Support Board
Date/Time: Tue, 04 Nov 2025 07:20:01 +0000
Post From: live account isnt working
| [2020-04-08 18:07:48] |
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First thing we want you to do is to use the Edit >> Translate Symbols the Current Service command: Edit Menu: Edit >> Translate Symbols To Current Service And then if you still have a problem, we need you to follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-08 18:08:49
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