data to come back on.

If someone can help, thank you!
[2022-04-04 21:18:39]
John - SC Support - Posts: 32515
The "older" Sierra Chart U.S. Equities is not active on your account. It did not automatically renew on April 1, 2022 and we do not have the link for you to re-activate it. We can take care of this for you, if you want. Just be sure to add enough funds to your account to have $10.50 available in your Services Surplus and let us know when this is done so we can activate the exchange for you.

Keep in mind that the data from the Sierra Chart Exchange Data Feed (older stock data) can only be accessed from one computer at a time.

As to the NASDAQ TotalView data, you should not be having any trouble getting this data, as you are setup properly and you are setup to have 2 separate computers connecting at the same time. Keep in mind that in order to get the data from the NASDAQ TotalView, you need to add the suffix of '-NQTV' to the exchange symbol. For example, if you just enter 'AAPL', then you will get data from the Sierra Chart Exchange Data Feed U.S. Equities, but if you enter 'AAPL-NQTV' then you will get the data from the Denali Exchange Data Feed NASDAQ TotalView.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-04-05 03:07:27]
User558455 - Posts: 69
Thank you John,
Is there a limit on the version of sierra needed for the new feed?

let me try to get the new feed you speak of with the given NDTV aheaf of the tickers and return back here.

thank you for your quick reply and detailed solution.

you guys are awesome.
Date Time Of Last Edit: 2022-04-05 03:08:06
[2022-04-05 13:40:59]
User558455 - Posts: 69
John I am usin SPY-NQTV symbol and no real time price for me.
Let me add some funds and can you turn back on the old feed for me?


Do you need a log file in the mean time to see why i am not getting NDTV feed ?
[2022-04-05 13:41:43]
John - SC Support - Posts: 32515
Is there a limit on the version of sierra needed for the new feed?

You should be on the most recent release, but you need to be on version 2351 at a minimum.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-04-05 16:16:57]
User558455 - Posts: 69
I just added funds to my account so you can turn on my old feed.


the new feed NDTV does not do anything for me on the 2362 version.


( again thank you for your time)
Date Time Of Last Edit: 2022-04-05 16:17:43
[2022-04-05 16:28:51]
Sierra Chart Engineering - Posts: 104368
We can help you with the NASDAQ data feed. Tell us the symbol of the chart and follow these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-04-05 16:29:06
[2022-04-05 16:59:29]
John - SC Support - Posts: 32515
We have also reactivated the U.S. Equities exchange on the Sierra Chart Exchange Data Feed.

Keep in mind the standard symbols will get you the data from the Sierra Chart Exchange Data Feed. When you add the -NQTV to the end of the symbol, then you will get the data from the Denali Exchange Data Feed.

Please follow the instructions in the previous post to get us your Message Log so we can see why you are having an issue with the Denali data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-04-05 18:17:55]
User558455 - Posts: 69
Thank you I will open up the chart book with just one chart and post the log file. the NDTY sysmbols just started working (delayed) on one of my machine as soon as i got the message
of my tickets on the platform.

Very odd now the NDTV symbols show delayed data while the normal symbols are working real time
Date Time Of Last Edit: 2022-04-05 18:18:39
[2022-04-06 14:09:04]
Sierra Chart Engineering - Posts: 104368
We want you to restart Sierra Chart.

And if you have any missing data in your charts follow the instructions here:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart

Let us know if you have any further issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-04-06 14:09:13
[2022-04-07 06:36:04]
User558455 - Posts: 69
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:33:46.076
DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:46.076
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:46.076
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:46.076
| Network connection to server complete. | 2022-04-07 01:33:46.132
| Starting socket receive thread. | 2022-04-07 01:33:46.132
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:46.132
| Setting DTC encoding to Binary VLS | 2022-04-07 01:33:46.232
| Sending logon request message. | 2022-04-07 01:33:46.232
| Received logon response. | 2022-04-07 01:33:46.295
| Server Name: RealTime Server. | 2022-04-07 01:33:46.295
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:46.295
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:46.295
| Waiting for socket receive thread to end | 2022-04-07 01:33:46.295
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:46.295
| Disconnected from the server. | 2022-04-07 01:33:46.295
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:46.295
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:46.295
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:46.352
DTC Client socket (6) | Closed. | 2022-04-07 01:33:46.352
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:33:48.307
DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:48.307
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:48.307
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:48.307
| Network connection to server complete. | 2022-04-07 01:33:48.366
| Starting socket receive thread. | 2022-04-07 01:33:48.366
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:48.366
| Setting DTC encoding to Binary VLS | 2022-04-07 01:33:48.455
| Sending logon request message. | 2022-04-07 01:33:48.455
| Received logon response. | 2022-04-07 01:33:48.517
| Server Name: RealTime Server. | 2022-04-07 01:33:48.517
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:48.517
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:48.517
| Waiting for socket receive thread to end | 2022-04-07 01:33:48.517
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:48.517
| Disconnected from the server. | 2022-04-07 01:33:48.517
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:48.517
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:48.517
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:48.572
DTC Client socket (6) | Closed. | 2022-04-07 01:33:48.572
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:33:50.523
DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:50.523
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:50.523
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:50.523
| Network connection to server complete. | 2022-04-07 01:33:50.581
| Starting socket receive thread. | 2022-04-07 01:33:50.581
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:50.581
| Setting DTC encoding to Binary VLS | 2022-04-07 01:33:50.675
| Sending logon request message. | 2022-04-07 01:33:50.675
| Received logon response. | 2022-04-07 01:33:50.737
| Server Name: RealTime Server. | 2022-04-07 01:33:50.737
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:50.737
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:50.737
| Waiting for socket receive thread to end | 2022-04-07 01:33:50.737
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:50.738
| Disconnected from the server. | 2022-04-07 01:33:50.738
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:50.738
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:50.738
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:50.793
DTC Client socket (6) | Closed. | 2022-04-07 01:33:50.793
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:33:52.736
DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:52.736
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:52.736
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:52.736
| Network connection to server complete. | 2022-04-07 01:33:52.792
| Starting socket receive thread. | 2022-04-07 01:33:52.792
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:52.792
| Setting DTC encoding to Binary VLS | 2022-04-07 01:33:52.895
| Sending logon request message. | 2022-04-07 01:33:52.895
| Received logon response. | 2022-04-07 01:33:52.958
| Server Name: RealTime Server. | 2022-04-07 01:33:52.958
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:52.958
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:52.958
| Waiting for socket receive thread to end | 2022-04-07 01:33:52.958
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:52.958
| Disconnected from the server. | 2022-04-07 01:33:52.958
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:52.958
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:52.959
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:53.017
DTC Client socket (6) | Closed. | 2022-04-07 01:33:53.017
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:33:54.967
DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:54.967
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:54.967
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:54.967
| Network connection to server complete. | 2022-04-07 01:33:55.027
| Starting socket receive thread. | 2022-04-07 01:33:55.027
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:55.027
| Setting DTC encoding to Binary VLS | 2022-04-07 01:33:55.131
| Sending logon request message. | 2022-04-07 01:33:55.131
| Received logon response. | 2022-04-07 01:33:55.194
| Server Name: RealTime Server. | 2022-04-07 01:33:55.194
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:55.194
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:55.194
| Waiting for socket receive thread to end | 2022-04-07 01:33:55.194
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:55.194
| Disconnected from the server. | 2022-04-07 01:33:55.194
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:55.195
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:55.195
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:55.253
DTC Client socket (6) | Closed. | 2022-04-07 01:33:55.253
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:33:57.198
DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:57.198
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:57.198
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:57.198
| Network connection to server complete. | 2022-04-07 01:33:57.256
| Starting socket receive thread. | 2022-04-07 01:33:57.256
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:57.256
| Setting DTC encoding to Binary VLS | 2022-04-07 01:33:57.351
| Sending logon request message. | 2022-04-07 01:33:57.351
| Received logon response. | 2022-04-07 01:33:57.414
| Server Name: RealTime Server. | 2022-04-07 01:33:57.414
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:57.414
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:57.414
| Waiting for socket receive thread to end | 2022-04-07 01:33:57.414
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:57.414
| Disconnected from the server. | 2022-04-07 01:33:57.414
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:57.414
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:57.414
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:57.470
DTC Client socket (6) | Closed. | 2022-04-07 01:33:57.470
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:33:59.415
DTC Client socket (6) | Creating socket. | 2022-04-07 01:33:59.415
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:33:59.415
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:33:59.415
| Network connection to server complete. | 2022-04-07 01:33:59.474
| Starting socket receive thread. | 2022-04-07 01:33:59.474
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:33:59.474
| Setting DTC encoding to Binary VLS | 2022-04-07 01:33:59.571
| Sending logon request message. | 2022-04-07 01:33:59.571
| Received logon response. | 2022-04-07 01:33:59.634
| Server Name: RealTime Server. | 2022-04-07 01:33:59.634
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:33:59.634
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:33:59.634
| Waiting for socket receive thread to end | 2022-04-07 01:33:59.634
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:33:59.634
| Disconnected from the server. | 2022-04-07 01:33:59.634
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:33:59.634
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:33:59.634
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:33:59.691
DTC Client socket (6) | Closed. | 2022-04-07 01:33:59.691
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:01.646
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:01.646
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:01.646
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:01.646
| Network connection to server complete. | 2022-04-07 01:34:01.704
| Starting socket receive thread. | 2022-04-07 01:34:01.704
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:01.704
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:01.807
| Sending logon request message. | 2022-04-07 01:34:01.807
| Received logon response. | 2022-04-07 01:34:01.872
| Server Name: RealTime Server. | 2022-04-07 01:34:01.872
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:01.872
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:01.872
| Waiting for socket receive thread to end | 2022-04-07 01:34:01.872
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:01.872
| Disconnected from the server. | 2022-04-07 01:34:01.872
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:01.872
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:01.873
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:01.930
DTC Client socket (6) | Closed. | 2022-04-07 01:34:01.930
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:03.876
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:03.876
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:03.876
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:03.876
| Network connection to server complete. | 2022-04-07 01:34:03.933
| Starting socket receive thread. | 2022-04-07 01:34:03.933
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:03.933
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:04.044
| Sending logon request message. | 2022-04-07 01:34:04.044
| Received logon response. | 2022-04-07 01:34:04.107
| Server Name: RealTime Server. | 2022-04-07 01:34:04.107
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:04.107
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:04.107
| Waiting for socket receive thread to end | 2022-04-07 01:34:04.107
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:04.107
| Disconnected from the server. | 2022-04-07 01:34:04.108
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:04.108
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:04.108
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:04.164
DTC Client socket (6) | Closed. | 2022-04-07 01:34:04.164
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:06.108
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:06.108
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:06.108
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:06.108
| Network connection to server complete. | 2022-04-07 01:34:06.167
| Starting socket receive thread. | 2022-04-07 01:34:06.167
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:06.167
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:06.264
| Sending logon request message. | 2022-04-07 01:34:06.264
| Received logon response. | 2022-04-07 01:34:06.326
| Server Name: RealTime Server. | 2022-04-07 01:34:06.326
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:06.326
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:06.326
| Waiting for socket receive thread to end | 2022-04-07 01:34:06.326
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:06.327
| Disconnected from the server. | 2022-04-07 01:34:06.327
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:06.327
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:06.327
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:06.382
DTC Client socket (6) | Closed. | 2022-04-07 01:34:06.382
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:08.336
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:08.336
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:08.336
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:08.336
| Network connection to server complete. | 2022-04-07 01:34:08.396
| Starting socket receive thread. | 2022-04-07 01:34:08.396
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:08.396
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:08.483
| Sending logon request message. | 2022-04-07 01:34:08.483
| Received logon response. | 2022-04-07 01:34:08.545
| Server Name: RealTime Server. | 2022-04-07 01:34:08.545
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:08.545
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:08.545
| Waiting for socket receive thread to end | 2022-04-07 01:34:08.546
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:08.546
| Disconnected from the server. | 2022-04-07 01:34:08.546
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:08.546
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:08.546
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:08.602
DTC Client socket (6) | Closed. | 2022-04-07 01:34:08.602
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:10.554
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:10.554
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:10.554
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:10.554
| Network connection to server complete. | 2022-04-07 01:34:10.610
| Starting socket receive thread. | 2022-04-07 01:34:10.610
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:10.610
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:10.702
| Sending logon request message. | 2022-04-07 01:34:10.702
| Received logon response. | 2022-04-07 01:34:10.765
| Server Name: RealTime Server. | 2022-04-07 01:34:10.765
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:10.765
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:10.765
| Waiting for socket receive thread to end | 2022-04-07 01:34:10.765
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:10.765
| Disconnected from the server. | 2022-04-07 01:34:10.765
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:10.765
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:10.765
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:10.822
DTC Client socket (6) | Closed. | 2022-04-07 01:34:10.822
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:12.767
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:12.767
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:12.767
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:12.767
| Network connection to server complete. | 2022-04-07 01:34:12.823
| Starting socket receive thread. | 2022-04-07 01:34:12.823
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:12.823
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:12.921
| Sending logon request message. | 2022-04-07 01:34:12.921
| Received logon response. | 2022-04-07 01:34:12.984
| Server Name: RealTime Server. | 2022-04-07 01:34:12.984
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:12.984
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:12.985
| Waiting for socket receive thread to end | 2022-04-07 01:34:12.985
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:12.985
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:12.985
| Disconnected from the server. | 2022-04-07 01:34:12.985
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:12.985
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:13.049
DTC Client socket (6) | Closed. | 2022-04-07 01:34:13.049
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:15.000
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:15.000
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:15.000
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:15.000
| Network connection to server complete. | 2022-04-07 01:34:15.056
| Starting socket receive thread. | 2022-04-07 01:34:15.056
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:15.056
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:15.140
| Sending logon request message. | 2022-04-07 01:34:15.140
| Received logon response. | 2022-04-07 01:34:15.203
| Server Name: RealTime Server. | 2022-04-07 01:34:15.203
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:15.203
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:15.203
| Waiting for socket receive thread to end | 2022-04-07 01:34:15.203
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:15.203
| Disconnected from the server. | 2022-04-07 01:34:15.203
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:15.203
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:15.203
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:15.258
DTC Client socket (6) | Closed. | 2022-04-07 01:34:15.258
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:17.213
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:17.213
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:17.213
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:17.213
| Network connection to server complete. | 2022-04-07 01:34:17.269
| Starting socket receive thread. | 2022-04-07 01:34:17.269
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:17.269
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:17.364
| Sending logon request message. | 2022-04-07 01:34:17.364
| Received logon response. | 2022-04-07 01:34:17.425
| Server Name: RealTime Server. | 2022-04-07 01:34:17.425
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:17.425
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:17.425
| Waiting for socket receive thread to end | 2022-04-07 01:34:17.425
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:17.426
| Disconnected from the server. | 2022-04-07 01:34:17.426
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:17.426
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:17.426
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:17.483
DTC Client socket (6) | Closed. | 2022-04-07 01:34:17.483
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:19.428
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:19.428
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:19.428
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:19.428
| Network connection to server complete. | 2022-04-07 01:34:19.484
| Starting socket receive thread. | 2022-04-07 01:34:19.484
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:19.484
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:19.571
| Sending logon request message. | 2022-04-07 01:34:19.571
| Received logon response. | 2022-04-07 01:34:19.631
| Server Name: RealTime Server. | 2022-04-07 01:34:19.631
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:19.631
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:19.631
| Waiting for socket receive thread to end | 2022-04-07 01:34:19.631
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:19.632
| Disconnected from the server. | 2022-04-07 01:34:19.632
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:19.632
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:19.632
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:19.687
DTC Client socket (6) | Closed. | 2022-04-07 01:34:19.687
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:21.643
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:21.643
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:21.643
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:21.643
| Network connection to server complete. | 2022-04-07 01:34:21.704
| Starting socket receive thread. | 2022-04-07 01:34:21.704
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:21.704
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:21.805
| Sending logon request message. | 2022-04-07 01:34:21.805
| Received logon response. | 2022-04-07 01:34:21.867
| Server Name: RealTime Server. | 2022-04-07 01:34:21.867
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:21.867
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:21.867
| Waiting for socket receive thread to end | 2022-04-07 01:34:21.867
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:21.867
| Disconnected from the server. | 2022-04-07 01:34:21.867
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:21.867
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:21.867
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:21.924
DTC Client socket (6) | Closed. | 2022-04-07 01:34:21.924
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:23.874
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:23.874
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:23.874
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:23.874
| Network connection to server complete. | 2022-04-07 01:34:23.932
| Starting socket receive thread. | 2022-04-07 01:34:23.932
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:23.933
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:24.009
| Sending logon request message. | 2022-04-07 01:34:24.009
| Received logon response. | 2022-04-07 01:34:24.072
| Server Name: RealTime Server. | 2022-04-07 01:34:24.072
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:24.072
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:24.072
| Waiting for socket receive thread to end | 2022-04-07 01:34:24.072
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:24.072
| Disconnected from the server. | 2022-04-07 01:34:24.072
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:24.072
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:24.072
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:24.131
DTC Client socket (6) | Closed. | 2022-04-07 01:34:24.131
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:26.076
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:26.076
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:26.076
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:26.076
| Network connection to server complete. | 2022-04-07 01:34:26.137
| Starting socket receive thread. | 2022-04-07 01:34:26.137
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:26.137
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:26.229
| Sending logon request message. | 2022-04-07 01:34:26.229
| Received logon response. | 2022-04-07 01:34:26.291
| Server Name: RealTime Server. | 2022-04-07 01:34:26.291
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:26.291
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:26.291
| Waiting for socket receive thread to end | 2022-04-07 01:34:26.291
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:26.292
| Disconnected from the server. | 2022-04-07 01:34:26.292
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:26.292
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:26.292
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:26.351
DTC Client socket (6) | Closed. | 2022-04-07 01:34:26.351
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:28.305
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:28.305
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:28.305
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:28.305
| Network connection to server complete. | 2022-04-07 01:34:28.364
| Starting socket receive thread. | 2022-04-07 01:34:28.364
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:28.364
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:28.467
| Sending logon request message. | 2022-04-07 01:34:28.467
| Received logon response. | 2022-04-07 01:34:28.530
| Server Name: RealTime Server. | 2022-04-07 01:34:28.530
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:28.530
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:28.530
| Waiting for socket receive thread to end | 2022-04-07 01:34:28.530
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:28.530
| Disconnected from the server. | 2022-04-07 01:34:28.530
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:28.530
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:28.530
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:28.586
DTC Client socket (6) | Closed. | 2022-04-07 01:34:28.586
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:30.537
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:30.537
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:30.537
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:30.537
| Network connection to server complete. | 2022-04-07 01:34:30.594
| Starting socket receive thread. | 2022-04-07 01:34:30.594
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:30.594
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:30.687
| Sending logon request message. | 2022-04-07 01:34:30.687
| Received logon response. | 2022-04-07 01:34:30.750
| Server Name: RealTime Server. | 2022-04-07 01:34:30.750
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:30.750
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:30.750
| Waiting for socket receive thread to end | 2022-04-07 01:34:30.750
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:30.750
| Disconnected from the server. | 2022-04-07 01:34:30.750
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:30.750
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:30.750
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:30.811
DTC Client socket (6) | Closed. | 2022-04-07 01:34:30.811
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:32.752
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:32.752
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:32.752
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:32.752
| Network connection to server complete. | 2022-04-07 01:34:32.811
| Starting socket receive thread. | 2022-04-07 01:34:32.811
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:32.811
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:32.910
| Sending logon request message. | 2022-04-07 01:34:32.910
| Received logon response. | 2022-04-07 01:34:32.973
| Server Name: RealTime Server. | 2022-04-07 01:34:32.973
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:32.973
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:32.973
| Waiting for socket receive thread to end | 2022-04-07 01:34:32.973
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:32.973
| Disconnected from the server. | 2022-04-07 01:34:32.973
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:32.973
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:32.973
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:33.030
DTC Client socket (6) | Closed. | 2022-04-07 01:34:33.030
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:34.981
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:34.981
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:34.981
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:34.981
| Network connection to server complete. | 2022-04-07 01:34:35.038
| Starting socket receive thread. | 2022-04-07 01:34:35.038
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:35.038
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:35.131
| Sending logon request message. | 2022-04-07 01:34:35.131
| Received logon response. | 2022-04-07 01:34:35.194
| Server Name: RealTime Server. | 2022-04-07 01:34:35.194
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:35.194
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:35.194
| Waiting for socket receive thread to end | 2022-04-07 01:34:35.194
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:35.195
| Disconnected from the server. | 2022-04-07 01:34:35.195
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:35.195
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:35.195
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:35.250
DTC Client socket (6) | Closed. | 2022-04-07 01:34:35.251
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:37.197
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:37.197
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:37.197
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:37.197
| Network connection to server complete. | 2022-04-07 01:34:37.257
| Starting socket receive thread. | 2022-04-07 01:34:37.257
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:37.257
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:37.355
| Sending logon request message. | 2022-04-07 01:34:37.355
| Received logon response. | 2022-04-07 01:34:37.419
| Server Name: RealTime Server. | 2022-04-07 01:34:37.419
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:37.419
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:37.419
| Waiting for socket receive thread to end | 2022-04-07 01:34:37.419
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:37.419
| Disconnected from the server. | 2022-04-07 01:34:37.419
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:37.419
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:37.419
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:37.474
DTC Client socket (6) | Closed. | 2022-04-07 01:34:37.474
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:39.428
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:39.428
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:39.428
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:39.428
| Network connection to server complete. | 2022-04-07 01:34:39.487
| Starting socket receive thread. | 2022-04-07 01:34:39.488
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:39.488
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:39.575
| Sending logon request message. | 2022-04-07 01:34:39.575
| Received logon response. | 2022-04-07 01:34:39.638
| Server Name: RealTime Server. | 2022-04-07 01:34:39.638
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:39.638
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:39.638
| Waiting for socket receive thread to end | 2022-04-07 01:34:39.638
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:39.638
| Disconnected from the server. | 2022-04-07 01:34:39.638
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:39.638
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:39.638
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:39.696
DTC Client socket (6) | Closed. | 2022-04-07 01:34:39.696
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:41.643
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:41.643
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:41.643
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:41.643
| Network connection to server complete. | 2022-04-07 01:34:41.702
| Starting socket receive thread. | 2022-04-07 01:34:41.702
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:41.702
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:41.778
| Sending logon request message. | 2022-04-07 01:34:41.778
| Received logon response. | 2022-04-07 01:34:41.841
| Server Name: RealTime Server. | 2022-04-07 01:34:41.841
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:41.841
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:41.841
| Waiting for socket receive thread to end | 2022-04-07 01:34:41.841
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:41.842
| Disconnected from the server. | 2022-04-07 01:34:41.842
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:41.842
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:41.842
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:41.898
DTC Client socket (6) | Closed. | 2022-04-07 01:34:41.898
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:43.842
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:43.842
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:43.842
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:43.842
| Network connection to server complete. | 2022-04-07 01:34:43.900
| Starting socket receive thread. | 2022-04-07 01:34:43.900
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:43.900
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:43.981
| Sending logon request message. | 2022-04-07 01:34:43.981
| Received logon response. | 2022-04-07 01:34:44.044
| Server Name: RealTime Server. | 2022-04-07 01:34:44.044
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:44.044
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:44.044
| Waiting for socket receive thread to end | 2022-04-07 01:34:44.044
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:44.045
| Disconnected from the server. | 2022-04-07 01:34:44.045
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:44.045
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:44.045
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:44.099
DTC Client socket (6) | Closed. | 2022-04-07 01:34:44.099
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:46.059
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:46.059
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:46.059
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:46.059
| Network connection to server complete. | 2022-04-07 01:34:46.116
| Starting socket receive thread. | 2022-04-07 01:34:46.116
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:46.116
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:46.201
| Sending logon request message. | 2022-04-07 01:34:46.201
| Received logon response. | 2022-04-07 01:34:46.263
| Server Name: RealTime Server. | 2022-04-07 01:34:46.263
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:46.263
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:46.263
| Waiting for socket receive thread to end | 2022-04-07 01:34:46.263
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:46.264
| Disconnected from the server. | 2022-04-07 01:34:46.264
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:46.264
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:46.264
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:46.321
DTC Client socket (6) | Closed. | 2022-04-07 01:34:46.321
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:48.273
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:48.273
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:48.273
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:48.273
| Network connection to server complete. | 2022-04-07 01:34:48.331
| Starting socket receive thread. | 2022-04-07 01:34:48.331
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:48.331
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:48.420
| Sending logon request message. | 2022-04-07 01:34:48.420
| Received logon response. | 2022-04-07 01:34:48.483
| Server Name: RealTime Server. | 2022-04-07 01:34:48.483
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:48.483
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:48.483
| Waiting for socket receive thread to end | 2022-04-07 01:34:48.483
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:48.483
| Disconnected from the server. | 2022-04-07 01:34:48.483
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:48.483
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:48.483
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:48.539
DTC Client socket (6) | Closed. | 2022-04-07 01:34:48.539
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:50.488
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:50.488
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:50.488
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:50.488
| Network connection to server complete. | 2022-04-07 01:34:50.545
| Starting socket receive thread. | 2022-04-07 01:34:50.545
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:50.545
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:50.625
| Sending logon request message. | 2022-04-07 01:34:50.625
| Received logon response. | 2022-04-07 01:34:50.689
| Server Name: RealTime Server. | 2022-04-07 01:34:50.689
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:50.689
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:50.689
| Waiting for socket receive thread to end | 2022-04-07 01:34:50.689
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:50.689
| Disconnected from the server. | 2022-04-07 01:34:50.689
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:50.689
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:50.689
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:50.746
DTC Client socket (6) | Closed. | 2022-04-07 01:34:50.746
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:52.688
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:52.688
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:52.688
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:52.688
| Network connection to server complete. | 2022-04-07 01:34:52.748
| Starting socket receive thread. | 2022-04-07 01:34:52.748
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:52.748
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:52.847
| Sending logon request message. | 2022-04-07 01:34:52.847
| Received logon response. | 2022-04-07 01:34:52.910
| Server Name: RealTime Server. | 2022-04-07 01:34:52.910
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:52.910
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:52.910
| Waiting for socket receive thread to end | 2022-04-07 01:34:52.910
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:52.911
| Disconnected from the server. | 2022-04-07 01:34:52.911
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:52.911
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:52.911
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:52.967
DTC Client socket (6) | Closed. | 2022-04-07 01:34:52.967
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:54.919
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:54.919
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:54.919
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:54.919
| Network connection to server complete. | 2022-04-07 01:34:54.979
| Starting socket receive thread. | 2022-04-07 01:34:54.980
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:54.980
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:55.068
| Sending logon request message. | 2022-04-07 01:34:55.068
| Received logon response. | 2022-04-07 01:34:55.132
| Server Name: RealTime Server. | 2022-04-07 01:34:55.132
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:55.132
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:55.132
| Waiting for socket receive thread to end | 2022-04-07 01:34:55.132
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:55.132
| Disconnected from the server. | 2022-04-07 01:34:55.132
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:55.132
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:55.132
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:55.198
DTC Client socket (6) | Closed. | 2022-04-07 01:34:55.198
| Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-07 01:34:57.134
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:57.134
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:57.134
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:57.134
| Network connection to server complete. | 2022-04-07 01:34:57.193
| Starting socket receive thread. | 2022-04-07 01:34:57.193
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:57.193
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:57.273
| Sending logon request message. | 2022-04-07 01:34:57.273
| Received logon response. | 2022-04-07 01:34:57.336
| Server Name: RealTime Server. | 2022-04-07 01:34:57.336
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:57.336
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:57.336
| Waiting for socket receive thread to end | 2022-04-07 01:34:57.336
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:57.337
| Disconnected from the server. | 2022-04-07 01:34:57.337
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:57.337
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:57.337
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:57.392
DTC Client socket (6) | Closed. | 2022-04-07 01:34:57.392
| Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-07 01:34:59.349
DTC Client socket (6) | Creating socket. | 2022-04-07 01:34:59.349
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-04-07 01:34:59.349
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-07 01:34:59.349
| Network connection to server complete. | 2022-04-07 01:34:59.409
| Starting socket receive thread. | 2022-04-07 01:34:59.409
| Sending encoding request to server: Binary VLS. Compression: high | 2022-04-07 01:34:59.409
| Setting DTC encoding to Binary VLS | 2022-04-07 01:34:59.496
| Sending logon request message. | 2022-04-07 01:34:59.496
| Received logon response. | 2022-04-07 01:34:59.559
| Server Name: RealTime Server. | 2022-04-07 01:34:59.559
| Server protocol version: 8. Client protocol version: 8 | 2022-04-07 01:34:59.559
| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-04-07 01:34:59.559
| Waiting for socket receive thread to end | 2022-04-07 01:34:59.559
DTC Client socket (6) | CloseSocket call. | 2022-04-07 01:34:59.559
| Disconnected from the server. | 2022-04-07 01:34:59.559
| Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-07 01:34:59.559
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-07 01:34:59.559
DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-04-07 01:34:59.614
DTC Client socket (6) | Closed. | 2022-04-07 01:34:59.614
Date Time Of Last Edit: 2022-04-07 06:37:04
[2022-04-07 06:37:47]
User558455 - Posts: 69
Just did reboot and before loading anything big here is a log if you anything odd? ^^
[2022-04-07 06:51:15]
Sierra Chart Engineering - Posts: 104368
Yes the wrong server address is being used. A restart of Sierra Chart is necessary. Also perform a Forced Login:
Sierra Chart - Software Login Instructions: Forced Login

Most importantly though, the version is not up-to-date. Update that installation to the current version following these instructions:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-04-07 08:18:10

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account