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Date/Time: Sun, 21 Apr 2024 20:42:29 +0000



Real Time Data

View Count: 529

[2021-06-04 18:18:51]
User464013 - Posts: 2
I am only trading ES.

I have read the real-data texts.

I have PAID for Service Pack 5.

I have signed the CME documents and were approved.

I still DO NOT receive real time data.

I am using currently Ninja Trader & TD Ameritrade real time data, and I was able to set it up by myself but I cannot figure your system

Every paid system that I am aware of has customer service.

If you are not willing to help please refund my money.
[2021-06-04 20:44:35]
Sierra_Chart Engineering - Posts: 14025
First understand that CME real-time data access is complicated due to market data rules. You cannot have immediate access to this data. However, you can use the included delayed data. Are you at least receiving streaming delayed data for the ES futures?

The easiest solution, is to open another account with a different broker. This is what we recommend:
Easy Solution to CME Funded Trading Account Requirement

but I cannot figure your system
This data comes from the Denali Exchange Data Feed and the documentation is here:
Denali Exchange Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-06-04 20:45:47
[2021-06-05 00:56:10]
User464013 - Posts: 2
With all due respect, I currently have the ES real-time with NinjaTrader & ThinkorSwim, I got the access minutes after CME approved my request ...I really wanted to try Sierra Charts functionalities but it seems that the data is an issue. Interacting with the software is excellent since is user friendly and very straight forward. I do not plan to open an account with AMC, so please advise what my options are after I paid for the Service Package 5 & CME approved my request.
Thank you
DB
[2021-06-06 06:55:14]
Sierra Chart Engineering - Posts: 104368
I currently have the ES real-time with NinjaTrader & ThinkorSwim,
Those operate as brokerages and you have deposited money with them.

Sierra Chart is not a broker.

With ninja trader do you use CQG?


For market data in Sierra Chart you will need to use the Denali Exchange Data Feed:
Denali Exchange Data Feed: Introduction

You need to use Service Package 11 and we have changed it to that.

For now we activated this exchange, because you do not have a funded trading account with a supported trading service:
CME E-mini, For professionals and users without a trading account
62.4 USD / month.
Billed 100% in full for each month and for the month activated in. Non-refundable.

There is no cost for this month, but there is a cost next month. When we get the answer to the question above, we will recommend a lower cost solution.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-06-06 06:55:59

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