Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 25 Apr 2024 12:50:13 +0000
data level needed
View Count: 766
| [2020-10-02 15:21:13] |
| User839302 - Posts: 35 |
|
i believe it is the market depth which is required for my studies. have read a little to better understand the data world. as well will be looking deeply into higher service level ($36 per month level) ((read an article insinuating SC is antiquated, clunky & outdated. this really scorched my rear-end and i wish to better understand what gentleman from new york meant when he ask me to help others understand, better understand SC... IM READY TO HELP OTHERS, ALL I NEED IS SOME HELPFUL GUIDAMNCE ABOUT WHAT AND/OR WHERE HELP IS MOST NEEDED AS SIERRA IS AS VAST AS THE PACIFIC OCEAN.)) i will happily do text or video which ever is best... But for this instance/moment wish to get my platform running correctly. please let me know what my monthly data charge is. do I get a discount for multiple months? thanks |
| [2020-10-02 16:02:32] |
| John - SC Support - Posts: 31098 |
|
You are qualified as a Non-Professional, so you just need to make sure that you activate an exchange that includes the Market Depth data. For example, if you want the Full CME Group, then you would select the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts". This particular exchange costs $31.20 per month. You can access the exchanges here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-02 18:37:05] |
| |
|
Please confirm you are receiving the real-time market data with market depth now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-02 20:34:22] |
| User839302 - Posts: 35 |
|
John thank you, I only want SPX e-minis. I do not want the whole index. You understand that some of my SC system is crippled. I’m not saying you did it or anyone from SC, but I’m saying it happened. My auto-trader turned off on the middle of a weekend while in testing run... in the middle of a test, the previous week’s data, not hooked to ether-cable, no wifi. It fired 12-14 wins in a row, all winners, and in the middle of test run stopped logging simulated trades in log and on my message board started sending “trade not allowed” every time signal was sent until test ended... My system has came back a little from the help from nice gentleman in New York City. But it still has issues from that day... I’m attempting to get a cleaner signal every single day...(to my satisfaction) But my data connection was severed on wed. at 12:44... I had issues with Danali defaulting me to delayed data without warning from system or request from me... I want to use another data than danali, but I have no choice as I see it... I’m going to pay for Denali even if I’m going to use another data service... I just want to reflect over the weekend to collect thoughts... Im sorry, I just can’t square what is going on.. I just want to think... Thank you again... Have a good weekend, be safe... |
| [2020-10-03 01:43:32] |
| User839302 - Posts: 35 |
|
John I could not remember where this was. But I accidentally found it. I understand ES is on CME, I have a funded account & only need ES. I do not understand why SC wishes me to pay for a full package for CME. I do not feel I’m in control with Denali data, yet I’m forced to use it... Today, I understood I’m approved for TT data, but will pay for it, as well Denali? Is there a real tactical advantage here for me to duplicate services... The gentleman in New York insinuated I had done something really, really bad at some point to someone with Sierra... If I could understand what I did, I would like an opportunity to sincerely Apologize... I honestly did not understand to have had a single cross word with any SC individuals, well until phone call from New York... It really kinda blindsided me? I did war with Thinkorswim and it turned out so bad... I never, ever want to get to this point again ever... I’m pretty sure I’m being targeted for something. All I’m asking is a chance to apologize. We can carve the best pieces out of every single trading platform on planet, put them together & would most like not be anywhere close as good as Sierra Chart. I’m just asking for a chance to set it right for whatever it is I did... ((With a funded futures trading account, typically you will pay 3.25 to 15.75 USD per month for Chicago Mercantile Exchange (CME) fees. Without a futures trading account the costs can potentially go up to 462 USD per month (109.20 USD/month for the CME, CBOT, NYMEX, COMEX each) if you want access to all of the CME futures contracts across all four market data centers in real-time. However, for the major stock index futures (like ES, NQ, and others), the cost will be 42 USD per month for the CME exchange fee if you do not have a trading account.)) I apologize for late communication. As I said, I hope you have a restful & safe weekend. |
| [2020-10-05 13:41:21] |
| John - SC Support - Posts: 31098 |
|
First, we see that you have enabled the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" exchange. If you just needed the ES, then you could have just enabled the "CME with Market Depth for nonprofessional Trading accounts", which would only have cost you $10.40 USD per month. At this point, it is not worth changing right now, as you will be billed for the full amount for the month of October and we do not issue refunds for the exchange fees, as these are going to the exchanges. You may want to consider making the change for next month. If you do, you would want to deactivate the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" before the end of the month (you will continue to have access through October 31, 2020 regardless of when you deactivate it, as you are really only deactivating the auto-renewal. Then activate the "CME with Market Depth for nonprofessional Trading accounts" on November 1, 2020. As to the rest of the information you have mentioned about upsetting someone, we have no idea what you are talking about. We do not have any employees in New York, so if you think you talked to someone from Sierra Chart that was located in New York City, you were misinformed. In any case, we do not harbor you any ill will. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-02 17:56:02] |
| User839302 - Posts: 35 |
|
i updated to version 2226 this AM and my platform now auto trades with all (trading system based on alert condition) under (input name) Enable (In:1) set to (no)... interestingly my download stated, "successfully move C:\ - - - - start move of trading system.ccp, starting move of tradingsystem based on alert condition.ccp with all my settings to (enabled-no) on auto trading, when my (auto trading is enabled -globally & chart) auto trading starts placing random trades. this is interesting as I religiously turn off all my auto trading based on alerts every single time. i thought I forgot triple checked and all my enable autotrading are set to no... please advise. could my update have been corupted. could I update again or other?????? thank you for advice! |
| [2021-02-02 18:43:57] |
| User839302 - Posts: 35 |
|
i read last post from john. thank you for info. and i was fooled by someone on the call from new york... i have many 1000s of $ lost from many computer attackers because of the task I have chosen... no fault of anyone connected to SC... I Would Like To Reiterate How Much I Admire Those Who built Sierra chart... im Playing with my platform and it seems to be working correctly, actually better than ever..?? I HAVE NO WORDS, NONE...! i will simply default to THANK YOU..! all good..!! |
| [2021-02-02 20:17:18] |
| |
|
Post #7 is not clear for us. To definitely prevent auto automated trading from occurring globally , disable this menu command: Trade Menu: Auto Trading Enabled - Global (Trade menu) This is the safest and most definite way to prevent automated trading. And then you can examine the Trade Activity Log to determine the origin of any orders submitted: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-02 20:17:58
|
| [2021-06-11 19:49:24] |
| User839302 - Posts: 35 |
|
my data is delayed. im paying for real time data on my account. why is my data being delayed? |
| [2021-06-11 20:08:53] |
| User839302 - Posts: 35 |
|
i recieved an email stating i did not have enough funds to trade. i did not notice any mention of lack of funds for data. i understood my data was included with my 90 day prepaid period. What Is My Monthly Service Charge Plus the Data Charges? |
| [2021-06-11 20:20:04] |
| John - SC Support - Posts: 31098 |
|
You are paying for Package 10 for 3 months, which includes the Denali Exchange Data Feed Fee. But, there is the separate Exchange Fee that has to be paid on the first of each month. You did not have enough funds in your account on June 1, 2021, therefore the exchange was deactivated. To reactivate the same exchange(s) that you had previously, you can add funds to your account (https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit) and then select the following link and scroll to the bottom of the page and select the Reactivate Exchange button for the exchange(s) you want to reactivate: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-11 20:29:36] |
| User839302 - Posts: 35 |
|
ok, thank you. but I cant look at the page where all charges are to get my grand total monthly charge. maybe my computer is scrambling the format or something, but it not clear. i will look for cost of package 10 + exchange fee per month. when I pay my wish is to pay 90 days for the complete charges, all. |
| [2021-06-11 20:37:58] |
| John - SC Support - Posts: 31098 |
|
You pay $97.20 for 3 months of Package 10. The next renewal is on July 8, 2021. You also pay $10.40 per month for the "CME With Market Depth for Non-Professionals" exchange. Therefore, if you wanted to deposit enough funds to cover the cost for the next renewal and the data through that same time, you would need to deposit $149.20. The total derives from $97.20 + 5 * $10.40 = 149.20. The 5 months of the exchange are necessary to cover June (the current month), July (the next month and the month in which your package will renew) and then the following 3 months to "match up" with your package renewal period. After that, it would be $128.40 every 3 months (you would be "caught up" with your data feed payments, so it would just be 3 months at a time). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-11 20:42:07] |
| User839302 - Posts: 35 |
|
i have $17.48 in AC115097 & $31.46 in JDBECI, both of which are my old accounts. why are my funds not being utilized? this is $48.94 credit with sierra chart? im at a total loss at this point for what is going on? i understand I just need $10-$11 for current needed funds? |
| [2021-06-11 20:56:56] |
| User839302 - Posts: 35 |
|
why were my stranded funds not placed into my current account? if I need to request this, Please Place existing funds $48.94 into My current open account. I will send $125 to bring balance up above required as it can just be used on next 90 days... will this work ok? |
| [2021-06-11 21:18:16] |
| John - SC Support - Posts: 31098 |
|
We do not have a way to have accounts tied together, particularly with regards to payments. Regardless though, when we look at those other Sierra Chart accounts, we do not see any funds available in those accounts. Are you possibly referring to funds in AMP accounts? If it is, then we are not related to AMP in any way in which we can move the funds between us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-14 15:20:49] |
| User839302 - Posts: 35 |
|
My funds have been deposited. can my account be updated to reflect real time data? |
| [2021-06-14 17:06:39] |
| User839302 - Posts: 35 |
|
john can you please get my real time data running correctly? thank you |
| [2021-06-14 18:58:57] |
| John - SC Support - Posts: 31098 |
|
We have reactivated the CME with Market Depth for nonprofessional Trading accounts exchange for you. You should be getting real-time data now for the symbols traded on that exchange. If not, then select File >> Disconnect followed by File >> Connect to Data Feed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-14 19:18:35] |
| User839302 - Posts: 35 |
|
john can my platform time be synchronized with my computer so that everything is matching? my computer and iPad are to the split second, but my computer is not with sierra server? |
| [2021-06-14 19:35:32] |
| John - SC Support - Posts: 31098 |
|
We are not fully understanding your last question. Sierra Chart itself does not have a time synchronization. Where it becomes necessary, the time is pulled from the local computer. Therefore, we have an option to synchronize your computer time with our servers. Refer to the information here: General Settings Window: Periodically Set System Date-Time from Server (Global Settings >> General Settings >> General >> Update Intervals) But, if you are already synchronized to another time source (such as NIST), then you should be fine. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: