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Direct MessagesDate/Time: Fri, 26 Apr 2024 09:17:56 +0000
Problem with the plateforme sierra chart, board and data co.
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| [2020-06-26 08:45:04] |
| User736389 - Posts: 5 |
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Yesterday in the middle of the day I had a problem on my plateform. I was in a trading session in simulation mode like I'm doing since a month and all my board juste crash and disapears. When I tried to reopened it I get an error message saying that I didn't have the data from the market. I'm currently with AMP as a broker and CQG for the market data. So I tried to contact them and they told me that they couldn't do anything because for them I was still connected to sierra chart. So I contact AMP too who told me to refer to CQG. But I'm really thinking that the problem is coming from sierra because all my chartbook are gone when I open the plateform is like the fisrt time that I opened it. And when try to reconnect my self to my account CQG into sierra I get a error message saying that it can't be done due to a current session. So after seeing your explanation I copy all the line that I have on my message log and put it there. I also make you some screenshot of my board. I really don't understand why I get this problem I'm on my desk every day since the end of May and never have this kind of issue. Could you please came back me quickly ? Thanks Reading Internal Order ID file. | 2020-06-25 17:31:30.098 Reading Trade Orders file. | 2020-06-25 17:31:30.195 Reading Trade Positions file. | 2020-06-25 17:31:30.196 Reading Account Balance file. | 2020-06-25 17:31:30.196 UDPListener (1476). Port 22904 | Listening on UDP port 22904. | 2020-06-25 17:31:30.219 Software version: 2120 32-bit | 2020-06-25 17:31:30.219 Primary Thread ID: 15548 | 2020-06-25 17:31:30.219 Usage end date: 2020-08-29 | 2020-06-25 17:31:30.219 Enabled for: Advanced Features 2. | 2020-06-25 17:31:30.219 Enabled for: Sierra Chart Historical Data Service. | 2020-06-25 17:31:30.219 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-25 17:31:30.219 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-25 17:31:30.219 Current selected Data/Trading service: CQG WebAPI | 2020-06-25 17:31:30.219 Custom symbol settings values: enabled | 2020-06-25 17:31:30.219 Chart Update Interval: 500 | 2020-06-25 17:31:30.219 Intraday Data Storage Time Unit: 1 | 2020-06-25 17:31:30.219 Time Zone: +00:00:00 (UTC+00) | 2020-06-25 17:31:30.219 2020-06-25 19:31:30 Local computer time | 2020-06-25 17:31:30.219 2020-06-25 17:31:30 Local computer time in UTC | 2020-06-25 17:31:30.219 2020-06-25 17:31:30 Local computer time in SC Time Zone | 2020-06-25 17:31:30.219 2020-06-25 17:31:30 Server time in UTC | 2020-06-25 17:31:30.219 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-06-25 17:31:30.219 Program path: C:\SierraChart\ | 2020-06-25 17:31:30.219 Data Files path: C:\SierraChart\Data\ | 2020-06-25 17:31:30.219 OS Version Number: 10.0 | 2020-06-25 17:31:30.220 Locale Setting: C | 2020-06-25 17:31:30.220 Allowed protected custom studies: | 2020-06-25 17:31:30.220 Created the DTC Protocol server. | 2020-06-25 17:31:30.222 DTC Protocol Server listening on port 11099. | 2020-06-25 17:31:30.223 Created the DTC Protocol historical data server. | 2020-06-25 17:31:30.223 HD Server Manager | Listening on port 11098 | 2020-06-25 17:31:30.223 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-06-25 17:31:30.224 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-06-25 17:31:30.329 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-06-25 17:31:30.386 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-06-25 17:31:30.386 Received 5 login tokens. | 2020-06-25 17:31:30.517 Symbol settings MD5 received. Request ID: 1. | 2020-06-25 17:31:30.679 Symbol settings are up-to-date for cqg. | 2020-06-25 17:31:30.679 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-06-25 17:31:33.573 CQG WebAPI | Connecting to server api.cqg.com | 2020-06-25 17:31:35.589 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-06-25 17:31:35.589 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-06-25 17:31:35.745 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2020-06-25 17:31:35.745 CQG WebSocket | Opening WebSocket. | 2020-06-25 17:31:35.804 CQG WebSocket | Sending WebSocket handshake. | 2020-06-25 17:31:35.804 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | Connection: upgrade | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | Sec-WebSocket-Accept: tY3OdfiDU5Grr188xm8Ja3T9qh8= | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | Upgrade: websocket | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | | 2020-06-25 17:31:36.048 CQG WebSocket | Web socket state is now open. | 2020-06-25 17:31:36.048 CQG WebAPI | WebSocket connected. | 2020-06-25 17:31:36.048 CQG WebAPI | Sending market data logon message. | 2020-06-25 17:31:36.048 CQG WebAPI | Base Time: 2020-06-21T17:17:18. 2020-06-21 17:17:18 | 2020-06-25 17:31:36.633 CQG WebAPI | Logon successful. Session Token = 3TcfFUs2qTjuzL8GrmJek5EFAN1vjtO4Q120CkTAcTos5QChp88S0D1rUtikNzH6kjznDkyAMEa | 2020-06-25 17:31:36.633 CQG WebAPI | Connected to data and trading server. | 2020-06-25 17:31:36.633 Triggering next historical data download in queue. | 2020-06-25 17:31:36.633 Triggering next historical data download in queue. | 2020-06-25 17:31:36.633 Triggering next historical data download in queue. | 2020-06-25 17:31:36.633 Triggering next historical data download in queue. | 2020-06-25 17:31:36.633 Updated verified funded futures trading account ending date to: 2020-07-25 17:31:37 | 2020-06-25 17:31:36.639 CQG WebAPI | Sending Trade Accounts request message. | 2020-06-25 17:31:36.639 CQG WebAPI | Brokerage name: AMP. Account Name: 127390 | 2020-06-25 17:31:36.759 CQG WebAPI | Sending collateral subscribe request. | 2020-06-25 17:31:36.759 CQG WebAPI | Sending positions subscribe request. RequestID: 185875 | 2020-06-25 17:31:41.638 CQG WebAPI | Sending orders subscribe request. RequestID=185876 | 2020-06-25 17:31:41.639 |
 SIERRA PICTURE.png / V - Attached On 2020-06-26 08:44:50 UTC - Size: 1.45 MB - 187 views SIERRA PICTURE 2.png / V - Attached On 2020-06-26 08:44:55 UTC - Size: 1.36 MB - 186 views SIERRA PICTURE 3.png / V - Attached On 2020-06-26 08:45:00 UTC - Size: 1.54 MB - 194 views |
| [2020-06-26 09:13:39] |
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There are backup Chartbook files available. To access a backup Chartbook file, refer to: Chartbooks (Workspaces): Accessing a Backup Chartbook File For any stability issues, refer to: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface For CQG market data authorization issues, refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-26 11:14:11] |
| User736389 - Posts: 5 |
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I can't find my old chartbook even by following your instruction. Even the software has change I don't have my tool at the same place, I don't have the connecte/disconnect button at the same place.. Did you make an update on sierra ? If yes does it possible to get back the old version ? because I had a lot of trouble to get to know your plateform and I really dont want to do all again. Couln't you just put back my version and my chart back directly ? I don't know but I paied for a service for 3 month I used it for a month without a problem. Yesterday your platform crash I loss every thing I have to do it all once again..... |
| [2020-06-26 11:25:22] |
| User736389 - Posts: 5 |
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All my chartbook was saved under the name 'Formation.GTC' but know when I tried to open it first I get an error message due to the symbols saying that he doesn't recognize the symbols. But that is not the big issue. The biggest problem is that when I open it I don't get my old chartbook. I used to have 3 different things the TPO profile chart, the DOM and the Intraday chart of the Euro Bund but know I only have the chart of the euro Bund and is not the chart that I made is just the basic chart that you provide at the beginning
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| [2020-06-26 20:58:07] |
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I can't find my old chartbook even by following your instruction. Do you know why this is the case? It does not make sense to us. Why are the backup Chartbook files missing? This is your computer system. We do not know the reason for the problem. Once again here is the relevant documentation:Chartbooks (Workspaces): Accessing a Backup Chartbook File Yesterday your platform crash I loss every thing I have to do it all once again.....
You really ran into a problem with your system or with custom studies. We gave you the relevant documentation on this above. If you are saying you do not even have your backup Chartbooks, then clearly you have some kind of system issue or you are not looking in the right folder according to the documentation.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-26 20:59:32
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