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Date/Time: Sun, 25 Jul 2021 03:52:13 +0000



Rithmic/Denali - Historical Data

[2021-07-14 08:59:10]
User381703 - Posts: 17 | Ending Date: 2021-09-07
My setup: Rithmic = Routing / SC Denali = Data, i.e. in 'Data/Trade Services Settings' I have only selected 'Rithmic DTC' + 'Server List' location + 'Trading User Name'. In other words, I have not entered my Rithimc details for live market/historical data.

The live market data I see should thus be SC Denali data. This works very, very well.

When I try to load charts with historical data this setup fails. I get a message saying that 'historical data download failed' and that this is because I have not provided my Rithmic historical data details.

--> Can I not use SC historical data in a way analogous to SC live market data? / Do I have to use Rithmic historical data?

Many thanks.
[2021-07-14 13:29:41]
John - SC Support - Posts: 9378 | Ending Date: 2022-04-04
It's possible that we are checking the connection before downloading the historical data from us. Enter your credentials for the data in the Data/Trade Service Settings and then select File >> Disconnect followed by File >> Connect to Data Feed. Then see if you continue to have an issue and let us know.

Also, just to make sure, we want to point out that you are only signed up for the CME, CBOT, and EUREX data. If you are trying to get a symbol from another exchange (such as NYMEX), then the system will try to get that data from Rithmic, which will fail.
[2021-07-14 16:26:49]
User381703 - Posts: 17 | Ending Date: 2021-09-07
I have entered and saved my credentials for historical data (but not live market data). --> The issue remains.

Yes, I am only trying to load historical data for products listed on the exchanges I am subscribed to.
[2021-07-14 16:27:46]
User381703 - Posts: 17 | Ending Date: 2021-09-07
I should have added... and I disconnected and reconnected after adding my historical data credentials.
[2021-07-14 16:39:42]
User381703 - Posts: 17 | Ending Date: 2021-09-07
Also... I just spotted that the message now contains, after the download failure bit, 'permission denied' instead of needing to provide credentials... in case that helps?
[2021-07-14 16:40:29]
John - SC Support - Posts: 9378 | Ending Date: 2022-04-04
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
[2021-07-16 08:40:33]
User381703 - Posts: 17 | Ending Date: 2021-09-07
Thank you, John. Symbol is MNQU1 on CME. Log cleared, reconnected, log submitted directly just now.
[2021-07-16 18:59:25]
John - SC Support - Posts: 9378 | Ending Date: 2022-04-04
Unfortunately, there is not enough information the log to tell us what is happening. Next time you see the error message or have an issue with this, then copy your entire Message Log into this thread. You can follow these instructions to do this:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
[2021-07-16 19:20:44]
Sierra_Chart Engineering - Posts: 1672 | Ending Date: 2021-09-29
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2021-07-18 14:04:41]
User381703 - Posts: 17 | Ending Date: 2021-09-07
Thank you both for your replies above.

--> Since this is a persistent issue across all symbols for me, I have sent you the log directly just now (after clearing/re-downloading).

Thank you for looking into this.
[2021-07-20 08:59:52]
Sierra_Chart Engineering - Posts: 1672 | Ending Date: 2021-09-29
We see what the issue is. We will have this resolved later today.

At that time you will need to do the following:

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2021-07-20 09:00:27
[2021-07-21 12:53:01]
User381703 - Posts: 17 | Ending Date: 2021-09-07
Did you take the steps you were intending to? The problem remains across all symbols.

I have 4 days of usage time left. I was going to take out a subscription for 6 months now, since all the other Rithmic/SC issues have been resolved.

--> Do you think that you will be able to fix the issue? If this is not possible in the forseeable future, please let me know.
[2021-07-21 16:33:38]
Sierra Chart Engineering - Posts: 96917 | Ending Date: 2022-04-10
Yes.

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

If you still have the issue:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-07-21 16:34:04
[2021-07-22 15:11:52]
User381703 - Posts: 17 | Ending Date: 2021-09-07
I have performed the update/reconnection/log deletion and uploaded the log directly.

In case it helps us resolve the issue, I have also uploaded the 'chart' directly to you...

Many thanks in advance.
[2021-07-22 16:41:29]
Sierra Chart Engineering - Posts: 96917 | Ending Date: 2022-04-10
The Message Log you provided does not contain the information we need.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-07-22 16:41:38
[2021-07-22 17:14:01]
User381703 - Posts: 17 | Ending Date: 2021-09-07
Steps followed (cleared/delete and re-download data/log sent).
[2021-07-23 21:38:59]
Sierra Chart Engineering - Posts: 96917 | Ending Date: 2022-04-10
We do see the problem now and we are determining a solution. We need to think through this to have a proper organized solution.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-07-24 15:52:26]
User381703 - Posts: 17 | Ending Date: 2021-09-07
I see. Sierra Chart is an amazing platform, and your expertise is mostly unmatched. Switching from my previous platform of 12 years has been a pleasure. The customisability and speed/implementation really stand out, as does your knowledgeable support.

Having said the above, and whilst I understand that Sierra Chart has a relatively low cost recurring subscription business model - would you perhaps consider a rebate/credit in light of this fundamental issue? I was obviously led to believe that I would be able to use the platform to see historical data (essential feature) when taking out my current subscription... and I have unfortunately cancelled my previous platform. Also, I had intended to renew now with the 6 month subscription (at 20% less)... but am unsure what to do now. It would be lovely if you would consider a rebate for this month/until the historical data issue has been fixed.

Many thanks.
[2021-07-24 22:29:00]
Sierra Chart Engineering - Posts: 96917 | Ending Date: 2022-04-10
We apologize for not updating the thread earlier. We did already release a new version shortly after our post above. It is version 2290. It is the prerelease. Instructions to update:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

We have added two weeks of usage time to your account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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