Support Board

Date/Time: Wed, 08 May 2024 00:01:42 +0000

Post From: Rithmic/Denali - Historical Data

[2021-07-24 15:52:26] Link To Thread - Link To Post [Go To First Post]
User381703 - Posts: 25
I see. Sierra Chart is an amazing platform, and your expertise is mostly unmatched. Switching from my previous platform of 12 years has been a pleasure. The customisability and speed/implementation really stand out, as does your knowledgeable support. Having said the above, and whilst I understand that Sierra Chart has a relatively low cost recurring subscription business model - would you perhaps consider a rebate/credit in light of this fundamental issue? I was obviously led to believe that I would be able to use the platform to see historical data (essential feature) when taking out my current subscription... and I have unfortunately cancelled my previous platform. Also, I had intended to renew now with the 6 month subscription (at 20% less)... but am unsure what to do now. It would be lovely if you would consider a rebate for this month/until the historical data issue has been fixed. Many thanks.