Support Board
Date/Time: Mon, 15 Sep 2025 22:51:25 +0000
Post From: Unable to connect
| [2021-09-10 10:54:35] |
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For now we recommend setting "Global Settings >> Data/Trade Service Settings >> Current Selected Service >> to SC Data - All Services. And translate the symbols when prompted: Edit Menu: Edit >> Translate Symbols To Current Service If there is a connectivity problem follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |