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Date/Time: Thu, 28 Mar 2024 13:16:01 +0000



No real time data (delayed 10 min) and all the conditions fulfilled

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[2022-01-06 12:55:38]
User195237 - Posts: 1
Dear All,
I am writing to you to inform you that today I have noticed after login to SC that my charts are delayed 10-11 minutes.

In the past I followed your standard notice related clarifying how to continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on my account and fulfilled all the conditions.

1. I try to connect Sierra Chart to my live trading account at least once a month.
2. Followed the Easy Solution To CME Funded Trading Account Requirement instructions and had funded trading accout with AMP Futures company and my ballance is high, higher than required.


On the other note, having an account with AMP Futures is it possible to use the fully independent and zero transaction fee Teton Order Routing Service recommented by SC recently?

Additionally I thought that I have a trading account for the Sierra Chart Order Routing Service, assigned to mySierra Chart account?
Per information on portal in this case it is not necessary to connect once a month to a trading account since it is already known that you have a trading account. In this case the real time CME data will already be authorized.

Please turn on my REAL TIME data charts.

Thank you,
Date Time Of Last Edit: 2022-01-06 12:56:15
[2022-01-06 14:29:05]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Set Sierra Chart to connect to your live trading account.

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.


On the other note, having an account with AMP Futures is it possible to use the fully independent and zero transaction fee Teton Order Routing Service recommented by SC recently?
No this is not supported by AMP. Only other brokers and clearing firms.

Additionally I thought that I have a trading account for the Sierra Chart Order Routing Service, assigned to mySierra Chart account?
No this is not the case any longer if your account is with AMP.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-01-06 15:22:55]
Sorauman - Posts: 1
Thank you for your quick response and guidance how to deal with an issue. Problem resolved.

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