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Date/Time: Tue, 28 May 2024 23:43:06 +0000



Real-time data not working

View Count: 427

[2020-10-21 18:57:45]
jackel - Posts: 1
I purchased the denali feed for real-time data and it still shows delayed data. I followed all the steps, not sure what is going on. It says [M] after the symbol and it is still delayed.

Edit: I reset the message log, reconnected to the data feed and submitted the message log for review.
Date Time Of Last Edit: 2020-10-21 19:32:45
[2020-10-21 20:05:47]
John - SC Support - Posts: 31885
The problem is that you do not have a trading account that you can connect to in order to validate that you qualify for the lower-priced Non-Professional exchange fees from the CME Group.

This results in both the rejection of the agreements that you have signed, as well as a check that we make to ensure that you have connected to your trading account at least once a month.

You can find more information on this topic here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges

We recommend the following service to overcome the issue of not having a trading account:
Easy Solution to CME Funded Trading Account Requirement
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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