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Date/Time: Tue, 23 Apr 2024 11:57:37 +0000

How to Post a Message for Support

My Market Data is Delayed

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[2020-09-16 18:34:02] #1 [Go To First Post]
User133733 - Posts: 3
Please help, my market data is delayed although I have paid all my fees through AMP.

[2020-09-16 18:56:21] #2 [Go To First Post]
John - SC Support - Posts: 31027
When this occurs, the most likely reason is due to not having the option for Allow Support for Sierra Chart Data Feeds enabled. This setting is on the File >> Data/Trade Service Settings window. Refer to the information here: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If that option is already enabled, then we would need to see your Message Log to determine what may be occurring. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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