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Bid Ask stopped populating today!

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[2021-07-22 18:18:52] #1 [Go To First Post]
User475862 - Posts: 31
Hi, this am the bid/ask is not being populated on the second SC i am running. it was fine yesterday and before. any idea what can cause this? i did not change anything in any settings...restarted SC and also downloaded the latest version but the problem remains. it was working fine forever!!! i have two instances open and always worked on both. did not change anything and now it is not working. it is the same ONE computer not separate. any idea why it was not an issue for years and today it is? thanks


missing bid ask.PNG / V - Attached On 2021-07-22 18:12:40 UTC - Size: 186.86 KB - 191 views Private File

[2021-07-23 05:54:40] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this section here: File Menu: Not Receiving the Full Number of Market Depth Levels Do you see any market depth data for the chart in File >> Open Market Depth Window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-23 05:55:17

[2021-07-23 12:43:44] #3 [Go To First Post]
User475862 - Posts: 31
no market depth shown all zeros

[2021-07-23 21:22:33] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In that instance of Sierra Chart we need to know the symbol that is not receiving market depth data and then provide a copy of the Message Log following the below instructions. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-23 23:18:29] #5 [Go To First Post]
User475862 - Posts: 31
Software version: 2288 64-bit \| 2021-07-23 19:14:57.888 Primary Thread ID: 18656 \| 2021-07-23 19:14:57.888 Usage end date: 2021-09-15 \| 2021-07-23 19:14:57.888 Enabled for: Advanced Features 2. \| 2021-07-23 19:14:57.888 Enabled for: Sierra Chart Historical Data Service. \| 2021-07-23 19:14:57.888 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-07-23 19:14:57.888 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-07-23 19:14:57.888 Enabled for exchange2: CME (Trading Account Required) \| 2021-07-23 19:14:57.888 Enabled for exchange2: CBOT (Trading Account Required) \| 2021-07-23 19:14:57.888 Enabled for exchange2: COMEX (Trading Account Required) \| 2021-07-23 19:14:57.888 Enabled for exchange2: NYMEX (Trading Account Required) \| 2021-07-23 19:14:57.888 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-07-23 19:14:57.888 Current selected Data/Trading service: Interactive Brokers \| 2021-07-23 19:14:57.888 Custom symbol settings values: enabled \| 2021-07-23 19:14:57.888 Chart Update Interval: 500 \| 2021-07-23 19:14:57.888 Intraday Data Storage Time Unit: 0 \| 2021-07-23 19:14:57.888 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-07-23 19:14:57.888 2021-07-23 23:14:57 Local computer time in UTC \| 2021-07-23 19:14:57.888 2021-07-23 19:14:57 Local computer time in SC Time Zone \| 2021-07-23 19:14:57.888 2021-07-22 15:13:24 Server time in UTC \| 2021-07-23 19:14:57.888 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-07-23 19:14:57.888 Program path: C:\SierraChartZIB\ \| 2021-07-23 19:14:57.888 Data Files path: C:\SierraChartZIB\Data\ \| 2021-07-23 19:14:57.888 OS Version Number: 10.0 \| 2021-07-23 19:14:57.888 Locale Setting: C \| 2021-07-23 19:14:57.888 DLLs: mpmBubbles_64.dll, sst_FreeBundle_64.dll, UserContributedStudies_64.dll \| 2021-07-23 19:14:57.889 Allowed protected custom studies: SST_FreeBundle \| 2021-07-23 19:14:57.889 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-07-23 19:17:12.813 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-07-23 19:17:12.875 SC Data - All Services \| Sending logon request message. \| 2021-07-23 19:17:12.875 SC Data - All Services \| Received logon response. \| 2021-07-23 19:17:13.593 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-07-23 19:17:13.593 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-07-23 19:17:13.593 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-07-23 19:17:13.593 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-07-23 19:17:13.593 DTC Client socket (3) \| CloseSocket call. \| 2021-07-23 19:17:13.594 DTC Client socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-07-23 19:17:13.594 SC Data - All Services \| Disconnected from the server. \| 2021-07-23 19:17:13.594 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-07-23 19:17:13.594 DTC Client socket (3) \| Socket gracefully closed by remote side. \| 2021-07-23 19:17:13.632 DTC Client socket (3) \| Closed. \| 2021-07-23 19:17:13.632 IB TWS socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-07-23 19:17:19.743 IB TWS socket (1) \| Closed. \| 2021-07-23 19:17:19.743 Opened cached Intraday file: C:\SierraChartZIB\Data\NFLX.scid. Thread ID: 14988 \| 2021-07-23 19:17:26.648 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 443 \| 2021-07-23 19:17:43.586 DTC Client socket (3) \| Creating socket. \| 2021-07-23 19:17:43.587 DTC Client socket (3) \| New receive buffer size: 5242880 \| 2021-07-23 19:17:43.587 DTC Client socket (3) \| Connecting to IP: 216.1.90.130. \| 2021-07-23 19:17:43.587 SC Data - All Services \| Network connection to server complete. \| 2021-07-23 19:17:43.619 SC Data - All Services \| Starting socket receive thread. \| 2021-07-23 19:17:43.619 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-07-23 19:17:43.619 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-07-23 19:17:43.671 SC Data - All Services \| Sending logon request message. \| 2021-07-23 19:17:43.671 SC Data - All Services \| Received logon response. \| 2021-07-23 19:17:44.358 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-07-23 19:17:44.358 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-07-23 19:17:44.358 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-07-23 19:17:44.358 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-07-23 19:17:44.358 DTC Client socket (3) \| CloseSocket call. \| 2021-07-23 19:17:44.358 DTC Client socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-07-23 19:17:44.358 SC Data - All Services \| Disconnected from the server. \| 2021-07-23 19:17:44.358 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-07-23 19:17:44.358 DTC Client socket (3) \| Socket gracefully closed by remote side. \| 2021-07-23 19:17:44.390 DTC Client socket (3) \| Closed. \| 2021-07-23 19:17:44.390 IB TWS socket (1) \| Deleting network socket now after delay. \| 2021-07-23 19:17:49.749 Date Time Of Last Edit: 2021-07-24 07:23:56

[2021-07-24 07:21:50] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the reason for the problem: SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-07-23 19:17:44.358 Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-24 16:03:47] #7 [Go To First Post]
User475862 - Posts: 31
It's working again!!!! thanks for your help. I guess this did the trick... not sure why it was changed...maybe due to updated version is my guess.. In any event glad to see it working on the two SC i have running. Thanks again


2 denali on one computer.PNG / V - Attached On 2021-07-24 16:03:22 UTC - Size: 128.29 KB - 266 views

[2021-10-06 12:46:34] #8 [Go To First Post]
User475862 - Posts: 31
it happened again this am!!! I have one computer and two SC running. i was fine yesterday and this am it is not. i troubleshooted as suggested in the above link but still Denali data is not populating on connection no 2 of SC on the same computer. i am not running denali on another computer.


Screenshot 2021-10-06 084203.jpg / V - Attached On 2021-10-06 12:46:16 UTC - Size: 526.05 KB - 162 views

[2021-10-06 13:19:08] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Reconnect the instance of Sierra Chart which is able to connect: File Menu: Procedure to Reconnect to the Data and Trade Servers We did develop a solution to this issue, but it seemed in at least in one users case to cause a different kind of issue. So it was disabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-06 13:19:43

[2021-10-06 13:25:37] #10 [Go To First Post]
User475862 - Posts: 31
Ok thanks Disconnected both, connected the one that was not working and then connected the one that was working and now both are working.... too many "working" :) thanks again

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