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How to Post a Message for Support

[Locked] - IB not working

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[2020-04-09 16:52:45] #1 [Go To First Post]
User63632 - Posts: 43
As of this morning, data feed is connected to IB but charts are not updating, quote board is zeros. Other platforms I use have no problem. Have enabled record reatime data to true, disconnected and reconnected. Please advise,Thank you

[2020-04-09 18:20:24] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Try disabling the true real-time data option: Interactive Brokers Trading Service: Using Interactive Brokers True Real-Time Bar Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-09 19:04:16] #3 [Go To First Post]
User63632 - Posts: 43
Disabled true real-time data option.Rebooted and charts still not updating and quoteBoard symbols @ zero. Jigsaw platform working fine Please advise.

[2020-04-09 19:35:30] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Just tell us one of the symbols you are having problem with. Just one symbol. Just one symbol. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Also understand that we do not provide support for Interactive Brokers data and you really should be using one of the Sierra Chart Data Feeds: Real-Time Exchange Data Feeds Available From Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-09 19:36:24

[2020-04-09 19:56:31] #5 [Go To First Post]
User63632 - Posts: 43
ZN-202006-ECBOT

[2020-04-09 20:02:15] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
That symbol looks fine. We need to see the log according to the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-09 20:38:04] #7 [Go To First Post]
User63632 - Posts: 43
Software version: 2060 64-bit \| 2020-04-09 16:33:46.457 Usage end date: 2020-05-06 \| 2020-04-09 16:33:46.457 Enabled for: Advanced Features 2. \| 2020-04-09 16:33:46.457 Enabled for: Sierra Chart Historical Data Service. \| 2020-04-09 16:33:46.457 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-04-09 16:33:46.457 Allow Support for Sierra Chart Data Feeds is disabled. \| 2020-04-09 16:33:46.457 Current selected Data/Trading service: Interactive Brokers \| 2020-04-09 16:33:46.457 Custom symbol settings values: enabled \| 2020-04-09 16:33:46.457 Chart Update Interval: 1000 \| 2020-04-09 16:33:46.457 Intraday Data Storage Time Unit: 2 \| 2020-04-09 16:33:46.457 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-04-09 16:33:46.457 2020-04-09 16:33:46 Local computer time \| 2020-04-09 16:33:46.457 2020-04-09 20:33:46 Local computer time in UTC \| 2020-04-09 16:33:46.457 2020-04-09 16:33:46 Local computer time in SC Time Zone \| 2020-04-09 16:33:46.457 2020-04-09 18:59:18 Server time in UTC \| 2020-04-09 16:33:46.457 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-04-09 16:33:46.457 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2020-04-09 16:33:46.457 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2020-04-09 16:33:46.457 OS Version Number: 10.0 \| 2020-04-09 16:33:46.458 Locale Setting: C \| 2020-04-09 16:33:46.458 DLLs: JP_Collection.dll, JP_Collection_64.dll, Trade29CustomStudies.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll \| 2020-04-09 16:33:46.460 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2020-04-09 16:34:16.752 IB TWS socket (1) \| Creating socket. \| 2020-04-09 16:34:16.753 IB TWS socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-04-09 16:34:16.753 Interactive Brokers \| Sending API sign: API \| 2020-04-09 16:34:17.255 Interactive Brokers \| Sending client version: v100..136 +PACEAPI. Waiting for acceptance. \| 2020-04-09 16:34:17.255 Interactive Brokers \| TWS server version: 136 \| 2020-04-09 16:34:17.274 Interactive Brokers \| TWS time: 20200409 16:34:16 EST \| 2020-04-09 16:34:17.275 Interactive Brokers \| Connected. Sending Start API command. \| 2020-04-09 16:34:17.527 Interactive Brokers \| Waiting for account information. \| 2020-04-09 16:34:17.527 IB Account information received. \| 2020-04-09 16:34:17.535 Interactive Brokers \| Received 6 Trade Accounts from TWS. \| 2020-04-09 16:34:17.535 Interactive Brokers \| Connected to Demo or Simulated account. \| 2020-04-09 16:34:17.535 Interactive Brokers \| Connected to Financial Advisor account. \| 2020-04-09 16:34:17.535 Interactive Brokers \| Connected to data and trading server. \| 2020-04-09 16:34:17.535 Triggering next historical data download in queue. \| 2020-04-09 16:34:17.540 Triggering next historical data download in queue. \| 2020-04-09 16:34:17.540 Triggering next historical data download in queue. \| 2020-04-09 16:34:17.540 Triggering next historical data download in queue. \| 2020-04-09 16:34:17.540 Subscribing to symbol for symbol alert. TICK-NYSE \| 2020-04-09 16:34:17.540 SC DTC Data with Market Depth \| Starting real-time market data updates for: TICK-NYSE. ID: 1 Service code: statscalc \| 2020-04-09 16:34:17.540 SC DTC Data with Market Depth \| Connecting to the server ds3.sierracharts.com. Port 10048 \| 2020-04-09 16:34:17.540 SC DTC Data with Market Depth \| Requesting security definition data for: TICK-NYSE. ID: 1 \| 2020-04-09 16:34:17.540 Using SC exchange feed2. Symbol: ZN-######-ECBOT \| 2020-04-09 16:34:17.558 Interactive Brokers \| Starting real-time market data updates for: ZN-202006-ECBOT. ID: 2 \| 2020-04-09 16:34:17.558 Interactive Brokers \| Subscribing to Symbol: ZN, SecurityType: FUT, Expiration: 202006, Exchange: ECBOT, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-09 16:34:17.558 Interactive Brokers \| Requesting security definition data for: ZN-202006-ECBOT. ID: 2 \| 2020-04-09 16:34:17.558 Using SC exchange feed2. Symbol: ZN-######-ECBOT \| 2020-04-09 16:34:17.558 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ZN-202006-ECBOT \| 2020-04-09 16:34:17.558 Added historical Intraday data request for ZN-202006-ECBOT to the queue. \| 2020-04-09 16:34:17.558 Intraday data recording state for symbol ZN-202006-ECBOT is set to download 'Pending'. \| 2020-04-09 16:34:17.558 Triggering next historical data download in queue. \| 2020-04-09 16:34:17.558 Delaying start of download for ZN-202006-ECBOT \| 2020-04-09 16:34:17.561 DTC Client socket (2) \| Creating socket. \| 2020-04-09 16:34:17.572 DTC Client socket (2) \| Connecting to IP: 65.182.172.42. \| 2020-04-09 16:34:17.572 Next valid order ID: 1 \| 2020-04-09 16:34:17.572 Next valid order ID: 1 \| 2020-04-09 16:34:17.572 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. \| 2020-04-09 16:34:17.572 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. \| 2020-04-09 16:34:17.572 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. \| 2020-04-09 16:34:17.572 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. \| 2020-04-09 16:34:17.572 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2020-04-09 16:34:17.572 Next valid order ID: 1 \| 2020-04-09 16:34:17.572 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2020-04-09 16:34:17.572 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2020-04-09 16:34:17.572 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. \| 2020-04-09 16:34:17.573 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. \| 2020-04-09 16:34:17.573 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2020-04-09 16:34:17.573 Message from IB: Sec-def data farm connection is OK:secdefnj. IB Error Code: 2158. Request ID: -1. \| 2020-04-09 16:34:17.573 SC DTC Data with Market Depth \| Connected to server. \| 2020-04-09 16:34:17.657 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2020-04-09 16:34:17.657 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS \| 2020-04-09 16:34:17.657 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2020-04-09 16:34:17.757 SC DTC Data with Market Depth \| Sending logon request message. \| 2020-04-09 16:34:17.757 SC DTC Data with Market Depth \| Received logon response. \| 2020-04-09 16:34:17.855 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2020-04-09 16:34:17.855 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2020-04-09 16:34:17.855 SC DTC Data with Market Depth \| Successfully connected. \| 2020-04-09 16:34:17.855 SC DTC Data with Market Depth \| Trading is not supported. \| 2020-04-09 16:34:17.855 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: TICK-NYSE \| 2020-04-09 16:34:17.855 Using SC exchange feed2. Symbol: ZN-######-ECBOT \| 2020-04-09 16:34:17.893 Interactive Brokers \| Starting real-time market data updates for: ZN-202009-ecbot. ID: 3 \| 2020-04-09 16:34:17.893 Interactive Brokers \| Subscribing to Symbol: ZN, SecurityType: FUT, Expiration: 202009, Exchange: ecbot, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-09 16:34:17.893 Interactive Brokers \| Requesting security definition data for: ZN-202009-ecbot. ID: 3 \| 2020-04-09 16:34:17.893 Using SC exchange feed2. Symbol: ZB-######-ECBOT \| 2020-04-09 16:34:17.893 Interactive Brokers \| Starting real-time market data updates for: ZB-202006-ECBOT. ID: 4 \| 2020-04-09 16:34:17.894 Interactive Brokers \| Subscribing to Symbol: ZB, SecurityType: FUT, Expiration: 202006, Exchange: ECBOT, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-09 16:34:17.894 Interactive Brokers \| Requesting security definition data for: ZB-202006-ECBOT. ID: 4 \| 2020-04-09 16:34:17.894 Interactive Brokers \| Starting real-time market data updates for: NQZ9. ID: 5 \| 2020-04-09 16:34:17.894 Interactive Brokers \| Subscribing to Symbol: NQZ9, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-09 16:34:17.894 Interactive Brokers \| Requesting security definition data for: NQZ9. ID: 5 \| 2020-04-09 16:34:17.894 Using SC exchange feed2. Symbol: ES-######-GLOBEX \| 2020-04-09 16:34:17.895 Interactive Brokers \| Starting real-time market data updates for: ES-202009-GLOBEX. ID: 6 \| 2020-04-09 16:34:17.895 Interactive Brokers \| Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 202009, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-09 16:34:17.895 Interactive Brokers \| Requesting security definition data for: ES-202009-GLOBEX. ID: 6 \| 2020-04-09 16:34:17.895 Using SC exchange feed2. Symbol: ES-######-GLOBEX \| 2020-04-09 16:34:17.896 Interactive Brokers \| Starting real-time market data updates for: ES-202006-GLOBEX. ID: 7 \| 2020-04-09 16:34:17.896 Interactive Brokers \| Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 202006, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-09 16:34:17.896 Interactive Brokers \| Requesting security definition data for: ES-202006-GLOBEX. ID: 7 \| 2020-04-09 16:34:17.896 Using SC exchange feed2. Symbol: CL-######-NYMEX \| 2020-04-09 16:34:17.896 Interactive Brokers \| Starting real-time market data updates for: cl-202006-NYMEX. ID: 8 \| 2020-04-09 16:34:17.896 Interactive Brokers \| Subscribing to Symbol: cl, SecurityType: FUT, Expiration: 202006, Exchange: NYMEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-09 16:34:17.896 Interactive Brokers \| Requesting security definition data for: cl-202006-NYMEX. ID: 8 \| 2020-04-09 16:34:17.896 Using SC exchange feed2. Symbol: CL-######-NYMEX \| 2020-04-09 16:34:17.897 Interactive Brokers \| Starting real-time market data updates for: CL-202005-NYMEX. ID: 9 \| 2020-04-09 16:34:17.897 Interactive Brokers \| Subscribing to Symbol: CL, SecurityType: FUT, Expiration: 202005, Exchange: NYMEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-09 16:34:17.898 Interactive Brokers \| Requesting security definition data for: CL-202005-NYMEX. ID: 9 \| 2020-04-09 16:34:17.898 Using SC exchange feed2. Symbol: CL-######-NYMEX \| 2020-04-09 16:34:17.898 Interactive Brokers \| Starting real-time market data updates for: CL-202004-NYMEX. ID: 10 \| 2020-04-09 16:34:17.898 Interactive Brokers \| Subscribing to Symbol: CL, SecurityType: FUT, Expiration: 202004, Exchange: NYMEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2020-04-09 16:34:17.898 Interactive Brokers \| Requesting security definition data for: CL-202004-NYMEX. ID: 10 \| 2020-04-09 16:34:17.898 SC DTC Data with Market Depth \| Received security definition for symbol TICK-NYSE \| 2020-04-09 16:34:17.953 Using SC exchange feed2. Symbol: ES-######-GLOBEX \| 2020-04-09 16:34:17.996 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES-202006-GLOBEX \| 2020-04-09 16:34:17.996 Added historical Intraday data request for ES-202006-GLOBEX to the queue. \| 2020-04-09 16:34:17.996 Intraday data recording state for symbol ES-202006-GLOBEX is set to download 'Pending'. \| 2020-04-09 16:34:17.996 Triggering next historical data download in queue. \| 2020-04-09 16:34:17.997 Symbol Error - NQZ9 is unknown, unavailable, or improperly formatted. No security definition has been found for the request \| 2020-04-09 16:34:18.010 Symbol Error - NQZ9 is unknown, unavailable, or improperly formatted. No security definition has been found for the request \| 2020-04-09 16:34:18.115 Symbol Error - CL-202004-NYMEX is unknown, unavailable, or improperly formatted. No security definition has been found for the request \| 2020-04-09 16:34:18.115 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DF18* \| 2020-04-09 16:34:22.531 Interactive Brokers \| Received Trade Positions download end message for account DF18* \| 2020-04-09 16:34:22.675 Interactive Brokers \| Stopping automatic Trade Position updates for account: DF18* \| 2020-04-09 16:34:22.675 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU18* \| 2020-04-09 16:34:22.675 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2020-04-09 16:34:22.676 Interactive Brokers \| Received Trade Positions download end message for account DU18* \| 2020-04-09 16:34:22.903 Interactive Brokers \| Stopping automatic Trade Position updates for account: DU18* \| 2020-04-09 16:34:22.903 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU18* \| 2020-04-09 16:34:22.903 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2020-04-09 16:34:22.904 Message from IB: No market data during competing live session. IB Error Code: 10197. Request ID: 7. Symbol: ES-202006-GLOBEX. \| 2020-04-09 16:34:23.137 Interactive Brokers \| Received Trade Positions download end message for account DU18* \| 2020-04-09 16:34:23.142 Interactive Brokers \| Stopping automatic Trade Position updates for account: DU18* \| 2020-04-09 16:34:23.142 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU18* \| 2020-04-09 16:34:23.142 Message from IB: No market data during competing live session. IB Error Code: 10197. Request ID: 2. Symbol: ZN-202006-ECBOT. \| 2020-04-09 16:34:23.142 Message from IB: No market data during competing live session. IB Error Code: 10197. Request ID: 9. Symbol: CL-202005-NYMEX. \| 2020-04-09 16:34:23.145 Message from IB: No market data during competing live session. IB Error Code: 10197. Request ID: 6. Symbol: ES-202009-GLOBEX. \| 2020-04-09 16:34:23.146 Message from IB: No market data during competing live session. IB Error Code: 10197. Request ID: 3. Symbol: ZN-202009-ecbot. \| 2020-04-09 16:34:23.149 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2020-04-09 16:34:23.149 Message from IB: No market data during competing live session. IB Error Code: 10197. Request ID: 8. Symbol: cl-202006-NYMEX. \| 2020-04-09 16:34:23.152 Message from IB: No market data during competing live session. IB Error Code: 10197. Request ID: 4. Symbol: ZB-202006-ECBOT. \| 2020-04-09 16:34:23.153 Interactive Brokers \| Received Trade Positions download end message for account DU18* \| 2020-04-09 16:34:23.381 Interactive Brokers \| Stopping automatic Trade Position updates for account: DU18* \| 2020-04-09 16:34:23.381 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU18* \| 2020-04-09 16:34:23.381 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2020-04-09 16:34:23.382 Interactive Brokers \| Received Trade Positions download end message for account DU18* \| 2020-04-09 16:34:23.627 Interactive Brokers \| Stopping automatic Trade Position updates for account: DU18* \| 2020-04-09 16:34:23.627 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU18* \| 2020-04-09 16:34:23.627 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2020-04-09 16:34:23.628 Interactive Brokers \| Received Trade Positions download end message for account DU18* \| 2020-04-09 16:34:23.866 Interactive Brokers \| Stopping automatic Trade Position updates for account: DU18* \| 2020-04-09 16:34:23.867 Interactive Brokers \| Begin Trade Positions processing. \| 2020-04-09 16:34:23.867 Interactive Brokers \| Received Trade Positions for all accounts. Performing final processing. \| 2020-04-09 16:34:23.867 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2020-04-09 16:34:23.867 HD Request # 7 \| Downloading Intraday chart data for ZN-202006-ECBOT to the file ZN-202006-ECBOT.scid. Service: cbot \| 2020-04-09 16:34:33.975 HD Request # 7 \| Download start date-time: 2020-04-09 14:51:20.000 \| 2020-04-09 16:34:33.976 HD Request # 7 \| Using server: ds23.sierracharts.com port 10149 \| 2020-04-09 16:34:33.976 Socket (3) \| Creating socket. \| 2020-04-09 16:34:33.977 Socket (3) \| Connecting to IP: 216.1.90.130. \| 2020-04-09 16:34:33.977 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2020-04-09 16:34:34.168 HD Request # 7 \| Sending historical data logon request message. \| 2020-04-09 16:34:34.168 HD Request # 7 \| Requesting Intraday data. Start date-time: 2020-04-09 14:51:20. Record interval: 2. Symbol: ZNM20 \| 2020-04-09 16:34:34.743 HD Request # 7 \| Decompressing data. \| 2020-04-09 16:34:34.817 HD Request # 7 \| Receiving Intraday data for ZN-202006-ECBOT starting at 2020-04-09 14:51:20 \| 2020-04-09 16:34:34.950 Socket (3) \| CloseSocket call. \| 2020-04-09 16:34:34.951 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-04-09 16:34:34.951 Historical data download thread signaled to stop. \| 2020-04-09 16:34:34.959 HD Request # 7 \| Timestamp of first Intraday data file record written: 2020-04-09 14:51:20 \| 2020-04-09 16:34:34.960 HD Request # 7 \| Received 674 records from 2020-04-09 14:51:20.000 to 2020-04-09 16:23:23.000 (92.1 minutes) and wrote 674 records for ZN-202006-ECBOT \| 2020-04-09 16:34:34.960 HD Request # 7 \| Completion time: 0s \| 2020-04-09 16:34:34.961 HD Request # 7 \| Intraday data download complete for ZN-202006-ECBOT. Unique request ID: 7 \| 2020-04-09 16:34:34.961 Removing historical data download ID 7. \| 2020-04-09 16:34:34.961 Real-time Intraday chart data file updates started for ZN-202006-ECBOT \| 2020-04-09 16:34:34.961 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\ZN-202006-ECBOT.scid \| 2020-04-09 16:34:34.961 Intraday chart data file opened for ZN-202006-ECBOT \| 2020-04-09 16:34:34.961 HD Request # 7 \| Enabling Intraday chart updating for symbol. \| 2020-04-09 16:34:34.961 Using SC exchange feed2. Symbol: ZN-######-ECBOT \| 2020-04-09 16:34:34.961 Interactive Brokers \| Using primary service for historical data for ZN-202006-ECBOT \| 2020-04-09 16:34:34.961 Added historical Intraday data request for ZN-202006-ECBOT to the queue. \| 2020-04-09 16:34:34.961 Intraday data recording state for symbol ZN-202006-ECBOT is set to download 'Pending'. \| 2020-04-09 16:34:34.961 Triggering next historical data download in queue. \| 2020-04-09 16:34:34.961 Triggering next historical data download in queue. \| 2020-04-09 16:34:34.961 HD Request # 8 \| Downloading Intraday chart data for ZN-202006-ECBOT to the file ZN-202006-ECBOT.scid. Service: interactive_brokers.trading \| 2020-04-09 16:34:34.961 HD Request # 8 \| Download start date-time: 2020-04-09 16:23:23.000 \| 2020-04-09 16:34:34.961 HD Request # 8 \| Requesting a total of 0 days and 5471 seconds. \| 2020-04-09 16:34:34.961 HD Request # 8 \| IB Backfill - Seconds requested: 5471. Seconds Remaining: 0. \| 2020-04-09 16:34:34.961 HD Request # 8 \| Requesting 5471 Seconds of data at 30 secs with ending date-time at 2020-04-09 17:44:34 for ZN-202006-ECBOT. PriceType: TRADES \| 2020-04-09 16:34:34.961 HD Request # 9 \| Downloading Intraday chart data for ES-202006-GLOBEX to the file ES-202006-GLOBEX.scid. Service: cme \| 2020-04-09 16:34:34.961 HD Request # 9 \| Download start date-time: 2020-04-09 14:51:24.000 \| 2020-04-09 16:34:34.962 HD Request # 9 \| Using server: ds21.sierracharts.com port 10150 \| 2020-04-09 16:34:34.962 Socket (4) \| Creating socket. \| 2020-04-09 16:34:34.963 Socket (4) \| Connecting to IP: 216.1.90.129. \| 2020-04-09 16:34:34.963 Socket (3) \| Socket gracefully closed by remote side. \| 2020-04-09 16:34:35.027 Socket (3) \| Closed. \| 2020-04-09 16:34:35.027 HD Request # 9 \| Setting DTC encoding to Binary VLS \| 2020-04-09 16:34:35.106 HD Request # 9 \| Sending historical data logon request message. \| 2020-04-09 16:34:35.106 HD Request # 8 \| Message from IB: Historical Market Data Service error message:Trading TWS session is connected from a different IP address. IB Error Code: 162. Request ID: 200002. \| 2020-04-09 16:34:35.167 HD Request # 8 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ZN-202006-ECBOT \| 2020-04-09 16:34:35.167 HD Request # 8 \| Completion time: 1s \| 2020-04-09 16:34:35.167 HD Request # 8 \| Intraday data download complete for ZN-202006-ECBOT. Unique request ID: 9 \| 2020-04-09 16:34:35.167 Removing historical data download ID 9. \| 2020-04-09 16:34:35.167 Real-time Intraday chart data file updates started for ZN-202006-ECBOT \| 2020-04-09 16:34:35.167 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\ZN-202006-ECBOT.scid \| 2020-04-09 16:34:35.168 Intraday chart data file opened for ZN-202006-ECBOT \| 2020-04-09 16:34:35.168 HD Request # 8 \| Enabling Intraday chart updating for symbol. \| 2020-04-09 16:34:35.168 Triggering next historical data download in queue. \| 2020-04-09 16:34:35.168 Chart #21 has tagged chart #23 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.525 Chart #4 has tagged chart #10 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.552 Chart #4 has tagged chart #19 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.552 Chart #4 has tagged chart #2 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.552 Chart #4 has tagged chart #25 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.552 Chart #4 has tagged chart #28 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.552 Chart #4 has tagged chart #6 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.552 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.552 Chart #7 has tagged chart #5 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.559 Chart #7 has tagged chart #9 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.559 HD Request # 9 \| Requesting Intraday data. Start date-time: 2020-04-09 14:51:24. Record interval: 2. Symbol: ESM20 \| 2020-04-09 16:34:35.619 ZN-202006-ECBOT [CBV] 30 Min #28 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.619 HD Request # 9 \| Decompressing data. \| 2020-04-09 16:34:35.729 ZN-202006-ECBOT [CBV] 3000 Volume #9 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:35.789 HD Request # 9 \| Receiving Intraday data for ES-202006-GLOBEX starting at 2020-04-09 14:51:24 \| 2020-04-09 16:34:36.002 Socket (4) \| CloseSocket call. \| 2020-04-09 16:34:36.004 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2020-04-09 16:34:36.004 Socket (4) \| Socket gracefully closed by remote side. \| 2020-04-09 16:34:36.080 Socket (4) \| Closed. \| 2020-04-09 16:34:36.080 Chart #9 has tagged chart #14 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.151 Chart #9 has tagged chart #22 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.151 Chart #9 has tagged chart #5 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.151 Chart #9 has tagged chart #7 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.151 Historical data download thread signaled to stop. \| 2020-04-09 16:34:36.160 HD Request # 9 \| Timestamp of first Intraday data file record written: 2020-04-09 14:51:24 \| 2020-04-09 16:34:36.160 HD Request # 9 \| Received 2500 records from 2020-04-09 14:51:24.000 to 2020-04-09 16:14:58.000 (83.6 minutes) and wrote 2500 records for ES-202006-GLOBEX \| 2020-04-09 16:34:36.160 HD Request # 9 \| Completion time: 2s \| 2020-04-09 16:34:36.162 HD Request # 9 \| Intraday data download complete for ES-202006-GLOBEX. Unique request ID: 8 \| 2020-04-09 16:34:36.162 Removing historical data download ID 8. \| 2020-04-09 16:34:36.162 Real-time Intraday chart data file updates started for ES-202006-GLOBEX \| 2020-04-09 16:34:36.162 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\ES-202006-GLOBEX.scid \| 2020-04-09 16:34:36.162 Intraday chart data file opened for ES-202006-GLOBEX \| 2020-04-09 16:34:36.162 HD Request # 9 \| Enabling Intraday chart updating for symbol. \| 2020-04-09 16:34:36.162 Using SC exchange feed2. Symbol: ES-######-GLOBEX \| 2020-04-09 16:34:36.162 Interactive Brokers \| Using primary service for historical data for ES-202006-GLOBEX \| 2020-04-09 16:34:36.162 Added historical Intraday data request for ES-202006-GLOBEX to the queue. \| 2020-04-09 16:34:36.162 Intraday data recording state for symbol ES-202006-GLOBEX is set to download 'Pending'. \| 2020-04-09 16:34:36.162 Triggering next historical data download in queue. \| 2020-04-09 16:34:36.162 Triggering next historical data download in queue. \| 2020-04-09 16:34:36.162 HD Request # 10 \| Downloading Intraday chart data for ES-202006-GLOBEX to the file ES-202006-GLOBEX.scid. Service: interactive_brokers.trading \| 2020-04-09 16:34:36.163 HD Request # 10 \| Download start date-time: 2020-04-09 16:14:58.000 \| 2020-04-09 16:34:36.163 HD Request # 10 \| Requesting a total of 0 days and 5978 seconds. \| 2020-04-09 16:34:36.163 HD Request # 10 \| IB Backfill - Seconds requested: 5978. Seconds Remaining: 0. \| 2020-04-09 16:34:36.163 HD Request # 10 \| Requesting 5978 Seconds of data at 30 secs with ending date-time at 2020-04-09 17:44:36 for ES-202006-GLOBEX. PriceType: TRADES \| 2020-04-09 16:34:36.163 Chart #3 has tagged chart #2 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.174 Chart #3 has tagged chart #25 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.174 Chart #3 has tagged chart #9 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.174 ZN-202006-ECBOT [CBV] 5000 Volume #25 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.184 ZN-202006-ECBOT [CBV] #14 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.359 HD Request # 10 \| Message from IB: Historical Market Data Service error message:Trading TWS session is connected from a different IP address. IB Error Code: 162. Request ID: 200003. \| 2020-04-09 16:34:36.613 HD Request # 10 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ES-202006-GLOBEX \| 2020-04-09 16:34:36.613 HD Request # 10 \| Completion time: 0s \| 2020-04-09 16:34:36.613 HD Request # 10 \| Intraday data download complete for ES-202006-GLOBEX. Unique request ID: 10 \| 2020-04-09 16:34:36.613 Removing historical data download ID 10. \| 2020-04-09 16:34:36.613 Real-time Intraday chart data file updates started for ES-202006-GLOBEX \| 2020-04-09 16:34:36.613 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\ES-202006-GLOBEX.scid \| 2020-04-09 16:34:36.613 Intraday chart data file opened for ES-202006-GLOBEX \| 2020-04-09 16:34:36.613 HD Request # 10 \| Enabling Intraday chart updating for symbol. \| 2020-04-09 16:34:36.613 Triggering next historical data download in queue. \| 2020-04-09 16:34:36.613 ZN-202006-ECBOT [CBV] 5 Min #10 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.621 ZN-202006-ECBOT [CBV] 5 Min #19 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.642 ZN-202006-ECBOT [CBV] #5 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.718 ZN-202006-ECBOT [CBV] 1 Min #2 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:36.844 ZN-202006-ECBOT [CBV] 5 Min #23 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.103 ZN-202006-ECBOT [CBV] 15 Min #6 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.153 ZN-202006-ECBOT [CBV] #22 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.227 ZN-202006-ECBOT [CBV] 3000 Volume #9 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.487 Chart #9 has tagged chart #14 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.813 Chart #9 has tagged chart #22 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.813 Chart #9 has tagged chart #5 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.813 ZN-202006-ECBOT [CBV] #14 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.847 ZN-202006-ECBOT [CBV] #5 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.945 ZN-202006-ECBOT [CB] #7 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:37.991 Chart #7 has tagged chart #5 for full recalculation. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:38.235 Circular chart reference detected. Charts: 9, 7. Chartbook: Bonds_JB_v1.Cht. \| 2020-04-09 16:34:38.235 ZN-202006-ECBOT [CBV] #22 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:38.253 ZN-202006-ECBOT [CBV] #5 \| Performing a full recalculation because it has been tagged. Chartbook: Bonds_JB_v1.Cht \| 2020-04-09 16:34:38.389

[2020-04-10 07:48:22] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You give the impression there is some problem on the Sierra Chart side and claim other programs do not have a problem. This is not a correct representation at all. The issue is quite clear: Message from IB: No market data during competing live session. IB Error Code: 10197. Request ID: 2. Symbol: ZN-202006-ECBOT. \| 2020-04-09 16:34:23.142 HD Request # 8 \| Message from IB: Historical Market Data Service error message:Trading TWS session is connected from a different IP address. IB Error Code: 162. Request ID: 200002. \| 2020-04-09 16:34:35.167 Contact Interactive Brokers. Other platforms I use have no problem. Why did you say this? This is point-blank untrue! It could not have been receiving data from TWS based upon the error conditions given above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-10 11:11:10

[2020-04-10 13:37:06] #9 [Go To First Post]
User63632 - Posts: 43
That is a nasty unnecessary response. Why would you imply I am a liar.The other platforms DOM matched TWS and SC charts were stuck and Quoteboard symbols were zeros.It is that simple. So I was unable to use SC which I have used for over 5 years.I will contact IB on Monday if problem persists. You need to get your head cleared or be restricted from customer contact.

[2020-04-10 21:06:31] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you do not like our answers, then do not post here. It is that simple. Or at least do not bring Interactive Brokers issues to us, and then raise the point that other programs are not having a problem. We will have no mercy whatsoever, with such claims. And we make no apologies. This thread is now locked. You need to be appreciative of the help we provide. And you would only want engineering help on this board. Not someone, who is going to be giving answers that do not make any sense or are not helpful. So your statements are completely nonsensical. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-11 02:33:59

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