Support Board
Date/Time: Tue, 04 Nov 2025 00:50:15 +0000
live account isnt working
View Count: 617
| [2020-04-08 16:20:17] |
| Grateful55 - Posts: 32 |
|
ive paid all fees and money was added to my account but its not working im not able to trade
|
| [2020-04-08 18:07:48] |
| |
|
First thing we want you to do is to use the Edit >> Translate Symbols the Current Service command: Edit Menu: Edit >> Translate Symbols To Current Service And then if you still have a problem, we need you to follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-08 18:08:49
|
To post a message in this thread, you need to log in with your Sierra Chart account: