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Date/Time: Sat, 18 May 2024 09:46:56 +0000

Integrating Denali Feed with Interactive Brokers for Trading

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[2022-01-27 06:02:01]
SierraUser - Posts: 3
Dear Sierra Charts team,

I am seeking help with setting up to use Sierra Charts Real-time data and Denali feed, and Interactive Brokers for trading.

1) I have a subscription for the Denali feed and am able to pull the data for the ES Futures for charts when Service is set to "SC Data - All Services". However, when the service is changed to Interactive Brokers [Trading], it shows <Market Data Service error: No market data permissions for GLOBEX FUT>.

2) For NYSE stocks, when I switch the Service, it says "Symbol is unknown".

I have followed the set-up instructions: -
Interactive Brokers Trading Service: Setup Instructions
Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services

I have set "Allow Support for Sierra Chart Data Feeds" option to "Yes". I have also used the "Translate Symbols to Current Service" option.

Please kindly advise.

Thank you very much for your assistance!
[2022-01-27 15:42:23]
John - SC Support - Posts: 31704
1) On January 25, 2022 you changed your package from Package 12 to Package 5. In doing so, you turned off the Denali Exchange Data Feed. So you are no longer getting any real-time data from us.

The easy fix is to change your package to Package 11. You only need to be on Package 12 if you want the Market by Order data (which is fine, if you need to be on Package 12, then change to it instead).

You will then get the real-time data for the "CME with Market Depth for Non-Professionals", as this exchange is still active through the end of the month. The exchange will then renew on February 1, 2022, so ensure that you have at least $11.00 in your account to cover the cost of the exchange renewal.

2) Are you wanting real-time data for U.S. Stocks or just delayed data (not streaming)?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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