Support Board
Date/Time: Tue, 16 Sep 2025 06:09:15 +0000
Post From: My Market Data is Delayed
| [2020-09-16 18:56:21] |
| John - SC Support - Posts: 41827 |
|
When this occurs, the most likely reason is due to not having the option for Allow Support for Sierra Chart Data Feeds enabled. This setting is on the File >> Data/Trade Service Settings window. Refer to the information here: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If that option is already enabled, then we would need to see your Message Log to determine what may be occurring. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |