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Direct MessagesDate/Time: Fri, 03 May 2024 10:30:28 +0000
[Locked] - Denali no price updates incorrect backfill of charts
View Count: 892
| [2020-05-20 10:49:30] |
| Japhro - Posts: 120 |
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I have multiple issues with this service, and right now I have no charts updating at all, feed is connected, no trading or data. Another persistent issue is that daily charts on some instruments, such as RTY and ES are not filling the chart, so if I request 250 days, 180, whatever, I only get about 30 days of data to backfill the charts. Other symbols will backfill correctly. I'm at the end of my rope with this feed solution, I might have to wait until the end of the month to switch back to Rithmic since I do not want to incur professional status by having had 3 separate logins this month... please advise as to whether Denali is up, because nothing is happening on my end for an hour or more Video here https://www.dropbox.com/s/yymgkooaoriy9sg/Denali%20no-go%20May20%20-%202020.wmv?dl=0 |
| [2020-05-20 11:05:50] |
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I'm at the end of my rope with this feed solution, Your criticism is only of exchange market data policy. Please do not complain here. This is not acceptable. And is very unwelcome.You are accessing the data feed on two different devices. Disable one device: Denali Exchange Data Feed: Connections nother persistent issue is that daily charts on some instruments, such as RTY and ES are not filling the chart, so if I request 250 days, 180, whatever, I only get about 30 days of data to backfill the charts.
Refer to:No Historical Chart or Blank Chart | Historical Chart Not Updating | Missing Historical Chart Data Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data The Denali Exchange Data Feed since it was introduced has never been down and it will not go down due to multiple levels of redundancy. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-20 11:06:58
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| [2020-05-20 11:09:52] |
| Japhro - Posts: 120 |
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I started SC on another machine (laptop) in another location (my office) earlier today, but that is shut down, hours ago. Is there a way to force SC to use my current connection?
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| [2020-05-20 11:31:02] |
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You definitely have more than one installation of Sierra Chart running and both are using the data feed with one attempting to reconnect due to a different device detected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-20 12:08:10] |
| Japhro - Posts: 120 |
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Ok, noted, likely my office laptop has hung up doing a windows update or such, but again, how does one force a logout? How can I login, if one computer is still logged in? Most feeds will force a logout of the older connection if a new machine attempts to connect. How can I login now and trade without having to go physically back an hour away and log out? What if I were on vacation and forgot to logout? It would be impossible to login to a new instance and trade. I do not wish to use both locations at the same time, just logging in to the new instance should log me out of the old one
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| [2020-05-21 04:36:17] |
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So, it looks as though you have logged me out of the other instance, because data is coming in now. No we did not. We have no ability to do that. You must have disconnected the other connection.To use the Denali data feed on a second computer at the same time requires that you pay the exchange fees a second time. Refer to: Denali Exchange Data Feed: Connections Or alternatively you can just use delayed data: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#UsingDelayedMarketData For further help contact the exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-21 04:36:31
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| [2020-05-21 06:06:15] |
| Japhro - Posts: 120 |
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I do not need to use it on a second computer at the same time. Also, when I got to my office today, SC was not running. This appears to have exposed a potential shortcoming - in a big way. There is no way to force log out of another machine and login to a new one. This is nonstandard behavior for a data feed Also, it showed me as logged in on the home machine, when it really was unable to receive data because I was still logged in elsewhere, with no popup to say I was logged in elsewhere, and nothing to say that it could not connect due to this issue. I am not trying to be a pain, but there are some things with the feed solution that are unlike any other feeds I have used, and I have used most of them. Date Time Of Last Edit: 2020-05-21 06:09:01
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| [2020-05-27 15:33:09] |
| Japhro - Posts: 120 |
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The issues continue. I could not cancel orders on the dom today. this has happened several times for me see video attached here also I still have no historical backfill for several symbols, even though they are duplicates of other charts so the settings are fine. |
Private File |
| [2020-05-27 16:07:26] |
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This looks like this is related to a connectivity issue. Are you able to cancel the orders now? If not we want you to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Regarding missing data, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Not sure what you mean by this in relation to your question about missing historical data? even though they are duplicates of other charts so the settings are fine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-27 16:08:31
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| [2020-05-27 16:17:14] |
| Japhro - Posts: 120 |
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I messaged my broker and they cancelled them for me.
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| [2020-05-27 16:24:59] |
| Japhro - Posts: 120 |
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I wish to cancel this feed so that it does not renew for next month, so I will use it until close on Friday the 29th. How can I do that please?
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| [2020-05-27 18:17:49] |
| Japhro - Posts: 120 |
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With regards to missing data what I mean is that your answers to the issues assume my chart settings are incorrect. My solution was to duplicate charts that were working and backfilled correctly, then change the symbol (NQ to RTY for example. This has no effect on the issue which persists since the first time I switched over to your service. I cannot use this I have no daily data on some key symbols and I have weird fills and cannot cancel orders. I have to switch back to Rithmic
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| [2020-05-27 22:51:42] |
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I wish to cancel this feed so that it does not renew for next month, Follow the instructions here:Denali Exchange Data Feed: Canceling the Denali Exchange Data Feed With regards to missing data what I mean is that your answers to the issues assume my chart settings are incorrect. No that is not true. This is the relevant documentation that we gave you, and it explains that you need to re-download the data:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Maybe your web browser scrolled to the wrong position on the page with this link. I have no daily data on some key symbols You are the only one with this issue. Meaning this is not a problem specific to the Denali exchange data feed. When using Rithmic, the historical data comes from the very same source (more details in our next post). It comes from Sierra Chart servers. The daily data comes from Barchart. Using the Sierra Chart order routing service does not change historical data.and I have weird fills This is a completely meaningless statement. And it is illegitimate to even be posting this nonsense here. and cannot cancel orders This lasted about 2-3 minutes at the most and was a TT server issue. Not with Sierra Chart systems or servers. We are still investigating this and will follow up with TT. And this is why we are working on our own direct CME integration to bypass TT altogether.Please go back to Rithmic. We thought you were doing that. You should not have waited. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-28 05:01:18
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| [2020-05-27 23:00:18] |
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And furthermore regarding these: also I still have no historical backfill for several symbols,
I have no daily data on some key symbols
Historical data when using Rithmic comes from Sierra Chart servers, not Rithmic. We have been subsidizing the historical data for them all of these years. All of the historical Intraday data comes from the Sierra Chart servers, the very same servers used for the Denali exchange data feed, other than the most recent 10 minutes. When Rithmic users report missing historical data it is either because they are using our Standard service package which does not include the historical intraday data, or they are missing the most recent 10 minutes and these issues 99% the time are on the Rithmic side. Historical daily data comes from Barchart. So when using the Sierra Chart order routing service or the Denali exchange data feed does not change historical data other than it being more reliable! Since the most recent 10 minutes comes from the same source, from Sierra Chart servers. So when you switch back to Rithmic historical data is the same. Other than now the most recent 10 minutes which comes from Rithmic but now you are exposed to more complexity due to the hack involved in that, and there is a dramatically higher possibility that is going to fail as often gets reported to us because of the Rithmic system. So your historical data issues do not change at all with the service you are using and are specific to your connectivity. They will only get worse when using Rithmic in regards to historical Intraday data for the most recent 10 minutes. Or if you are using the standard Sierra Chart package. One more note about historical daily data if you are missing data in a continuous futures contract chart, when you started using the Sierra Chart order routing service, since the symbols are different, data had to be downloaded again for those contracts and there may have been download failure for different reasons. In this case, just follow the instructions here to re-download the missing contracts: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Historical data issues are not specific to the Denali exchange data feed or the Sierra Chart historical data service. And we do acknowledge the problem today for about two minutes, involving SC order routing which all indications are was on the TT side in which we are doing a full investigation of, and making the appropriate improvements. Market data delivery was fine during that time. This thread is now locked. If you need further help, that is necessary, then start a new thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-27 23:57:17
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