Support Board

Date/Time: Sat, 27 Apr 2024 16:22:59 +0000

Post From: Getting delayed CME Data

[2021-04-26 20:22:51] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
User102890: Your issue is that you have not connected to your live, funded, futures trading account in a long time. Therefore, your verification for the non-professional status has expired, and you are setup to get data from the non-professional CME Group exchanges. You need to connect to your account to fix this. It looks like you are with AMP, in which case, when they ended the Sierra Chart Order Routing Service, they should have moved your account to CQG for order routing. If you do not have your CQG information, or have any clue what we are talking about, then ask AMP about this. Once you get the CQG information, then follow these instructions to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions If you ARE NOT going to keep your Sierra Chart connected to CQG, then follow these instructions: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Otherwise, if you ARE going to keep your Sierra Chart connected to CQG, then select Edit >> Translate Symbols to Current Service in order to change your symbols to CQG symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing