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Date/Time: Sat, 02 Jul 2022 19:51:35 +0000



480 minute chart doesn't show history

View Count: 587

[2021-08-04 11:31:13]
User645832 - Posts: 99
On the 480 min. chart I cannot go back more than 5 weeks (until June 28 2021), regardless of how many days to load I set it to and which symbol I am looking at.
Other timeframe intraday charts go back more.
See attached.
image8h charts.PNG / V - Attached On 2021-08-04 11:27:48 UTC - Size: 133.2 KB - 154 views
[2021-08-04 14:57:55]
John - SC Support - Posts: 17114
There are a few possibilities. But, the first thing to be aware of is that the historical data from CQG is limited, so that may be the primary issue you are dealing with.

The one item to look into is whether you have that chart as a Continuous Contract or not. It may be that you are not getting data further back due to the contract start date (which is right around that time for Copper). Refer to the information here:
Continuous Futures Contract Charts

In order to ensure that you have the best data feed and the longest history, we really recommend you use the Denali Exchange Data Feed for your data. Refer to the information here:
Denali Exchange Data Feed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-08-05 07:39:34]
User645832 - Posts: 99
I am using the continuous contracts.
I did try Denali and it wasn't good, I really don't understand what SC has against CQG.
Why would I have more history on other intraday charts (e.g. 15min) than on the 480 min chart? that doesn't make any sense, they are all created from the same data aren't they?
[2021-08-05 14:21:00]
John - SC Support - Posts: 17114
Are you using the same options for the Continuous Charts for all your charts? We see that the one in the image is Back-Adjusted. It's possible that the Daily data is missing and therefore the back-adjustment could not take place. Try changing it to one of the non-back-adjusted options to see if you get the additional data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-08-05 14:24:36]
User645832 - Posts: 99
yes all my chart are back adjusted, tried changing it to non back adjusted, no change.
[2021-08-05 15:13:15]
John - SC Support - Posts: 17114
How far back does the 15 minute chart go?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-08-06 08:20:33]
Sierra Chart Engineering - Posts: 103556
You cannot create continuous futures contract charts with CQG data. You need to use the Denali Exchange Data Feed:
Denali Exchange Data Feed

We will not answer any further questions about CQG data. We do not support it at all.

I did try Denali and it wasn't good
What was the issue and you may not have even been using the Denali data feed when you thought you were.

I really don't understand what SC has against CQG.
Your post here simply confirms why there are problems and limitations.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-08-06 08:22:51
[2021-08-06 09:10:31]
User645832 - Posts: 99
it seems strange you are blocking historical data and don't let me choose a data provider other than your to be able to use continuous contracts, very strange
And yes, I am sure I was usin Denali last month, i have confirmed it with John from your team and had the [M] near the symbols.
[2021-08-06 09:33:40]
Sierra Chart Engineering - Posts: 103556
Why would I have more history on other intraday charts (e.g. 15min) than on the 480 min chart? that doesn't make any sense, they are all created from the same data aren't they?
Yes the data is from the same underlying data file. For why there would be a difference between charts, refer to:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data

CQG does not provide data for expired futures contracts. You cannot do continuous futures contract charts with CQG.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-08-06 09:33:59
[2021-08-06 14:36:59]
User645832 - Posts: 99
Well, I just verified this with another SC user, which uses the same CQG subscription from AMP and she DOES have all the historical data in continuous contracts.

Attached an example she sent for for /ES 30min continuous chart going back 1,000 days.

Please let me know how come she can see it and I cannot?
imageSierraChart + CQG.PNG / V - Attached On 2021-08-06 14:36:53 UTC - Size: 82.86 KB - 177 views
[2021-08-06 16:11:24]
John - SC Support - Posts: 17114
If she has been connected to their data for the past 1000 days and getting the data in real-time over that period, then she would have the data.

The situation we are referring to is when you do not have the data and you want to get the historical data into the chart.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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