Support Board
Date/Time: Thu, 03 Jul 2025 01:28:36 +0000
Shared Study Set and Lag on data
View Count: 764
| [2021-01-07 22:48:21] |
| User619322 - Posts: 3 |
|
Hello, I just signed up for this service, and when comparing my data to /ES on TD Ameritrade, I am lagging almost 1 point behind. In addition, I am trying to get a study set/chartbook from user teamjream, but each time I open his chartbook, nothing happens. Can we please get this resolved ASAP. Thank you. Chart Log: Reading Internal Order ID file. | 2021-01-07 13:25:11.693 Reading Trade Orders file. | 2021-01-07 13:25:12.104 Reading Trade Positions file. | 2021-01-07 13:25:12.105 Reading Account Balance file. | 2021-01-07 13:25:12.106 UDPListener (1508). Port 22904 | Listening on UDP port 22904. | 2021-01-07 13:25:12.205 Software version: 2215 64-bit | 2021-01-07 13:25:12.206 Primary Thread ID: 236 | 2021-01-07 13:25:12.206 Usage end date: 2021-02-07 | 2021-01-07 13:25:12.206 Enabled for: Advanced Features 2. | 2021-01-07 13:25:12.206 Enabled for: Sierra Chart Historical Data Service. | 2021-01-07 13:25:12.206 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-01-07 13:25:12.206 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-07 13:25:12.206 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-01-07 13:25:12.206 Current selected Data/Trading service: SC Data - All Services | 2021-01-07 13:25:12.206 Custom symbol settings values: enabled | 2021-01-07 13:25:12.206 Chart Update Interval: 500 | 2021-01-07 13:25:12.206 Intraday Data Storage Time Unit: 0 | 2021-01-07 13:25:12.206 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-01-07 13:25:12.206 2021-01-07 19:25:12 Local computer time in UTC | 2021-01-07 13:25:12.206 2021-01-07 13:25:12 Local computer time in SC Time Zone | 2021-01-07 13:25:12.206 2021-01-07 19:24:59 Server time in UTC | 2021-01-07 13:25:12.206 Local computer UTC time and Server UTC time difference: 11 seconds. | 2021-01-07 13:25:12.206 Notice: Your computer's clock is off by 11 seconds. For help with this, press the 'Send for Analysis' button. | 2021-01-07 13:25:12.206 Program path: C:\SierraChart\ | 2021-01-07 13:25:12.206 Data Files path: C:\SierraChart\Data\ | 2021-01-07 13:25:12.206 OS Version Number: 10.0 | 2021-01-07 13:25:12.207 Locale Setting: C | 2021-01-07 13:25:12.207 DLLs: UserContributedStudies_64.dll | 2021-01-07 13:25:12.207 Allowed protected custom studies: | 2021-01-07 13:25:12.207 Created the DTC Protocol server. | 2021-01-07 13:25:12.274 DTC Protocol Server listening on port 11099. | 2021-01-07 13:25:12.280 Created the DTC Protocol historical data server. | 2021-01-07 13:25:12.280 HD Server Manager | Listening on port 11098 | 2021-01-07 13:25:12.286 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-01-07 13:25:12.287 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:25:12.385 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-01-07 13:25:12.561 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-01-07 13:25:12.561 Received 5 login tokens. | 2021-01-07 13:25:12.870 Symbol settings MD5 received. Request ID: 1. | 2021-01-07 13:25:14.024 Symbol settings are up-to-date for scdataallservices. | 2021-01-07 13:25:14.024 Downloading user file: 46720 | 2021-01-07 13:25:15.082 File has been written to: C:\SierraChart\Sierra3.cfg.new. File Size: 435870 bytes. | 2021-01-07 13:25:16.205 Downloading user file: 46725 | 2021-01-07 13:25:16.231 File has been written to: C:\SierraChart\Sierra3.cfg.new. File Size: 435870 bytes. | 2021-01-07 13:25:17.174 SC Data - All Services | Connected to server complete. | 2021-01-07 13:25:21.204 Triggering next historical data download in queue. | 2021-01-07 13:25:21.204 Triggering next historical data download in queue. | 2021-01-07 13:25:21.204 Triggering next historical data download in queue. | 2021-01-07 13:25:21.205 Triggering next historical data download in queue. | 2021-01-07 13:25:21.205 SPX500 Daily #1 | Reloading chart. | 2021-01-07 13:25:34.951 SPX500 #2 | Reloading chart. | 2021-01-07 13:25:35.036 ESH21-CME #3 | Reloading chart. | 2021-01-07 13:25:35.267 AAPL 1 Min #4 | Reloading chart. | 2021-01-07 13:25:35.315 Starting DelayedDownloadMonitoringTimer | 2021-01-07 13:25:35.885 Starting HDTimeoutTimer | 2021-01-07 13:25:35.885 Added historical Daily data request for SPX500 to the queue. | 2021-01-07 13:25:35.885 Triggering next historical data download in queue. | 2021-01-07 13:25:35.885 Using Bid/Ask average for last trade price for SPX500 | 2021-01-07 13:25:35.885 SC DTC Data with Market Depth | Starting real-time market data updates for: SPX500. ID: 1 Service code: fxcm | 2021-01-07 13:25:35.886 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-01-07 13:25:35.886 SC DTC Data with Market Depth | Requesting security definition data for: SPX500. ID: 1 | 2021-01-07 13:25:35.886 DTC Client socket (1) | Creating socket. | 2021-01-07 13:25:35.896 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-01-07 13:25:35.897 DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2021-01-07 13:25:35.897 HD Request # 1 | Downloading Historical Daily chart data for SPX500. Starting date: 2021-01-05. Service: fxcm | 2021-01-07 13:25:35.899 HD Request # 1 | Using server: ds12.sierracharts.com port 10150 | 2021-01-07 13:25:35.899 Socket (2) | Creating socket. | 2021-01-07 13:25:35.927 Socket (2) | New receive buffer size: 5242880 | 2021-01-07 13:25:35.928 Socket (2) | Connecting to IP: 204.15.197.14. | 2021-01-07 13:25:35.928 Added historical Intraday data request for SPX500 to the queue. | 2021-01-07 13:25:36.031 Intraday data recording state for symbol SPX500 is set to download 'Pending'. | 2021-01-07 13:25:36.031 Triggering next historical data download in queue. | 2021-01-07 13:25:36.031 SC DTC Data with Market Depth | Network connection to server complete. | 2021-01-07 13:25:36.036 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-01-07 13:25:36.036 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-01-07 13:25:36.036 Mapping ESH21-CME to ESH21. Service code: cme | 2021-01-07 13:25:36.042 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESH21-CME (ESH21). ID: 2 Service code: cme | 2021-01-07 13:25:36.042 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10044 | 2021-01-07 13:25:36.042 SC DTC Delayed Exchange Data | Requesting security definition data for: ESH21-CME (ESH21). ID: 2 | 2021-01-07 13:25:36.043 Added historical Intraday data request for ESH21-CME to the queue. | 2021-01-07 13:25:36.043 Intraday data recording state for symbol ESH21-CME is set to download 'Pending'. | 2021-01-07 13:25:36.043 Triggering next historical data download in queue. | 2021-01-07 13:25:36.043 DTC Client socket (3) | Creating socket. | 2021-01-07 13:25:36.044 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-01-07 13:25:36.044 DTC Client socket (3) | Connecting to IP: 204.15.197.13. | 2021-01-07 13:25:36.044 SC Data - All Services | Starting real-time market data updates for: AAPL. ID: 3 Service code: equities.us | 2021-01-07 13:25:36.057 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AAPL | 2021-01-07 13:25:36.057 SC Data - All Services | Requesting security definition data for: AAPL. ID: 3 | 2021-01-07 13:25:36.057 Added historical Intraday data request for AAPL to the queue. | 2021-01-07 13:25:36.058 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2021-01-07 13:25:36.058 Triggering next historical data download in queue. | 2021-01-07 13:25:36.058 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-01-07 13:25:36.164 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-01-07 13:25:36.164 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-01-07 13:25:36.164 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-01-07 13:25:36.167 HD Request # 1 | Sending historical data logon request message. | 2021-01-07 13:25:36.167 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-01-07 13:25:36.220 SC DTC Data with Market Depth | Sending logon request message. | 2021-01-07 13:25:36.220 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-01-07 13:25:36.294 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-01-07 13:25:36.294 HD Request # 1 | Requesting historical Daily data starting at 2021-01-05. | 2021-01-07 13:25:36.754 HD Request # 1 | Decompressing data. | 2021-01-07 13:25:36.861 HD Request # 1 | Receiving historical Daily data for SPX500 starting at 2021-01-05 | 2021-01-07 13:25:36.880 HD Request # 1 | Writing historical Daily data to the file SPX500.dly | 2021-01-07 13:25:36.882 SC DTC Data with Market Depth | Received logon response. | 2021-01-07 13:25:36.913 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-01-07 13:25:36.913 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-01-07 13:25:36.913 SC DTC Data with Market Depth | Successfully connected. | 2021-01-07 13:25:36.913 SC DTC Data with Market Depth | Trading is not supported. | 2021-01-07 13:25:36.913 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: SPX500 | 2021-01-07 13:25:36.913 SC DTC Delayed Exchange Data | Received logon response. | 2021-01-07 13:25:36.970 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-01-07 13:25:36.970 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-07 13:25:36.970 SC DTC Delayed Exchange Data | Successfully connected. | 2021-01-07 13:25:36.970 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-01-07 13:25:36.970 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESH21-CME -> ESH21 | 2021-01-07 13:25:36.970 SC DTC Data with Market Depth | Received security definition for symbol SPX500 | 2021-01-07 13:25:37.093 SC DTC Delayed Exchange Data | Received security definition for symbol ESH21-CME | 2021-01-07 13:25:37.168 Socket (2) | CloseSocket call. | 2021-01-07 13:25:37.231 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-07 13:25:37.231 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:25:37.232 Historical data download thread signaled to stop. | 2021-01-07 13:25:37.255 HD Request # 1 | Received 3 records from 2021-01-05 00:00:00 to 2021-01-07 00:00:00 (3.0 days) and wrote 3 records for SPX500 | 2021-01-07 13:25:37.255 HD Request # 1 | Completion time: 2s | 2021-01-07 13:25:37.255 HD Request # 1 | Daily data download complete for SPX500. Unique request ID: 1 | 2021-01-07 13:25:37.255 Removing historical data download ID 1. | 2021-01-07 13:25:37.255 Triggering next historical data download in queue. | 2021-01-07 13:25:37.256 Delaying start of download for SPX500 | 2021-01-07 13:25:37.256 Socket (2) | Socket gracefully closed by remote side. | 2021-01-07 13:25:37.335 Socket (2) | Closed. | 2021-01-07 13:25:37.335 SPX500[M] Daily #1 | Reloading chart. | 2021-01-07 13:25:37.474 HD Request # 2 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2021-01-07 13:25:42.907 HD Request # 2 | Download start date-time: 2021-01-07 13:24:49.000000. File last date-time: 2021-01-07 13:24:49.548000 | 2021-01-07 13:25:42.908 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2021-01-07 13:25:42.908 Socket (2) | Creating socket. | 2021-01-07 13:25:42.910 Socket (2) | New receive buffer size: 5242880 | 2021-01-07 13:25:42.910 Socket (2) | Connecting to IP: 192.81.56.146. | 2021-01-07 13:25:42.910 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-01-07 13:25:43.145 HD Request # 2 | Sending historical data logon request message. | 2021-01-07 13:25:43.145 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-01-07 13:24:49. Record interval: 0. Symbol: SPX500 | 2021-01-07 13:25:43.728 HD Request # 2 | Decompressing data. | 2021-01-07 13:25:43.822 HD Request # 2 | Receiving Intraday data for SPX500 starting at 2021-01-07 13:24:49.538000 | 2021-01-07 13:25:43.824 Socket (2) | CloseSocket call. | 2021-01-07 13:25:43.825 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-07 13:25:43.825 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:25:43.825 Historical data download thread signaled to stop. | 2021-01-07 13:25:43.825 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-01-07 13:24:51.714000 | 2021-01-07 13:25:43.825 HD Request # 2 | Received 27 records from 2021-01-07 13:24:49.538000 to 2021-01-07 13:25:31.738000 (42.2 seconds) and wrote 24 records for SPX500 | 2021-01-07 13:25:43.825 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-01-07 19:25:31.738000 | 2021-01-07 13:25:43.836 HD Request # 2 | Completion time: 1s | 2021-01-07 13:25:43.836 HD Request # 2 | Intraday data download complete for SPX500. Unique request ID: 2 | 2021-01-07 13:25:43.836 Removing historical data download ID 2. | 2021-01-07 13:25:43.836 Real-time Intraday chart data file updates started for SPX500 | 2021-01-07 13:25:43.836 Intraday chart data file opened for SPX500 | 2021-01-07 13:25:43.836 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-01-07 13:25:43.836 Triggering next historical data download in queue. | 2021-01-07 13:25:43.836 HD Request # 3 | Downloading Intraday chart data for ESH21-CME to the file ESH21-CME.scid. Service: cme | 2021-01-07 13:25:43.836 HD Request # 3 | Download start date-time: 2021-01-07 13:14:38.000000. File last date-time: 2021-01-07 13:14:38.924001 | 2021-01-07 13:25:43.837 HD Request # 3 | Using server: ds21.sierracharts.com port 10150 | 2021-01-07 13:25:43.837 Socket (4) | Creating socket. | 2021-01-07 13:25:43.838 Socket (4) | New receive buffer size: 5242880 | 2021-01-07 13:25:43.838 Socket (4) | Connecting to IP: 216.1.90.129. | 2021-01-07 13:25:43.838 Socket (2) | Socket gracefully closed by remote side. | 2021-01-07 13:25:43.926 Socket (2) | Closed. | 2021-01-07 13:25:43.926 HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-01-07 13:25:43.974 HD Request # 3 | Sending historical data logon request message. | 2021-01-07 13:25:43.974 HD Request # 3 | Requesting Intraday data. Start date-time: 2021-01-07 13:14:38. Record interval: 0. Symbol: ESH21 | 2021-01-07 13:25:44.491 HD Request # 3 | Decompressing data. | 2021-01-07 13:25:44.687 HD Request # 3 | Receiving Intraday data for ESH21-CME starting at 2021-01-07 13:14:38.827000 | 2021-01-07 13:25:44.689 Socket (4) | CloseSocket call. | 2021-01-07 13:25:44.690 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-07 13:25:44.690 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:25:44.690 Historical data download thread signaled to stop. | 2021-01-07 13:25:44.690 HD Request # 3 | Timestamp of first Intraday data file record written: 2021-01-07 13:14:41.044000 | 2021-01-07 13:25:44.691 HD Request # 3 | Received 594 records from 2021-01-07 13:14:38.827000 to 2021-01-07 13:15:27.947001 (49.1 seconds) and wrote 555 records for ESH21-CME | 2021-01-07 13:25:44.691 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-01-07 19:15:27.947001 | 2021-01-07 13:25:44.699 HD Request # 3 | Completion time: 1s | 2021-01-07 13:25:44.699 HD Request # 3 | Intraday data download complete for ESH21-CME. Unique request ID: 3 | 2021-01-07 13:25:44.699 Removing historical data download ID 3. | 2021-01-07 13:25:44.699 Real-time Intraday chart data file updates started for ESH21-CME | 2021-01-07 13:25:44.699 Intraday chart data file opened for ESH21-CME | 2021-01-07 13:25:44.699 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-01-07 13:25:44.699 Triggering next historical data download in queue. | 2021-01-07 13:25:44.699 HD Request # 4 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2021-01-07 13:25:44.699 HD Request # 4 | Download start date-time: 2021-01-07 13:05:43.000000. File last date-time: 2021-01-07 13:05:43.946000 | 2021-01-07 13:25:44.700 HD Request # 4 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2021-01-07 13:25:44.700 Socket (2) | Creating socket. | 2021-01-07 13:25:44.701 Socket (2) | New receive buffer size: 5242880 | 2021-01-07 13:25:44.701 Socket (2) | Connecting to IP: 8.18.161.135. | 2021-01-07 13:25:44.701 Socket (4) | Socket gracefully closed by remote side. | 2021-01-07 13:25:44.765 Socket (4) | Closed. | 2021-01-07 13:25:44.765 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-01-07 13:25:44.856 HD Request # 4 | Sending historical data logon request message. | 2021-01-07 13:25:44.857 Opened cached Intraday file: C:\SierraChart\Data\ESH21-CME.scid. Thread ID: 3084 | 2021-01-07 13:25:45.211 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-01-07 13:05:43. Record interval: 0. Symbol: AAPL | 2021-01-07 13:25:45.401 HD Request # 4 | Decompressing data. | 2021-01-07 13:25:45.475 HD Request # 4 | Receiving Intraday data for AAPL starting at 2021-01-07 13:05:43.697000 | 2021-01-07 13:25:45.477 Socket (2) | CloseSocket call. | 2021-01-07 13:25:45.557 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-07 13:25:45.557 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:25:45.557 Historical data download thread signaled to stop. | 2021-01-07 13:25:45.557 HD Request # 4 | Timestamp of first Intraday data file record written: 2021-01-07 13:05:44.249000 | 2021-01-07 13:25:45.559 HD Request # 4 | Received 1405 records from 2021-01-07 13:05:43.697000 to 2021-01-07 13:10:33.802000 (4.8 minutes) and wrote 1403 records for AAPL | 2021-01-07 13:25:45.559 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2021-01-07 19:10:33.802000 | 2021-01-07 13:25:45.571 HD Request # 4 | Completion time: 1s | 2021-01-07 13:25:45.571 HD Request # 4 | Intraday data download complete for AAPL. Unique request ID: 4 | 2021-01-07 13:25:45.571 Removing historical data download ID 4. | 2021-01-07 13:25:45.571 Real-time Intraday chart data file updates started for AAPL | 2021-01-07 13:25:45.571 Intraday chart data file opened for AAPL | 2021-01-07 13:25:45.571 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-01-07 13:25:45.571 Triggering next historical data download in queue. | 2021-01-07 13:25:45.571 Socket (2) | Socket gracefully closed by remote side. | 2021-01-07 13:25:45.634 Socket (2) | Closed. | 2021-01-07 13:25:45.635 Opened cached Intraday file: C:\SierraChart\Data\SPX500.scid. Thread ID: 10204 | 2021-01-07 13:25:47.876 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-01-07 13:30:27.849 DTC Client socket (1) | CloseSocket call. | 2021-01-07 13:30:27.850 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-07 13:30:27.850 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:30:27.850 SC DTC Data with Market Depth | Disconnected from the server. | 2021-01-07 13:30:27.851 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-01-07 13:30:27.851 DTC Client socket (3) | CloseSocket call. | 2021-01-07 13:30:27.851 DTC Client socket (3) | 233 bytes remaining in receive buffer when socket closed. | 2021-01-07 13:30:27.851 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:30:27.851 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-01-07 13:30:27.852 SC Data - All Services | Disconnected. | 2021-01-07 13:30:27.852 SC Data - All Services | Disconnected. | 2021-01-07 13:30:27.854 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-01-07 13:30:27.854 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-01-07 13:30:27.944 DTC Client socket (1) | Closed. | 2021-01-07 13:30:27.945 SC Data - All Services | Connected to server complete. | 2021-01-07 13:30:30.856 Triggering next historical data download in queue. | 2021-01-07 13:30:30.856 Triggering next historical data download in queue. | 2021-01-07 13:30:30.856 Triggering next historical data download in queue. | 2021-01-07 13:30:30.856 Triggering next historical data download in queue. | 2021-01-07 13:30:30.856 Mapping ESH21-CME to ESH21. Service code: cme | 2021-01-07 13:30:31.062 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESH21-CME (ESH21). ID: 1 Service code: cme | 2021-01-07 13:30:31.062 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2021-01-07 13:30:31.062 SC DTC Delayed Exchange Data | Requesting security definition data for: ESH21-CME (ESH21). ID: 1 | 2021-01-07 13:30:31.062 Added historical Intraday data request for ESH21-CME to the queue. | 2021-01-07 13:30:31.062 Intraday data recording state for symbol ESH21-CME is set to download 'Pending'. | 2021-01-07 13:30:31.062 Triggering next historical data download in queue. | 2021-01-07 13:30:31.063 DTC Client socket (1) | Creating socket. | 2021-01-07 13:30:31.064 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-01-07 13:30:31.064 DTC Client socket (1) | Connecting to IP: 64.38.174.178. | 2021-01-07 13:30:31.064 Delaying start of download for ESH21-CME | 2021-01-07 13:30:31.350 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-01-07 13:30:31.350 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-01-07 13:30:31.350 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-01-07 13:30:31.350 SC Data - All Services | Starting real-time market data updates for: AAPL. ID: 2 Service code: equities.us | 2021-01-07 13:30:31.354 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AAPL | 2021-01-07 13:30:31.354 SC Data - All Services | Requesting security definition data for: AAPL. ID: 2 | 2021-01-07 13:30:31.354 Added historical Intraday data request for AAPL to the queue. | 2021-01-07 13:30:31.355 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2021-01-07 13:30:31.355 Triggering next historical data download in queue. | 2021-01-07 13:30:31.355 Using Bid/Ask average for last trade price for SPX500 | 2021-01-07 13:30:31.436 SC DTC Data with Market Depth | Starting real-time market data updates for: SPX500. ID: 3 Service code: fxcm | 2021-01-07 13:30:31.436 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2021-01-07 13:30:31.436 SC DTC Data with Market Depth | Requesting security definition data for: SPX500. ID: 3 | 2021-01-07 13:30:31.437 DTC Client socket (2) | Creating socket. | 2021-01-07 13:30:31.438 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-01-07 13:30:31.438 DTC Client socket (2) | Connecting to IP: 192.81.56.146. | 2021-01-07 13:30:31.438 Added historical Intraday data request for SPX500 to the queue. | 2021-01-07 13:30:31.458 Intraday data recording state for symbol SPX500 is set to download 'Pending'. | 2021-01-07 13:30:31.458 Triggering next historical data download in queue. | 2021-01-07 13:30:31.458 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-01-07 13:30:32.061 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-01-07 13:30:32.061 SC DTC Data with Market Depth | Network connection to server complete. | 2021-01-07 13:30:32.062 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-01-07 13:30:32.062 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-01-07 13:30:32.062 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-01-07 13:30:32.183 SC DTC Data with Market Depth | Sending logon request message. | 2021-01-07 13:30:32.183 SC DTC Delayed Exchange Data | Received logon response. | 2021-01-07 13:30:32.835 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-01-07 13:30:32.835 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-07 13:30:32.835 SC DTC Delayed Exchange Data | Successfully connected. | 2021-01-07 13:30:32.835 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-01-07 13:30:32.835 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESH21-CME -> ESH21 | 2021-01-07 13:30:32.835 SC DTC Data with Market Depth | Received logon response. | 2021-01-07 13:30:32.845 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-01-07 13:30:32.845 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-01-07 13:30:32.845 SC DTC Data with Market Depth | Successfully connected. | 2021-01-07 13:30:32.845 SC DTC Data with Market Depth | Trading is not supported. | 2021-01-07 13:30:32.846 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: SPX500 | 2021-01-07 13:30:32.846 SC DTC Delayed Exchange Data | Received security definition for symbol ESH21-CME | 2021-01-07 13:30:32.999 SC DTC Data with Market Depth | Received security definition for symbol SPX500 | 2021-01-07 13:30:33.033 HD Request # 5 | Downloading Intraday chart data for ESH21-CME to the file ESH21-CME.scid. Service: cme | 2021-01-07 13:30:37.943 HD Request # 5 | Download start date-time: 2021-01-07 13:20:06.000000. File last date-time: 2021-01-07 13:20:06.489000 | 2021-01-07 13:30:37.944 HD Request # 5 | Using server: ds21.sierracharts.com port 10150 | 2021-01-07 13:30:37.944 Socket (4) | Creating socket. | 2021-01-07 13:30:37.945 Socket (4) | New receive buffer size: 5242880 | 2021-01-07 13:30:37.945 Socket (4) | Connecting to IP: 216.1.90.129. | 2021-01-07 13:30:37.945 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-01-07 13:30:38.087 HD Request # 5 | Sending historical data logon request message. | 2021-01-07 13:30:38.087 HD Request # 5 | Requesting Intraday data. Start date-time: 2021-01-07 13:20:06. Record interval: 0. Symbol: ESH21 | 2021-01-07 13:30:38.619 HD Request # 5 | Decompressing data. | 2021-01-07 13:30:38.692 HD Request # 5 | Receiving Intraday data for ESH21-CME starting at 2021-01-07 13:20:06.489000 | 2021-01-07 13:30:38.694 Socket (4) | CloseSocket call. | 2021-01-07 13:30:38.696 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-07 13:30:38.696 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:30:38.696 Socket (4) | Socket gracefully closed by remote side. | 2021-01-07 13:30:38.779 Socket (4) | Closed. | 2021-01-07 13:30:38.779 Historical data download thread signaled to stop. | 2021-01-07 13:30:38.811 HD Request # 5 | Timestamp of first Intraday data file record written: 2021-01-07 13:20:07.876000 | 2021-01-07 13:30:38.811 HD Request # 5 | Received 216 records from 2021-01-07 13:20:06.489000 to 2021-01-07 13:20:26.997000 (20.5 seconds) and wrote 215 records for ESH21-CME | 2021-01-07 13:30:38.812 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-01-07 19:20:26.997000 | 2021-01-07 13:30:38.840 HD Request # 5 | Completion time: 1s | 2021-01-07 13:30:38.841 HD Request # 5 | Intraday data download complete for ESH21-CME. Unique request ID: 5 | 2021-01-07 13:30:38.841 Removing historical data download ID 5. | 2021-01-07 13:30:38.841 Real-time Intraday chart data file updates started for ESH21-CME | 2021-01-07 13:30:38.841 Intraday chart data file opened for ESH21-CME | 2021-01-07 13:30:38.841 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-01-07 13:30:38.841 Triggering next historical data download in queue. | 2021-01-07 13:30:38.841 HD Request # 6 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2021-01-07 13:30:38.841 HD Request # 6 | Download start date-time: 2021-01-07 13:10:33.000000. File last date-time: 2021-01-07 13:10:33.802000 | 2021-01-07 13:30:38.844 HD Request # 6 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2021-01-07 13:30:38.844 Socket (4) | Creating socket. | 2021-01-07 13:30:38.845 Socket (4) | New receive buffer size: 5242880 | 2021-01-07 13:30:38.845 Socket (4) | Connecting to IP: 8.18.161.135. | 2021-01-07 13:30:38.845 Opened cached Intraday file: C:\SierraChart\Data\ESH21-CME.scid. Thread ID: 1436 | 2021-01-07 13:30:38.993 HD Request # 6 | Setting DTC encoding to Binary VLS | 2021-01-07 13:30:39.016 HD Request # 6 | Sending historical data logon request message. | 2021-01-07 13:30:39.017 HD Request # 6 | Requesting Intraday data. Start date-time: 2021-01-07 13:10:33. Record interval: 0. Symbol: AAPL | 2021-01-07 13:30:39.562 HD Request # 6 | Decompressing data. | 2021-01-07 13:30:39.633 HD Request # 6 | Receiving Intraday data for AAPL starting at 2021-01-07 13:10:33.257000 | 2021-01-07 13:30:39.718 Socket (4) | CloseSocket call. | 2021-01-07 13:30:39.724 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-07 13:30:39.724 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:30:39.725 Historical data download thread signaled to stop. | 2021-01-07 13:30:39.756 HD Request # 6 | Timestamp of first Intraday data file record written: 2021-01-07 13:10:35.205000 | 2021-01-07 13:30:39.757 HD Request # 6 | Received 1729 records from 2021-01-07 13:10:33.257000 to 2021-01-07 13:15:29.246000 (4.9 minutes) and wrote 1726 records for AAPL | 2021-01-07 13:30:39.758 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-01-07 19:15:29.246000 | 2021-01-07 13:30:39.779 HD Request # 6 | Completion time: 1s | 2021-01-07 13:30:39.779 HD Request # 6 | Intraday data download complete for AAPL. Unique request ID: 6 | 2021-01-07 13:30:39.779 Removing historical data download ID 6. | 2021-01-07 13:30:39.779 Real-time Intraday chart data file updates started for AAPL | 2021-01-07 13:30:39.779 Intraday chart data file opened for AAPL | 2021-01-07 13:30:39.779 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-01-07 13:30:39.779 Triggering next historical data download in queue. | 2021-01-07 13:30:39.779 HD Request # 7 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2021-01-07 13:30:39.779 HD Request # 7 | Download start date-time: 2021-01-07 13:30:16.000000. File last date-time: 2021-01-07 13:30:16.625000 | 2021-01-07 13:30:39.781 HD Request # 7 | Using server: ds12.sierracharts.com port 10150 | 2021-01-07 13:30:39.781 Socket (5) | Creating socket. | 2021-01-07 13:30:39.781 Socket (5) | New receive buffer size: 5242880 | 2021-01-07 13:30:39.781 Socket (5) | Connecting to IP: 204.15.197.14. | 2021-01-07 13:30:39.781 Socket (4) | Socket gracefully closed by remote side. | 2021-01-07 13:30:39.809 Socket (4) | Closed. | 2021-01-07 13:30:39.809 HD Request # 7 | Setting DTC encoding to Binary VLS | 2021-01-07 13:30:39.989 HD Request # 7 | Sending historical data logon request message. | 2021-01-07 13:30:39.989 HD Request # 7 | Requesting Intraday data. Start date-time: 2021-01-07 13:30:16. Record interval: 0. Symbol: SPX500 | 2021-01-07 13:30:40.584 HD Request # 7 | Decompressing data. | 2021-01-07 13:30:40.684 HD Request # 7 | Receiving Intraday data for SPX500 starting at 2021-01-07 13:30:16.625000 | 2021-01-07 13:30:40.685 Socket (5) | CloseSocket call. | 2021-01-07 13:30:40.687 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-07 13:30:40.687 Historical data download thread signaled to stop. | 2021-01-07 13:30:40.687 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-01-07 13:30:40.687 HD Request # 7 | Timestamp of first Intraday data file record written: 2021-01-07 13:30:18.076000 | 2021-01-07 13:30:40.687 HD Request # 7 | Received 8 records from 2021-01-07 13:30:16.625000 to 2021-01-07 13:30:25.958000 (9.3 seconds) and wrote 7 records for SPX500 | 2021-01-07 13:30:40.688 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2021-01-07 19:30:25.958000 | 2021-01-07 13:30:40.705 Added 2 Time and Sales records to Intraday data file for SPX500 after download. | 2021-01-07 13:30:40.705 HD Request # 7 | Completion time: 1s | 2021-01-07 13:30:40.722 HD Request # 7 | Intraday data download complete for SPX500. Unique request ID: 7 | 2021-01-07 13:30:40.722 Removing historical data download ID 7. | 2021-01-07 13:30:40.722 Real-time Intraday chart data file updates started for SPX500 | 2021-01-07 13:30:40.722 Intraday chart data file opened for SPX500 | 2021-01-07 13:30:40.722 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2021-01-07 13:30:40.722 Triggering next historical data download in queue. | 2021-01-07 13:30:40.723 Socket (5) | Socket gracefully closed by remote side. | 2021-01-07 13:30:40.788 Socket (5) | Closed. | 2021-01-07 13:30:40.788 Opened cached Intraday file: C:\SierraChart\Data\SPX500.scid. Thread ID: 10204 | 2021-01-07 13:30:47.596 |
| [2021-01-07 23:09:14] |
| Sierra_Chart Engineering - Posts: 20061 |
|
You are receiving delayed data. You did not activate any exchanges. What symbols do you need real-time data for? In addition, I am trying to get a study set/chartbook from user teamjream, but each time I open his chartbook, nothing happens. You need to translate the symbols to match the service you are using. Use the Translate Symbols to Current Service command on the Edit menu:Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-07 23:10:28
|
| [2021-01-08 00:10:18] |
| User619322 - Posts: 3 |
|
As to the first question, I thought by signing up you get real time CME data for futures and stocks. In specific I was looking to use ES (S&P futures) and potentially major stocks like AAPL. Am I doing something wrong? I have paid for the advanced service already. I don’t want to fund a full account as I have a trading account already. When I am speaking with people who have the service, they are saying that they only pay 45 total with DOM. I’m a bit confused on what I need to sign up for in the end. The website has a lot of info through different channels such as Denali, CME, etc and I cannot figure out which one to sign up for to get this working. It’s now showing that I need to pay $20 a month for Denali exchange when it said $0 before. As per the second answer, user teamjream has about 6 windows under his chartbook, and even when I translate the symbols, nothing happens. His chart book/setup is one of the main reasons I have taken up Sierra chart and nothing seems to be working at the moment which is a bit frustrating. Thanks in advance for the help. Date Time Of Last Edit: 2021-01-08 04:20:21
|
| [2021-01-09 03:59:35] |
| |
|
If you want real-time CME data it is necessary to pay the required CME exchange fee. You still have no exchanges active. Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Which broker is your trading account with? For real-time stock data you need to use the Sierra Chart Exchange Data Feed, which is a different data feed, and activate the US Equities exchange: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-09 04:00:19
|
| [2021-01-15 19:54:35] |
| Sierra_Chart Engineering - Posts: 20061 |
|
As per the second answer, user teamjream has about 6 windows under his chartbook, and even when I translate the symbols, nothing happens. His chart book/setup is one of the main reasons I have taken up Sierra chart and nothing seems to be working at the moment which is a bit frustrating. Regarding this, open the Chartbook. Select Window >> Cascade so that all of the windows are within view. Go to one of the charts and follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-15 19:55:33
|
To post a message in this thread, you need to log in with your Sierra Chart account: