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Direct MessagesDate/Time: Wed, 24 Apr 2024 23:42:38 +0000
Evaluator Service down?
View Count: 500
| [2020-12-02 13:21:28] |
| j4ytr4der_ - Posts: 918 |
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This morning my Trading Evaluator service will not function. It connects, but no data flows. SC Data works fine. Is there a technical issue happening at the moment? Or some way I can get it working again? I'm running 2204.
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| [2020-12-02 14:27:16] |
| j4ytr4der_ - Posts: 918 |
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Updated to 2206, no change. No data flows and I get the "Symbol is unknown" orange message. Translating symbols also doesn't help (though the symbol is correct anyway).
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| [2020-12-02 15:23:58] |
| John - SC Support - Posts: 31098 |
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What is one of the symbols that you are having a problem with?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-02 16:39:04] |
| j4ytr4der_ - Posts: 918 |
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ESZ20
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| [2020-12-02 17:17:37] |
| John - SC Support - Posts: 31098 |
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There is no problem with the Evaluator Service, and we are not seeing any problem with the ESZ20 symbol. Try the following and let us know the result: - Update Symbol Settings using these instructions: Global Symbol Settings: Update Symbol Settings - Uncheck the option in the Global Symbol Settings for Use Custom Symbol Settings Values. Refer to the information here for this setting: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) - Reconnect to the data feed and then open a chart for ESZ20. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-02 17:28:47] |
| j4ytr4der_ - Posts: 918 |
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No change, no market movement or data of any kind despite being connected.
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| [2020-12-02 17:57:25] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-02 18:06:19] |
| j4ytr4der_ - Posts: 918 |
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OK, log sent
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| [2020-12-02 18:33:13] |
| John - SC Support - Posts: 31098 |
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You need to connect to your trading account in order to validate your Non-Professional status with the CME Group. This has not been done in the past month. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-02 18:59:24] |
| j4ytr4der_ - Posts: 918 |
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Thanks, unfortunately that's a problem right now. I just moved from Infinity to AMP, so my Infinity login no longer works, and AMP has still not given me credentials or explained how I actually connect my SC to the new AMP account, despite multiple emails asking them. Maybe I need to pick up the phone instead... but I guess for now I can't do anything since I have no live account to login to.
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| [2020-12-02 19:01:26] |
| j4ytr4der_ - Posts: 918 |
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I just spoke with AMP and they said that they need to hear from you guys about setting me up with my Denali/TT order routing. I'm not sure what the "proper" way to do that request is so I'm putting it here. Is that something you can please look into? Thank you.
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| [2020-12-02 19:25:54] |
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We are taking care of this for you now. We will temporarily authorize the data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-02 19:31:13] |
| John - SC Support - Posts: 31098 |
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We have authorized your account through December 9, 2020. With regards to getting setup with the Sierra Chart Order Routing Service, you need to follow the Setup Instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions The first part of it is to fill out the form here: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-02 19:36:11] |
| j4ytr4der_ - Posts: 918 |
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OK thanks, I have submitted the form.
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| [2020-12-03 02:12:45] |
| j4ytr4der_ - Posts: 918 |
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This has been resolved, thanks again.
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