Support Board
Date/Time: Sat, 05 Jul 2025 15:37:39 +0000
Post From: Data Feed Not Updating
| [2021-03-18 19:30:29] |
| John - SC Support - Posts: 40745 |
|
One thing we need for you to do is to sign the agreements as a Professional. We are not able to verify your account with TD Ameritrade as we do not support that service any longer. But we see that you selected a Professional exchange, so that is not an issue. You will find the agreements at this link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements When you fill out the agreements, just leave the Broker/FCM and Account Number blank and make sure you select that you are Professional. But, that being said, you should be getting the data since you did select the Professional exchange. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |