Support Board
Date/Time: Sat, 05 Jul 2025 12:46:36 +0000
Data Feed Not Updating
View Count: 638
| [2021-03-18 16:37:02] |
| sd21leonard - Posts: 3 |
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Hello, My feed stopped updating on my charts a couple hours ago even though all of my agreements are signed and my services are paid current. Can you please look into this and help me get this resolved quickly so that I will have live charts for trading tomorrow. I also just saw the recent requests from the Sierra Charts support team for confirmation of my Futures Trading Account and I'm not sure if this has created issues with my feed. I do have an active and funded futures trading account with TD Ameritrade. I trade directly through TD Ameritrade's Think or Swim platform. I used to have the account linked to my Sierra Charts account but Sierra Charts stopped supporting their feed so I just purchase the Denali Exchange Feed these days. I have always routed my orders directly through the Think or Swim platform though. Again, any prompt support here to re-establish the live feed into my charts will be much appreciated. Thanks, Josh |
| [2021-03-18 19:30:29] |
| John - SC Support - Posts: 40745 |
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One thing we need for you to do is to sign the agreements as a Professional. We are not able to verify your account with TD Ameritrade as we do not support that service any longer. But we see that you selected a Professional exchange, so that is not an issue. You will find the agreements at this link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements When you fill out the agreements, just leave the Broker/FCM and Account Number blank and make sure you select that you are Professional. But, that being said, you should be getting the data since you did select the Professional exchange. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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