Support Board

Date/Time: Sat, 20 Apr 2024 03:55:06 +0000

Post From: Rithmic/Denali - Historical Data

[2021-07-14 13:29:41] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30976
It's possible that we are checking the connection before downloading the historical data from us. Enter your credentials for the data in the Data/Trade Service Settings and then select File >> Disconnect followed by File >> Connect to Data Feed. Then see if you continue to have an issue and let us know. Also, just to make sure, we want to point out that you are only signed up for the CME, CBOT, and EUREX data. If you are trying to get a symbol from another exchange (such as NYMEX), then the system will try to get that data from Rithmic, which will fail. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing