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Date/Time: Sun, 25 Jul 2021 01:53:10 +0000



Bid Ask stopped populating today!

[2021-07-22 18:18:52]
User475862 - Posts: 12 | Ending Date: 2021-09-15
Hi,

this am the bid/ask is not being populated on the second SC i am running. it was fine yesterday and before.
any idea what can cause this? i did not change anything in any settings...restarted SC and also downloaded the latest version but the problem remains.

it was working fine forever!!! i have two instances open and always worked on both.
did not change anything and now it is not working. it is the same ONE computer not separate.

any idea why it was not an issue for years and today it is?

thanks
imagemissing bid ask.PNG / V - Attached On 2021-07-22 18:12:40 UTC - Size: 186.86 KB - 11 views
Private File
[2021-07-23 05:54:40]
Sierra Chart Engineering - Posts: 96917 | Ending Date: 2022-04-10
Refer to this section here:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#NotReceivingTheFullNumberOfMarketDepthLevels

Do you see any market depth data for the chart in File >> Open Market Depth Window.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-07-23 05:55:17
[2021-07-23 12:43:44]
User475862 - Posts: 12 | Ending Date: 2021-09-15
no market depth shown all zeros
[2021-07-23 21:22:33]
Sierra Chart Engineering - Posts: 96917 | Ending Date: 2022-04-10
In that instance of Sierra Chart we need to know the symbol that is not receiving market depth data and then provide a copy of the Message Log following the below instructions.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-07-23 23:18:29]
User475862 - Posts: 12 | Ending Date: 2021-09-15
Software version: 2288 64-bit | 2021-07-23 19:14:57.888
Primary Thread ID: 18656 | 2021-07-23 19:14:57.888
Usage end date: 2021-09-15 | 2021-07-23 19:14:57.888
Enabled for: Advanced Features 2. | 2021-07-23 19:14:57.888
Enabled for: Sierra Chart Historical Data Service. | 2021-07-23 19:14:57.888
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-07-23 19:14:57.888
Enabled for: Delayed Denali Exchange Data Feed. | 2021-07-23 19:14:57.888
Enabled for exchange2: CME (Trading Account Required) | 2021-07-23 19:14:57.888
Enabled for exchange2: CBOT (Trading Account Required) | 2021-07-23 19:14:57.888
Enabled for exchange2: COMEX (Trading Account Required) | 2021-07-23 19:14:57.888
Enabled for exchange2: NYMEX (Trading Account Required) | 2021-07-23 19:14:57.888
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-07-23 19:14:57.888
Current selected Data/Trading service: Interactive Brokers | 2021-07-23 19:14:57.888
Custom symbol settings values: enabled | 2021-07-23 19:14:57.888
Chart Update Interval: 500 | 2021-07-23 19:14:57.888
Intraday Data Storage Time Unit: 0 | 2021-07-23 19:14:57.888
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-07-23 19:14:57.888
2021-07-23 23:14:57 Local computer time in UTC | 2021-07-23 19:14:57.888
2021-07-23 19:14:57 Local computer time in SC Time Zone | 2021-07-23 19:14:57.888
2021-07-22 15:13:24 Server time in UTC | 2021-07-23 19:14:57.888
Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-07-23 19:14:57.888
Program path: C:\SierraChartZIB\ | 2021-07-23 19:14:57.888
Data Files path: C:\SierraChartZIB\Data\ | 2021-07-23 19:14:57.888
OS Version Number: 10.0 | 2021-07-23 19:14:57.888
Locale Setting: C | 2021-07-23 19:14:57.888
DLLs: mpmBubbles_64.dll, sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2021-07-23 19:14:57.889
Allowed protected custom studies: SST_FreeBundle | 2021-07-23 19:14:57.889

SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-07-23 19:17:12.813
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-07-23 19:17:12.875
SC Data - All Services | Sending logon request message. | 2021-07-23 19:17:12.875
SC Data - All Services | Received logon response. | 2021-07-23 19:17:13.593
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-07-23 19:17:13.593
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-07-23 19:17:13.593
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-07-23 19:17:13.593
SC Data - All Services | Waiting for socket receive thread to end | 2021-07-23 19:17:13.593
DTC Client socket (3) | CloseSocket call. | 2021-07-23 19:17:13.594
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-07-23 19:17:13.594
SC Data - All Services | Disconnected from the server. | 2021-07-23 19:17:13.594
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-07-23 19:17:13.594
DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-07-23 19:17:13.632
DTC Client socket (3) | Closed. | 2021-07-23 19:17:13.632
IB TWS socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-07-23 19:17:19.743
IB TWS socket (1) | Closed. | 2021-07-23 19:17:19.743
Opened cached Intraday file: C:\SierraChartZIB\Data\NFLX.scid. Thread ID: 14988 | 2021-07-23 19:17:26.648
SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-07-23 19:17:43.586
DTC Client socket (3) | Creating socket. | 2021-07-23 19:17:43.587
DTC Client socket (3) | New receive buffer size: 5242880 | 2021-07-23 19:17:43.587
DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2021-07-23 19:17:43.587
SC Data - All Services | Network connection to server complete. | 2021-07-23 19:17:43.619
SC Data - All Services | Starting socket receive thread. | 2021-07-23 19:17:43.619
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-07-23 19:17:43.619
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-07-23 19:17:43.671
SC Data - All Services | Sending logon request message. | 2021-07-23 19:17:43.671
SC Data - All Services | Received logon response. | 2021-07-23 19:17:44.358
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-07-23 19:17:44.358
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-07-23 19:17:44.358
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-07-23 19:17:44.358
SC Data - All Services | Waiting for socket receive thread to end | 2021-07-23 19:17:44.358
DTC Client socket (3) | CloseSocket call. | 2021-07-23 19:17:44.358
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-07-23 19:17:44.358
SC Data - All Services | Disconnected from the server. | 2021-07-23 19:17:44.358
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-07-23 19:17:44.358
DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-07-23 19:17:44.390
DTC Client socket (3) | Closed. | 2021-07-23 19:17:44.390
IB TWS socket (1) | Deleting network socket now after delay. | 2021-07-23 19:17:49.749
Date Time Of Last Edit: 2021-07-24 07:23:56
[2021-07-24 07:21:50]
Sierra Chart Engineering - Posts: 96917 | Ending Date: 2022-04-10
This is the reason for the problem:
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-07-23 19:17:44.358
Refer to:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#Connections
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-07-24 16:03:47]
User475862 - Posts: 12 | Ending Date: 2021-09-15
It's working again!!!! thanks for your help. I guess this did the trick... not sure why it was changed...maybe due to updated version is my guess..

In any event glad to see it working on the two SC i have running.

Thanks again
image2 denali on one computer.PNG / V - Attached On 2021-07-24 16:03:22 UTC - Size: 128.29 KB - 3 views

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