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Direct MessagesDate/Time: Mon, 06 May 2024 17:48:57 +0000
Post From: Problem with the plateforme sierra chart, board and data co.
| [2020-06-26 08:45:04] |
| User736389 - Posts: 5 |
|
Yesterday in the middle of the day I had a problem on my plateform. I was in a trading session in simulation mode like I'm doing since a month and all my board juste crash and disapears. When I tried to reopened it I get an error message saying that I didn't have the data from the market. I'm currently with AMP as a broker and CQG for the market data. So I tried to contact them and they told me that they couldn't do anything because for them I was still connected to sierra chart. So I contact AMP too who told me to refer to CQG. But I'm really thinking that the problem is coming from sierra because all my chartbook are gone when I open the plateform is like the fisrt time that I opened it. And when try to reconnect my self to my account CQG into sierra I get a error message saying that it can't be done due to a current session. So after seeing your explanation I copy all the line that I have on my message log and put it there. I also make you some screenshot of my board. I really don't understand why I get this problem I'm on my desk every day since the end of May and never have this kind of issue. Could you please came back me quickly ? Thanks Reading Internal Order ID file. | 2020-06-25 17:31:30.098 Reading Trade Orders file. | 2020-06-25 17:31:30.195 Reading Trade Positions file. | 2020-06-25 17:31:30.196 Reading Account Balance file. | 2020-06-25 17:31:30.196 UDPListener (1476). Port 22904 | Listening on UDP port 22904. | 2020-06-25 17:31:30.219 Software version: 2120 32-bit | 2020-06-25 17:31:30.219 Primary Thread ID: 15548 | 2020-06-25 17:31:30.219 Usage end date: 2020-08-29 | 2020-06-25 17:31:30.219 Enabled for: Advanced Features 2. | 2020-06-25 17:31:30.219 Enabled for: Sierra Chart Historical Data Service. | 2020-06-25 17:31:30.219 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-25 17:31:30.219 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-25 17:31:30.219 Current selected Data/Trading service: CQG WebAPI | 2020-06-25 17:31:30.219 Custom symbol settings values: enabled | 2020-06-25 17:31:30.219 Chart Update Interval: 500 | 2020-06-25 17:31:30.219 Intraday Data Storage Time Unit: 1 | 2020-06-25 17:31:30.219 Time Zone: +00:00:00 (UTC+00) | 2020-06-25 17:31:30.219 2020-06-25 19:31:30 Local computer time | 2020-06-25 17:31:30.219 2020-06-25 17:31:30 Local computer time in UTC | 2020-06-25 17:31:30.219 2020-06-25 17:31:30 Local computer time in SC Time Zone | 2020-06-25 17:31:30.219 2020-06-25 17:31:30 Server time in UTC | 2020-06-25 17:31:30.219 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-06-25 17:31:30.219 Program path: C:\SierraChart\ | 2020-06-25 17:31:30.219 Data Files path: C:\SierraChart\Data\ | 2020-06-25 17:31:30.219 OS Version Number: 10.0 | 2020-06-25 17:31:30.220 Locale Setting: C | 2020-06-25 17:31:30.220 Allowed protected custom studies: | 2020-06-25 17:31:30.220 Created the DTC Protocol server. | 2020-06-25 17:31:30.222 DTC Protocol Server listening on port 11099. | 2020-06-25 17:31:30.223 Created the DTC Protocol historical data server. | 2020-06-25 17:31:30.223 HD Server Manager | Listening on port 11098 | 2020-06-25 17:31:30.223 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-06-25 17:31:30.224 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-06-25 17:31:30.329 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-06-25 17:31:30.386 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-06-25 17:31:30.386 Received 5 login tokens. | 2020-06-25 17:31:30.517 Symbol settings MD5 received. Request ID: 1. | 2020-06-25 17:31:30.679 Symbol settings are up-to-date for cqg. | 2020-06-25 17:31:30.679 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-06-25 17:31:33.573 CQG WebAPI | Connecting to server api.cqg.com | 2020-06-25 17:31:35.589 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-06-25 17:31:35.589 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-06-25 17:31:35.745 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2020-06-25 17:31:35.745 CQG WebSocket | Opening WebSocket. | 2020-06-25 17:31:35.804 CQG WebSocket | Sending WebSocket handshake. | 2020-06-25 17:31:35.804 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | Connection: upgrade | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | Sec-WebSocket-Accept: tY3OdfiDU5Grr188xm8Ja3T9qh8= | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | Upgrade: websocket | 2020-06-25 17:31:36.048 CQG WebSocket | Server header | | 2020-06-25 17:31:36.048 CQG WebSocket | Web socket state is now open. | 2020-06-25 17:31:36.048 CQG WebAPI | WebSocket connected. | 2020-06-25 17:31:36.048 CQG WebAPI | Sending market data logon message. | 2020-06-25 17:31:36.048 CQG WebAPI | Base Time: 2020-06-21T17:17:18. 2020-06-21 17:17:18 | 2020-06-25 17:31:36.633 CQG WebAPI | Logon successful. Session Token = 3TcfFUs2qTjuzL8GrmJek5EFAN1vjtO4Q120CkTAcTos5QChp88S0D1rUtikNzH6kjznDkyAMEa | 2020-06-25 17:31:36.633 CQG WebAPI | Connected to data and trading server. | 2020-06-25 17:31:36.633 Triggering next historical data download in queue. | 2020-06-25 17:31:36.633 Triggering next historical data download in queue. | 2020-06-25 17:31:36.633 Triggering next historical data download in queue. | 2020-06-25 17:31:36.633 Triggering next historical data download in queue. | 2020-06-25 17:31:36.633 Updated verified funded futures trading account ending date to: 2020-07-25 17:31:37 | 2020-06-25 17:31:36.639 CQG WebAPI | Sending Trade Accounts request message. | 2020-06-25 17:31:36.639 CQG WebAPI | Brokerage name: AMP. Account Name: 127390 | 2020-06-25 17:31:36.759 CQG WebAPI | Sending collateral subscribe request. | 2020-06-25 17:31:36.759 CQG WebAPI | Sending positions subscribe request. RequestID: 185875 | 2020-06-25 17:31:41.638 CQG WebAPI | Sending orders subscribe request. RequestID=185876 | 2020-06-25 17:31:41.639 |
 SIERRA PICTURE.png / V - Attached On 2020-06-26 08:44:50 UTC - Size: 1.45 MB - 188 views SIERRA PICTURE 2.png / V - Attached On 2020-06-26 08:44:55 UTC - Size: 1.36 MB - 187 views SIERRA PICTURE 3.png / V - Attached On 2020-06-26 08:45:00 UTC - Size: 1.54 MB - 194 views |