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Direct MessagesDate/Time: Thu, 02 May 2024 09:08:49 +0000
Unable to connect
View Count: 330
| [2021-09-10 09:40:03] |
| User740709 - Posts: 151 |
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Hello, I am not really sure where to post my issue so sorry for reposting it here. I started my SC platform today and I am unable to connect. I use your Denali datafeed, clearing via Rithmic and the platform refuses to connect, I am not sure where the problem is, the data do not stream and the log includes the error code 10053 and 10061. One more thing to add, delayed data stopped showing as well. The platform datafeed is completely dead. Could you please help? Thank you. Hana |
| [2021-09-10 10:54:35] |
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For now we recommend setting "Global Settings >> Data/Trade Service Settings >> Current Selected Service >> to SC Data - All Services. And translate the symbols when prompted: Edit Menu: Edit >> Translate Symbols To Current Service If there is a connectivity problem follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-10 11:11:35] |
| User740709 - Posts: 151 |
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Hello, Thank you. After doing the steps above I read the message log and noticed that there was a problem with the symbol. The option to translate the symbols when prompted did not work so I changed it manually. After that, the data started to stream. Now I reloaded the Rithmic connection and it translated the symbol and started to stream. It might have been connected to the roll over. Thank you for pointing me in the right direction. All the best, Hana |
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