Support Board

Date/Time: Sat, 04 May 2024 20:34:02 +0000

Post From: data level needed

[2021-06-11 20:20:04] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
You are paying for Package 10 for 3 months, which includes the Denali Exchange Data Feed Fee. But, there is the separate Exchange Fee that has to be paid on the first of each month. You did not have enough funds in your account on June 1, 2021, therefore the exchange was deactivated. To reactivate the same exchange(s) that you had previously, you can add funds to your account (https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit) and then select the following link and scroll to the bottom of the page and select the Reactivate Exchange button for the exchange(s) you want to reactivate: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing