Login Page - Create Account

Support Board


Date/Time: Fri, 24 May 2024 21:55:50 +0000



Paid for service 3 in error. I want service 5

View Count: 484

[2022-02-13 09:36:24]
StephenFX - Posts: 1
Question 1: I have recently paid 26 USD on 09 FEB which was for service 3. I need service 5. Can this be activated if I pay an additional $10.00 usd?

I selected service 3 in error. can you assist please?

Question 2: Is it possible to log into my account via my laptop as well as my main home computer at two separate times? Everytime I attempt to log in to my account on my laptop it never loads the delayed data feed?
[2022-02-14 10:21:58]
Sierra Chart Engineering - Posts: 104368
1.
To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.

2. Yes definitely. Should be no trouble with this at all.

First update Sierra Chart:
Software Download: Fast Update

Delayed Data Feed documentation:
Delayed Exchange Data Feed

If you still have an issue:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-02-14 10:23:23

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account