Support Board
Date/Time: Thu, 28 Mar 2024 12:24:30 +0000
Missing data since symbol rollover
View Count: 498
[2021-09-15 00:40:22] |
RadioDC - Posts: 29 |
I rolled over the symbol I use with no issues on Monday of this week. My charts were updating with not problem earlier today. When I logged into SC this evening the data ends at the end of the day on 9-8-21 and begins again at 15:50 this afternoon (everything in between is missing). I also notice the 17:00 hour of data is missing, and picks up again at 18:00. I've tried the suggestions you have for re-loading missing data and nothing seems to work.
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[2021-09-15 14:47:55] |
Sierra Chart Engineering - Posts: 104368 |
We see you are using Gain Capital. You really need to use the Denali Exchange Data Feed for market data for Sierra Chart. Information and instructions can be found here: Denali Exchange Data Feed This is only an additional 10 USD a-month more and the exchange fee would be as little as 1 to 3 USD a month. Users can no longer rely upon external sources of data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-09-16 10:05:18] |
Sierra Chart Engineering - Posts: 104368 |
In the meantime before using the Denali Exchange Data Feed, restart Sierra Chart and then follow these instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-16 10:05:32
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[2021-09-17 01:23:10] |
RadioDC - Posts: 29 |
Software version: 2308 64-bit | 2021-09-16 10:21:22.412 Primary Thread ID: 10332 | 2021-09-16 10:21:22.412 Usage end date: 2021-12-15 | 2021-09-16 10:21:22.412 Enabled for: Sierra Chart Historical Data Service. | 2021-09-16 10:21:22.412 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-16 10:21:22.412 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-16 10:21:22.412 Current selected Data/Trading service: GAIN Capital/OEC | 2021-09-16 10:21:22.412 Custom symbol settings values: disabled | 2021-09-16 10:21:22.412 Chart Update Interval: 500 | 2021-09-16 10:21:22.412 Intraday Data Storage Time Unit: 1 | 2021-09-16 10:21:22.412 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-16 10:21:22.412 2021-09-16 14:21:22 Local computer time in UTC | 2021-09-16 10:21:22.412 2021-09-16 10:21:22 Local computer time in SC Time Zone | 2021-09-16 10:21:22.412 2021-09-16 14:19:27 Server time in UTC | 2021-09-16 10:21:22.412 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-09-16 10:21:22.412 Program path: C:\SierraChart\ | 2021-09-16 10:21:22.412 Data Files path: C:\SierraChart\Data\ | 2021-09-16 10:21:22.412 OS Version Number: 10.0 | 2021-09-16 10:21:22.413 Locale Setting: C | 2021-09-16 10:21:22.413 DLLs: UserContributedStudies_64.dll | 2021-09-16 10:21:22.413 Allowed protected custom studies: | 2021-09-16 10:21:22.413 |
[2021-09-17 01:45:36] |
Sierra Chart Engineering - Posts: 104368 |
Actually we now realize what the problem is. You need to change to Service Package 10. We have done this for you now. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. And for an additional 1 to 3 dollars a month for the exchange fee you can then get the real-time data and the most recent 10 minutes of historical data completely from Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-17 01:53:25
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