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Direct MessagesDate/Time: Tue, 23 Apr 2024 07:40:40 +0000
[Locked] - Second instance not loading chartbooks at startup
View Count: 971
| [2020-11-28 13:03:36] |
| UserAR - Posts: 59 |
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Since the latest update (2204) my second instance does not load my chartbooks automatically even though I have 'files to open on startup' enabled.
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| [2020-11-28 18:31:10] |
| User623005 - Posts: 12 |
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Same here
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| [2020-11-29 05:41:01] |
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This is now resolved. Update Sierra Chart again following these instructions: Software Download: Fast Update The version number did not change. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-29 13:07:42] |
| UserAR - Posts: 59 |
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Confirmed this is fixed now. Thank you
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| [2020-12-10 12:58:28] |
| User357747 - Posts: 4 |
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Hi I have the same problem as UserAR I have search the support board and help document I have check Enabled on 'files to open on startup', uncheck 'safe mode', Update Sierra Chart to 2207 But the chartbooks still doesn't load automatically on startup |
| Attachment Deleted. |
AAA.JPG| [2020-12-10 16:06:37] |
| John - SC Support - Posts: 31027 |
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The General Settings window that you are showing is for the Main Instance of Sierra Chart and not for the Sub-Instance. You have to open the Sub-Instance and then go to Global Settings >> General Settings and set the Files to Open on Startup for that sub-instance. Refer to the information here: General Settings Window: Select Files to Open On Startup (Global Settings >> General Settings >> General >> Startup) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-11 15:53:41] |
| Dennis B. - Posts: 263 |
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Same problem as mentioned above, not loading charts on startup. Tried all your fixes. Version 2207.
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| [2020-12-11 16:14:41] |
| John - SC Support - Posts: 31027 |
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@Dennis B. If you definitely have the option to load chartbooks on startup in the Sub-Instance, then please attach your Message Log from the Sub-Instance following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-11 16:21:44] |
| User357747 - Posts: 4 |
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Sorry I have make a mistake My problem is not the same as UserAR My problem is my main instance does not load my chartbooks automatically on startup even I have tried the fixes. |
| [2020-12-11 16:33:46] |
| John - SC Support - Posts: 31027 |
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@User35747 Make sure those Chartbooks are in your C:\SierraChart\Data folder as defined in the Global-Settings >> General Settings. If they are, then make sure you can actually open the chartbooks directly by selecting File >> Open Chartbook and selecting the appropriate chartbook. If you can see and open the Chartbooks, but they are still not automatically opening when you start Sierra Chart, then we need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-11 17:43:22] |
| User357747 - Posts: 4 |
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My problem is solved Thank you! |
| [2020-12-11 17:59:26] |
| Dennis B. - Posts: 263 |
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What did you do ?
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| [2020-12-11 18:04:22] |
| User357747 - Posts: 4 |
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Copy my Chartbooks to C:\SierraChart\Data
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| [2020-12-12 22:33:20] |
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Regarding post #12, we have repeatedly said for you to update Sierra Chart to the current version . The issue is resolved. You have failed to do that. Please do not post further about this until you update. And the problem will be resolved. We are locking this thread since we do not want to confuse the issue that the original user had with other reports which are either unrelated or our instructions are not being followed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-12 22:55:30
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