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Date/Time: Sat, 20 Apr 2024 00:01:03 +0000

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Charged Twice

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[2020-12-01 14:30:24] #1 [Go To First Post]
User226793 - Posts: 160
Hi, Seems like i made 2 payments for the same data request. Once yesterday and once today. Could you please help to see why i my data was not active when i made the first payment yesterday?

[2020-12-01 15:50:49] #2 [Go To First Post]
John - SC Support - Posts: 30976
We see that the payments were made, and that you did not need to make the most recent one. So you now have a positive balance in your account that will remain there until needed. Your data feeds renewed fine today, so you should not be having any trouble. If you are having an issue, let us know the exact issue you are having. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-01 15:52:46] #3 [Go To First Post]
User226793 - Posts: 160
For some reason my data feed did not activate after my fist payment and activated only after my second payment Any idea why?

[2020-12-01 16:06:51] #4 [Go To First Post]
John - SC Support - Posts: 30976
It does not renew when you make the payment. The data feeds automatically renew in the morning of the first day of each month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-01 19:49:09] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let us know if you are having any problems with accessing market data and if so tell us just one of the symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-01 19:49:48

[2021-03-01 14:55:57] #6 [Go To First Post]
User226793 - Posts: 160
Seems like the balance Sierra Calculates is incorrect. I made 2 payments based on the initial calculation and it still says i am short. Can someone please help?

[2021-03-01 18:00:04] #7 [Go To First Post]
John - SC Support - Posts: 30976
You can review payments and charges to your account in the Transaction Log which can be found here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-01 20:04:01] #8 [Go To First Post]
User226793 - Posts: 160
Thank you. I already paid every that was needed for the charts, data service fees for stocks and then to enable 3.5 for futures. I'm not sure what's the $23 for now? Could you please help. Appreciate your help

[2021-03-01 21:30:08] #9 [Go To First Post]
John - SC Support - Posts: 30976
We do not know what the $23.00 you are referencing. But your Sierra Chart Exchange Data Feed did not renew, which means that your U.S. Equities data feed is no longer in real-time. In order to get these back, you would need to have a total of $35.40 in your account to cover the costs ($25.00 + $10.40 = $35.40). Once you have enough funds in your account, then you can renew the services from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-01 22:13:11] #10 [Go To First Post]
User226793 - Posts: 160
Thank you. Now if I do not want stocks, my balance should be sufficient for futures correct? I have an amp account which is funded. Given I am paying for the the Denali exchange fee and the $3.5 for the CME i should be all set? I do not need to subscribe any data for futures from amp correct given I am using the Denali fee. Also with that I presume my account will be active given my recent payment?

[2021-03-01 22:28:39] #11 [Go To First Post]
John - SC Support - Posts: 30976
You are correct on all accounts. If you do not need the U.S. Equities anymore then you do not need to do anything else. You have setup the Denali Exchange Data Feed for futures from the CME Group. You just have to finish setting up your Sierra Chart system for the order routing service that AMP has you setup with. This should be CQG. In which case, you would need to follow these instructions: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-02 14:03:05] #12 [Go To First Post]
User226793 - Posts: 160
What would be my CQG User Name and Password? Is it the same as the sierra chart user name and password or is it from AMP? If i have to get an AMP CQG and password then what is the rationale behind me getting the Denali data feed. Thank you for clarifying

[2021-03-02 16:31:20] #13 [Go To First Post]
John - SC Support - Posts: 30976
You would get the CQG Username and Password from AMP. The reasons to use the Denali Exchange Data Feed are numerous, including the fact that we control that data feed, therefore we are able to have a better connectivity to the data. We also have many years of historical data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-02 16:37:41] #14 [Go To First Post]
User226793 - Posts: 160
Thank you. So I have to get a subscription from amp, then do I have the option not to use Denali data feed as I trade primarily stocks but would like to keep an eye on the futures

[2021-03-02 18:07:10] #15 [Go To First Post]
John - SC Support - Posts: 30976
If you are using CQG with AMP, then you could get the data from CQG and not use the Denali Exchange Data Feed. Just be aware that the historical data from CQG is very limited. If you want to cancel the Denali Exchange Data Feed, then refer to the information here: Denali Exchange Data Feed: Canceling the Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-02 21:04:07] #16 [Go To First Post]
User226793 - Posts: 160
Ok.. Can i use the denali exchange and connect directly with Amp? If yes how can i do that?

[2021-03-02 21:05:25] #17 [Go To First Post]
John - SC Support - Posts: 30976
Can i use the denali exchange and connect directly with Amp? If yes how can i do that? If that is what you want, then you can do this as well. This is the current setup that you have, so there would not be anything to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-02 21:07:18] #18 [Go To First Post]
User226793 - Posts: 160
OK thats what i want to do.. I however cannot load the futures data...What option do i need to use to ensure i can load the futures data

[2021-03-02 22:38:47] #19 [Go To First Post]
John - SC Support - Posts: 30976
You do not need anything else, you are all set to be able to open Futures data. Follow these instructions: Getting Started, Opening Charts and Basic Trading: Open Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-02 22:49:05] #20 [Go To First Post]
User226793 - Posts: 160
Do I still need an account with Amp Futures then? As mentioned I am looking at futures for the purpose of trading stocks.. Let me rephrase, it seems like I don't need to connect to amp any more on a month to month basis. Is that correct? Date Time Of Last Edit: 2021-03-02 23:02:10

[2021-03-03 14:19:27] #21 [Go To First Post]
John - SC Support - Posts: 30976
In order to get Real-Time Futures data from the CME Group, you have to validate that you have a futures trading account, which would mean connecting to your AMP provided CQG account at least once a month. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-03 15:44:46] #22 [Go To First Post]
User226793 - Posts: 160
Thank you. When you Say Amp Provided CQG Account, you mean i need to have a CQG connection again with them?

[2021-03-04 16:38:32] #23 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Further support from us in this regard has to be billable. We are not going to answer any further questions in this regard for free at this point. The cost will be 50 USD per hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-04 16:38:55

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