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Date/Time: Thu, 28 Mar 2024 20:39:08 +0000



Getting delayed CME Data

View Count: 455

[2021-04-26 19:09:09]
User102890 - Posts: 8
I am using "SC Data - All Services" and noticed that I am getting delayed . Does anyone know the reason and how can I fix it ?
[2021-04-26 19:36:30]
User135370 - Posts: 158
I'm getting same issue today, it was working fine in the morning now everything is delayed
[2021-04-26 20:22:51]
John - SC Support - Posts: 30444
User102890:

Your issue is that you have not connected to your live, funded, futures trading account in a long time. Therefore, your verification for the non-professional status has expired, and you are setup to get data from the non-professional CME Group exchanges.

You need to connect to your account to fix this. It looks like you are with AMP, in which case, when they ended the Sierra Chart Order Routing Service, they should have moved your account to CQG for order routing. If you do not have your CQG information, or have any clue what we are talking about, then ask AMP about this.

Once you get the CQG information, then follow these instructions to connect your Sierra Chart to CQG:
CQG Trading Platform Service: Setup Instructions

If you ARE NOT going to keep your Sierra Chart connected to CQG, then follow these instructions:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

Otherwise, if you ARE going to keep your Sierra Chart connected to CQG, then select Edit >> Translate Symbols to Current Service in order to change your symbols to CQG symbols.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-26 20:23:36]
John - SC Support - Posts: 30444
User135370:

We do not see anything wrong with your account. Follow these instructions to get us your Messsage Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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