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Direct MessagesDate/Time: Sun, 05 May 2024 07:55:32 +0000
Post From: data level needed
| [2020-10-05 13:41:21] |
| John - SC Support - Posts: 31362 |
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First, we see that you have enabled the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" exchange. If you just needed the ES, then you could have just enabled the "CME with Market Depth for nonprofessional Trading accounts", which would only have cost you $10.40 USD per month. At this point, it is not worth changing right now, as you will be billed for the full amount for the month of October and we do not issue refunds for the exchange fees, as these are going to the exchanges. You may want to consider making the change for next month. If you do, you would want to deactivate the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" before the end of the month (you will continue to have access through October 31, 2020 regardless of when you deactivate it, as you are really only deactivating the auto-renewal. Then activate the "CME with Market Depth for nonprofessional Trading accounts" on November 1, 2020. As to the rest of the information you have mentioned about upsetting someone, we have no idea what you are talking about. We do not have any employees in New York, so if you think you talked to someone from Sierra Chart that was located in New York City, you were misinformed. In any case, we do not harbor you any ill will. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |