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Date/Time: Tue, 27 Oct 2020 21:21:58 +0000



[Sticky] - Not Receiving Delayed Exchange Data Feed?

[2020-10-02 07:32:15]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
If you are no longer receiving the Delayed Exchange Data Feed for the CME group of symbols, then you need to complete this agreement:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreement&Agreement=UniformSubscriberAgreementDelayedData_20200501

First step is to enter all of your information here including telephone number:
https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

If you do not have a state, then enter "none" for that.

And then sign the agreement by typing your name at the bottom box where it says "Signed" and press the Submit button.


And then restart Sierra Chart. Although Sierra Chart should be automatically updated within two minutes. So this is not necessarily required but will be if you still do not receive the delayed data.

Also for the record, you have been provided a notice about this continuously for months to complete the delayed exchange data feed agreement, when you start Sierra Chart and also at the top of your control panel page on the website.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-10-05 13:41:17
[2020-10-02 11:21:07]
User414426 - Posts: 2 | Ending Date: 2021-01-20
Hi

I am a new user of Sierra Chart and have downloaded the software this morning. I have signed the required agreement as above and restarted the program but my charts/DOM are not receiving the data?

My main dashboard shows that I am connected to data (delayed) and the example charts are showing data/price changes?

Can you assist please?

Thanks
[2020-10-02 11:33:26]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
What is the exact symbol of the chart?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-10-02 15:32:41]
User608413 - Posts: 2 | Ending Date: 2020-10-31
Also not receiving data even after completing the agreement and restarting Sierra Chart. Receiving this message in the logs:

SC Data - All Services | Connected to server complete. | 2020-10-02 11:31:27.305
Triggering next historical data download in queue. | 2020-10-02 11:31:27.305
Triggering next historical data download in queue. | 2020-10-02 11:31:27.305
Triggering next historical data download in queue. | 2020-10-02 11:31:27.305
Triggering next historical data download in queue. | 2020-10-02 11:31:27.305
Triggering next historical data download in queue. | 2020-10-02 11:31:27.305
SC Data - All Services | Starting real-time market data updates for: ESZ20. ID: 1 | 2020-10-02 11:31:27.395
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ20 | 2020-10-02 11:31:27.395
SC Data - All Services | Requesting security definition data for: ESZ20. ID: 1 | 2020-10-02 11:31:27.395
No historical data client is currently set to download historical Intraday data for ESZ20. | 2020-10-02 11:31:27.395
Real-time Intraday chart data file updates started for ESZ20 | 2020-10-02 11:31:27.395
Intraday chart data file opened for ESZ20 | 2020-10-02 11:31:27.395
Requesting market depth updates for: ESZ20 if supported. | 2020-10-02 11:31:27.426
Separate subscription for market depth updates not supported. ESZ20 | 2020-10-02 11:31:27.426
Date Time Of Last Edit: 2020-10-02 15:38:11
[2020-10-02 17:58:09]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
We need to see the entire message log. Restart again and provide the entire Message Log.

Perform a Forced Login:
https://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#ForcedLogin

The above should resolve it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-10-02 17:58:21
[2020-10-02 21:14:09]
User608413 - Posts: 2 | Ending Date: 2020-10-31
Forced login fixed it.
[2020-10-03 09:12:35]
User414426 - Posts: 2 | Ending Date: 2021-01-20
Hi

I have tried a forced Login but I have the same problem of the example charts and DOM being dispayed but my selectd Chartbook not connecting to the delayed data feed. I close the Example charts before opening my chartbook.

I have attached a file with the log of the messages to try and help

Thanks

Mark
Private File
[2020-10-03 10:41:54]
Sierra_Chart Engineering - Posts: 856 | Ending Date: 2021-01-07
One problem we see is you are not using the correct symbols. They need to be translated to the current service. Use this command:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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