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Date/Time: Thu, 28 Mar 2024 20:47:09 +0000



unable to recieve live premium

View Count: 697

[2020-03-24 16:24:52]
User646180 - Posts: 10
With my new account, I am unable to receive live premium ES-INX
I have subscribed to S&P indices

There is no choice you had before (Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts ) showing up on your subscription page

What do I need to do to receive this ES-INX live data

Thanks
[2020-03-24 17:25:54]
John - SC Support - Posts: 30444
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for $INX.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-03-24 17:31:38]
User646180 - Posts: 10
Software version: 2028 64-bit | 2020-03-24 13:28:45.844
Usage end date: 2020-09-20 | 2020-03-24 13:28:45.844
Enabled for: Advanced Features 2. | 2020-03-24 13:28:45.844
Enabled for: Sierra Chart Historical Data Service. | 2020-03-24 13:28:45.844
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-03-24 13:28:45.844
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-24 13:28:45.844
Enabled for exchange: INDEXES_DATA_BARCHART | 2020-03-24 13:28:45.844
Enabled for exchange: S&P Indices | 2020-03-24 13:28:45.844
Received 1 data feed usernames. | 2020-03-24 13:28:45.844
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-24 13:28:45.844
Current selected Data/Trading service: SC Data - All Services | 2020-03-24 13:28:45.844
Custom symbol settings values: enabled | 2020-03-24 13:28:45.844
Chart Update Interval: 500 | 2020-03-24 13:28:45.844
Intraday Data Storage Time Unit: 1 | 2020-03-24 13:28:45.844
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-24 13:28:45.844
2020-03-24 13:28:45 Local computer time | 2020-03-24 13:28:45.844
2020-03-24 17:28:45 Local computer time in UTC | 2020-03-24 13:28:45.844
2020-03-24 13:28:45 Local computer time in SC Time Zone | 2020-03-24 13:28:45.844
2020-03-24 13:11:20 Server time in UTC | 2020-03-24 13:28:45.844
Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-03-24 13:28:45.844
Program path: F:\SierraChart_IB\ | 2020-03-24 13:28:45.844
Data Files path: F:\SierraChart_IB\Data\ | 2020-03-24 13:28:45.844
OS Version Number: 10.0 | 2020-03-24 13:28:45.844
Locale Setting: C | 2020-03-24 13:28:45.844
DLLs: jcdevV2.dll, Q4Code.dll, Quads.dll, unc.dll, UncBlocks.dll, UncHiLowV.dll, UncHiLowV4.dll, UncHiLowV_64.dll, UncMaster.dll, UncMasterVer2.dll, UncNumbarNextOpen.dll, UncOpenTopBottom.dll, UncOpenTopBottom_64.dll, UncPocDistanceTracker_64.dll, UncQuads.dll, UncQuadsVer2.dll, UncQuadsVer3.dll, UncQuads_64.dll, UncRangeNextOpen_64.dll, UncRatio.dll, UncRatioVer2.dll, UncTargets.dll, unctick.dll, unctick_64.dll, UncTracker.dll, UncTrackHoleV2_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-24 13:28:45.845

Exchange match found. Symbol: $INX. Exchange: sp.index. Feed1 | 2020-03-24 13:29:37.909
$INX 1 Min #2 | Reloading chart. | 2020-03-24 13:29:37.910
Chart #2 has tagged chart #4 for full recalculation. Chartbook: 1sierra chart.Cht | 2020-03-24 13:29:37.989
ESM20 [CBV][M] 10 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: 1sierra chart.Cht | 2020-03-24 13:29:38.447
File >> Disconnect selected. | 2020-03-24 13:30:09.003
DTC Client socket (1) | CloseSocket call. | 2020-03-24 13:30:09.023
SC Data - All Services | Disconnected from the server. | 2020-03-24 13:30:09.023
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-24 13:30:09.023
DTC Client socket (3) | CloseSocket call. | 2020-03-24 13:30:09.023
SC DTC Data with Market Depth | Disconnected from the server. | 2020-03-24 13:30:09.023
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2020-03-24 13:30:09.024
DTC Client socket (2) | CloseSocket call. | 2020-03-24 13:30:09.024
SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-03-24 13:30:09.024
SC Data - All Services | Disconnected. | 2020-03-24 13:30:09.024
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-03-24 13:30:09.024
DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-03-24 13:30:09.043
DTC Client socket (1) | Closed. | 2020-03-24 13:30:09.043
DTC Client socket (3) | Socket gracefully closed by remote side. | 2020-03-24 13:30:09.060
DTC Client socket (3) | Closed. | 2020-03-24 13:30:09.060
DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-03-24 13:30:09.110
DTC Client socket (2) | Closed. | 2020-03-24 13:30:09.110

SC Data - All Services | Connected to data server. | 2020-03-24 13:30:16.116
Triggering next historical data download in queue. | 2020-03-24 13:30:16.117
Triggering next historical data download in queue. | 2020-03-24 13:30:16.117
Triggering next historical data download in queue. | 2020-03-24 13:30:16.117
Triggering next historical data download in queue. | 2020-03-24 13:30:16.117
SC Data - All Services | Starting real-time market data updates for: ESM20-$INX. ID: 1 Service code: cme|sp.index | 2020-03-24 13:30:16.118
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM20-$INX | 2020-03-24 13:30:16.118
SC Data - All Services | Requesting security definition data for: ESM20-$INX. ID: 1 | 2020-03-24 13:30:16.118
Added historical Intraday data request for ESM20-$INX to the queue. | 2020-03-24 13:30:16.118
Intraday data recording state for symbol ESM20-$INX is set to download 'Pending'. | 2020-03-24 13:30:16.118
ESM20 [CBV][M] 5 Min #12 | Started historical data download for additional symbol ESM20-$INX. Download ID: 25 | 2020-03-24 13:30:16.118
Exchange match found. Symbol: $INX. Exchange: sp.index. Feed1 | 2020-03-24 13:30:16.118
Mapping $INX to $INX. Service code: sp.index | 2020-03-24 13:30:16.118
SC Data - All Services | Starting real-time market data updates for: $INX ($INX). ID: 2 Service code: sp.index | 2020-03-24 13:30:16.118
SC Data - All Services | Using username 0 | 2020-03-24 13:30:16.118
SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2020-03-24 13:30:16.118
SC Data - All Services | Requesting security definition data for: $INX ($INX). ID: 2 | 2020-03-24 13:30:16.118
Exchange match found. Symbol: $INX. Exchange: sp.index. Feed1 | 2020-03-24 13:30:16.118
Added historical Intraday data request for $INX to the queue. | 2020-03-24 13:30:16.118
Intraday data recording state for symbol $INX is set to download 'Pending'. | 2020-03-24 13:30:16.118
ESM20 [CBV][M] 10 Sec #4 | Started historical data download for additional symbol $INX. Download ID: 26 | 2020-03-24 13:30:16.118
Delaying start of download for ESM20-$INX | 2020-03-24 13:30:16.129
DTC Client socket (1) | Creating socket. | 2020-03-24 13:30:16.209
DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2020-03-24 13:30:16.209
SC Data - All Services | Connected to server. | 2020-03-24 13:30:16.231
SC Data - All Services | Starting socket receive thread. | 2020-03-24 13:30:16.231
SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-03-24 13:30:16.231
Using SC exchange feed2. Symbol: ES?## | 2020-03-24 13:30:16.274
Mapping ESM20 to ESM20. Service code: cme | 2020-03-24 13:30:16.274
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESM20 (ESM20). ID: 3 Service code: cme | 2020-03-24 13:30:16.274
SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-03-24 13:30:16.274
SC DTC Delayed Exchange Data | Requesting security definition data for: ESM20 (ESM20). ID: 3 | 2020-03-24 13:30:16.274
Using SC exchange feed2. Symbol: ES?## | 2020-03-24 13:30:16.274
Added historical Intraday data request for ESM20 to the queue. | 2020-03-24 13:30:16.274
Intraday data recording state for symbol ESM20 is set to download 'Pending'. | 2020-03-24 13:30:16.274
Triggering next historical data download in queue. | 2020-03-24 13:30:16.274
DTC Client socket (2) | Creating socket. | 2020-03-24 13:30:16.275
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-03-24 13:30:16.275
SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-03-24 13:30:16.307
SC Data - All Services | Sending logon request message. | 2020-03-24 13:30:16.307
SC DTC Delayed Exchange Data | Connected to server. | 2020-03-24 13:30:16.307
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-03-24 13:30:16.307
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-03-24 13:30:16.308
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-03-24 13:30:16.366
SC DTC Delayed Exchange Data | Sending logon request message. | 2020-03-24 13:30:16.366
SC Data - All Services | Received logon response. | 2020-03-24 13:30:16.427
SC Data - All Services | Server Name: SC Realtime Server. | 2020-03-24 13:30:16.427
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-03-24 13:30:16.427
SC Data - All Services | Successfully connected. | 2020-03-24 13:30:16.427
SC Data - All Services | Trading is not supported. | 2020-03-24 13:30:16.427
SC Data - All Services | Restarting real-time data updates for symbol: $INX -> $INX | 2020-03-24 13:30:16.427
SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 4 Service code: statscalc | 2020-03-24 13:30:16.459
SC DTC Data with Market Depth | Connecting to the server ds3.sierracharts.com. Port 443 | 2020-03-24 13:30:16.460
SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 4 | 2020-03-24 13:30:16.460
Added historical Intraday data request for TICK-NYSE to the queue. | 2020-03-24 13:30:16.460
Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2020-03-24 13:30:16.460
Triggering next historical data download in queue. | 2020-03-24 13:30:16.460
DTC Client socket (3) | Creating socket. | 2020-03-24 13:30:16.460
DTC Client socket (3) | Connecting to IP: 65.182.172.42. | 2020-03-24 13:30:16.460
SC Data - All Services | Received security definition for symbol $INX | 2020-03-24 13:30:16.463
Requesting market depth updates for: ESM20 if supported. | 2020-03-24 13:30:16.470
Separate subscription for market depth updates not supported. ESM20 | 2020-03-24 13:30:16.470
SC DTC Data with Market Depth | Connected to server. | 2020-03-24 13:30:16.496
SC DTC Data with Market Depth | Starting socket receive thread. | 2020-03-24 13:30:16.496
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2020-03-24 13:30:16.496
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2020-03-24 13:30:16.526
SC DTC Data with Market Depth | Sending logon request message. | 2020-03-24 13:30:16.526
Using SC exchange feed2. Symbol: ES~.FUT_SPREAD.CME | 2020-03-24 13:30:16.562
Mapping ESM20-ESU20.FUT_SPREAD.CME to ESM20-ESU20.FUT_SPREAD.CME. Service code: cme | 2020-03-24 13:30:16.562
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESM20-ESU20.FUT_SPREAD.CME (ESM20-ESU20.FUT_SPREAD.CME). ID: 5 Service code: cme | 2020-03-24 13:30:16.562
SC DTC Delayed Exchange Data | Requesting security definition data for: ESM20-ESU20.FUT_SPREAD.CME (ESM20-ESU20.FUT_SPREAD.CME). ID: 5 | 2020-03-24 13:30:16.562
Using SC exchange feed2. Symbol: ES~.FUT_SPREAD.CME | 2020-03-24 13:30:16.562
Added historical Intraday data request for ESM20-ESU20.FUT_SPREAD.CME to the queue. | 2020-03-24 13:30:16.562
Intraday data recording state for symbol ESM20-ESU20.FUT_SPREAD.CME is set to download 'Pending'. | 2020-03-24 13:30:16.562
Triggering next historical data download in queue. | 2020-03-24 13:30:16.562
SC DTC Data with Market Depth | Received logon response. | 2020-03-24 13:30:16.665
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2020-03-24 13:30:16.665
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2020-03-24 13:30:16.665
SC DTC Data with Market Depth | Successfully connected. | 2020-03-24 13:30:16.665
SC DTC Data with Market Depth | Trading is not supported. | 2020-03-24 13:30:16.665
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2020-03-24 13:30:16.666
SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2020-03-24 13:30:16.712
SC DTC Delayed Exchange Data | Received logon response. | 2020-03-24 13:30:16.850
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-03-24 13:30:16.850
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-03-24 13:30:16.850
SC DTC Delayed Exchange Data | Successfully connected. | 2020-03-24 13:30:16.850
SC DTC Delayed Exchange Data | Trading is not supported. | 2020-03-24 13:30:16.850
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESM20 -> ESM20 | 2020-03-24 13:30:16.850
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESM20-ESU20.FUT_SPREAD.CME -> ESM20-ESU20.FUT_SPREAD.CME | 2020-03-24 13:30:16.850
SC DTC Delayed Exchange Data | Clearing market depth for ESM20. | 2020-03-24 13:30:16.937
Opened cached Depth file: F:\SierraChart_IB\Data\MarketDepthData\ESM20.2020-03-24.depth | 2020-03-24 13:30:16.937
SC DTC Delayed Exchange Data | Received security definition for symbol ESM20 | 2020-03-24 13:30:16.937
SC DTC Delayed Exchange Data | Received security definition for symbol ESM20-ESU20.FUT_SPREAD.CME | 2020-03-24 13:30:16.937
HD Request # 25 | Downloading Intraday chart data for ESM20-$INX to the file ESM20-$INX.scid. Service: cme|sp.index | 2020-03-24 13:30:21.398
HD Request # 25 | Download start date-time: 2020-03-24 13:12:12.000 | 2020-03-24 13:30:21.398
HD Request # 25 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-03-24 13:30:21.398
Socket (4) | Creating socket. | 2020-03-24 13:30:21.399
Socket (4) | Connecting to IP: 8.18.161.133. | 2020-03-24 13:30:21.399
HD Request # 25 | Setting DTC encoding to Binary VLS | 2020-03-24 13:30:21.459
HD Request # 25 | Sending historical data logon request message. | 2020-03-24 13:30:21.459
HD Request # 25 | Requesting Intraday data. Start date-time: 2020-03-24 13:12:12. Record interval: 1. Symbol: ESM20-$INX | 2020-03-24 13:30:21.484
HD Request # 25 | Decompressing data. | 2020-03-24 13:30:21.516
HD Request # 25 | Receiving Intraday data for ESM20-$INX starting at 2020-03-24 13:12:12 | 2020-03-24 13:30:21.519
HD Request # 25 | Timestamp of first Intraday data file record written: 2020-03-24 13:12:12 | 2020-03-24 13:30:21.519
Socket (4) | CloseSocket call. | 2020-03-24 13:30:21.519
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-03-24 13:30:21.519
Historical data download thread signaled to stop. | 2020-03-24 13:30:21.519
HD Request # 25 | Received 192 records from 2020-03-24 13:12:12.000 to 2020-03-24 13:15:23.000 (3.2 minutes) and wrote 192 records for ESM20-$INX | 2020-03-24 13:30:21.520
HD Request # 25 | Completion time: 0s | 2020-03-24 13:30:21.522
HD Request # 25 | Intraday data download complete for ESM20-$INX. Unique request ID: 25 | 2020-03-24 13:30:21.522
Removing historical data download ID 25. | 2020-03-24 13:30:21.522
Real-time Intraday chart data file updates started for ESM20-$INX | 2020-03-24 13:30:21.522
Opened cached Intraday file: F:\SierraChart_IB\Data\ESM20-$INX.scid | 2020-03-24 13:30:21.523
Intraday chart data file opened for ESM20-$INX | 2020-03-24 13:30:21.523
ESM20 [CBV][M] 5 Min #12 | Historical data download for additional symbol ESM20-$INX with ID 25 has completed. | 2020-03-24 13:30:21.523

Triggering next historical data download in queue. | 2020-03-24 13:30:21.523
HD Request # 26 | Downloading Intraday chart data for $INX to the file $INX.scid. Service: sp.index | 2020-03-24 13:30:21.523
HD Request # 26 | Download start date-time: 2020-03-24 13:30:10.000 | 2020-03-24 13:30:21.523
HD Request # 26 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-03-24 13:30:21.523
Socket (4) | Socket gracefully closed by remote side. | 2020-03-24 13:30:21.535
Socket (4) | Closed. | 2020-03-24 13:30:21.535
Socket (5) | Creating socket. | 2020-03-24 13:30:21.555
Socket (5) | Connecting to IP: 8.18.161.135. | 2020-03-24 13:30:21.555
HD Request # 26 | Setting DTC encoding to Binary VLS | 2020-03-24 13:30:21.608
HD Request # 26 | Sending historical data logon request message. | 2020-03-24 13:30:21.608
HD Request # 26 | Requesting Intraday data. Start date-time: 2020-03-24 13:30:10. Record interval: 1. Symbol: $INX | 2020-03-24 13:30:21.647
HD Request # 26 | Decompressing data. | 2020-03-24 13:30:21.667
HD Request # 26 | Receiving Intraday data for $INX starting at 2020-03-24 13:30:10 | 2020-03-24 13:30:21.667
HD Request # 26 | Timestamp of first Intraday data file record written: 2020-03-24 13:30:10 | 2020-03-24 13:30:21.667
Socket (5) | CloseSocket call. | 2020-03-24 13:30:21.667
Socket (5) | Shutdown started. Waiting for graceful close. | 2020-03-24 13:30:21.667
Historical data download thread signaled to stop. | 2020-03-24 13:30:21.674
HD Request # 26 | Received 13 records from 2020-03-24 13:30:10.000 to 2020-03-24 13:30:22.000 (12.0 seconds) and wrote 13 records for $INX | 2020-03-24 13:30:21.674
Added 1 Time and Sales records to Intraday data file for $INX after download. | 2020-03-24 13:30:21.677
HD Request # 26 | Completion time: 0s | 2020-03-24 13:30:21.679
HD Request # 26 | Intraday data download complete for $INX. Unique request ID: 26 | 2020-03-24 13:30:21.679
Removing historical data download ID 26. | 2020-03-24 13:30:21.679
Real-time Intraday chart data file updates started for $INX | 2020-03-24 13:30:21.679
Opened cached Intraday file: F:\SierraChart_IB\Data\$INX.scid | 2020-03-24 13:30:21.679
Intraday chart data file opened for $INX | 2020-03-24 13:30:21.679
ESM20 [CBV][M] 10 Sec #4 | Historical data download for additional symbol $INX with ID 26 has completed. | 2020-03-24 13:30:21.679

Triggering next historical data download in queue. | 2020-03-24 13:30:21.679
HD Request # 27 | Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme | 2020-03-24 13:30:21.679
HD Request # 27 | Download start date-time: 2020-03-24 13:20:00.000 | 2020-03-24 13:30:21.679
HD Request # 27 | Using server: ds21.sierracharts.com port 10150 | 2020-03-24 13:30:21.679
Socket (4) | Creating socket. | 2020-03-24 13:30:21.679
Socket (4) | Connecting to IP: 216.1.90.129. | 2020-03-24 13:30:21.679
Socket (5) | Socket gracefully closed by remote side. | 2020-03-24 13:30:21.692
Socket (5) | Closed. | 2020-03-24 13:30:21.692
HD Request # 27 | Setting DTC encoding to Binary VLS | 2020-03-24 13:30:21.725
HD Request # 27 | Sending historical data logon request message. | 2020-03-24 13:30:21.725
Using SC exchange feed2. Symbol: ES?## | 2020-03-24 13:30:21.847
ESM20 [CBV][M] 5 Min #12 | Reloading chart. | 2020-03-24 13:30:21.847
Chart #17 has tagged chart #4 for full recalculation. Chartbook: 1sierra chart.Cht | 2020-03-24 13:30:21.902
Chart #2 has tagged chart #4 for full recalculation. Chartbook: 1sierra chart.Cht | 2020-03-24 13:30:21.905
Using SC exchange feed2. Symbol: ES?## | 2020-03-24 13:30:21.979
ESM20 [CBV][M] 10 Sec #4 | Reloading chart. | 2020-03-24 13:30:21.980
HD Request # 27 | Requesting Intraday data. Start date-time: 2020-03-24 13:20:00. Record interval: 1. Symbol: ESM20 | 2020-03-24 13:30:22.473
HD Request # 27 | Decompressing data. | 2020-03-24 13:30:22.496
HD Request # 27 | Receiving Intraday data for ESM20 starting at 2020-03-24 13:20:00 | 2020-03-24 13:30:22.496
HD Request # 27 | Timestamp of first Intraday data file record written: 2020-03-24 13:20:00 | 2020-03-24 13:30:22.497
Socket (4) | CloseSocket call. | 2020-03-24 13:30:22.497
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-03-24 13:30:22.497
Historical data download thread signaled to stop. | 2020-03-24 13:30:22.497
HD Request # 27 | Received 24 records from 2020-03-24 13:20:00.000 to 2020-03-24 13:20:23.000 (23.0 seconds) and wrote 24 records for ESM20 | 2020-03-24 13:30:22.497
HD Request # 27 | Completion time: 1s | 2020-03-24 13:30:22.503
HD Request # 27 | Intraday data download complete for ESM20. Unique request ID: 27 | 2020-03-24 13:30:22.503
Removing historical data download ID 27. | 2020-03-24 13:30:22.503
Real-time Intraday chart data file updates started for ESM20 | 2020-03-24 13:30:22.503
Opened cached Intraday file: F:\SierraChart_IB\Data\ESM20.scid | 2020-03-24 13:30:22.503
Intraday chart data file opened for ESM20 | 2020-03-24 13:30:22.503

Triggering next historical data download in queue. | 2020-03-24 13:30:22.503
HD Request # 28 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2020-03-24 13:30:22.503
HD Request # 28 | Download start date-time: 2020-03-24 13:30:11.000 | 2020-03-24 13:30:22.504
HD Request # 28 | Using server: ds4.sierracharts.com port 10149 | 2020-03-24 13:30:22.504
Socket (5) | Creating socket. | 2020-03-24 13:30:22.504
Socket (5) | Connecting to IP: 192.81.56.146. | 2020-03-24 13:30:22.504
+ Loading additional symbol data. | 2020-03-24 13:30:22.507
Socket (4) | Socket gracefully closed by remote side. | 2020-03-24 13:30:22.515
Socket (4) | Closed. | 2020-03-24 13:30:22.515
HD Request # 28 | Setting DTC encoding to Binary VLS | 2020-03-24 13:30:22.576
HD Request # 28 | Sending historical data logon request message. | 2020-03-24 13:30:22.576
+ Loading market depth data. | 2020-03-24 13:30:22.917
HD Request # 28 | Requesting Intraday data. Start date-time: 2020-03-24 13:30:11. Record interval: 1. Symbol: TICK-NYSE | 2020-03-24 13:30:23.182
HD Request # 28 | Decompressing data. | 2020-03-24 13:30:23.214
HD Request # 28 | Receiving Intraday data for TICK-NYSE starting at 2020-03-24 13:30:11 | 2020-03-24 13:30:23.215
HD Request # 28 | Timestamp of first Intraday data file record written: 2020-03-24 13:30:11 | 2020-03-24 13:30:23.215
Socket (5) | CloseSocket call. | 2020-03-24 13:30:23.215
Socket (5) | Shutdown started. Waiting for graceful close. | 2020-03-24 13:30:23.215
Historical data download thread signaled to stop. | 2020-03-24 13:30:23.215
HD Request # 28 | Received 14 records from 2020-03-24 13:30:11.000 to 2020-03-24 13:30:24.000 (13.0 seconds) and wrote 14 records for TICK-NYSE | 2020-03-24 13:30:23.215
Added 24 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2020-03-24 13:30:23.218
HD Request # 28 | Completion time: 0s | 2020-03-24 13:30:23.220
HD Request # 28 | Intraday data download complete for TICK-NYSE. Unique request ID: 28 | 2020-03-24 13:30:23.220
Removing historical data download ID 28. | 2020-03-24 13:30:23.220
Real-time Intraday chart data file updates started for TICK-NYSE | 2020-03-24 13:30:23.220
Opened cached Intraday file: F:\SierraChart_IB\Data\TICK-NYSE.scid | 2020-03-24 13:30:23.220
Intraday chart data file opened for TICK-NYSE | 2020-03-24 13:30:23.220

Triggering next historical data download in queue. | 2020-03-24 13:30:23.220
HD Request # 29 | Downloading Intraday chart data for ESM20-ESU20.FUT_SPREAD.CME to the file ESM20-ESU20.FUT_SPREAD.CME.scid. Service: cme | 2020-03-24 13:30:23.220
HD Request # 29 | Download start date-time: 2020-03-24 13:18:57.000 | 2020-03-24 13:30:23.221
HD Request # 29 | Using server: ds23.sierracharts.com port 10150 | 2020-03-24 13:30:23.221
Socket (4) | Creating socket. | 2020-03-24 13:30:23.221
Socket (4) | Connecting to IP: 216.1.90.130. | 2020-03-24 13:30:23.221
Socket (5) | Socket gracefully closed by remote side. | 2020-03-24 13:30:23.245
Socket (5) | Closed. | 2020-03-24 13:30:23.245
HD Request # 29 | Setting DTC encoding to Binary VLS | 2020-03-24 13:30:23.273
HD Request # 29 | Sending historical data logon request message. | 2020-03-24 13:30:23.273
Chart #5 has tagged chart #3 for full recalculation. Chartbook: 1sierra chart.Cht | 2020-03-24 13:30:23.379
Chart #5 has tagged chart #4 for full recalculation. Chartbook: 1sierra chart.Cht | 2020-03-24 13:30:23.379
Chart #5 has tagged chart #7 for full recalculation. Chartbook: 1sierra chart.Cht | 2020-03-24 13:30:23.379
Loaded depth data records for ESM20 2020-03-19 from 2020-03-19 10:35:56 to 2020-03-19 12:02:12. | 2020-03-24 13:30:23.513
Loaded depth data records for ESM20 2020-03-23 from 00:00:00 to 00:00:00. | 2020-03-24 13:30:23.519
HD Request # 29 | Requesting Intraday data. Start date-time: 2020-03-24 13:18:57. Record interval: 1. Symbol: ESM20-ESU20.FUT_SPREAD.CME | 2020-03-24 13:30:23.758
HD Request # 29 | Decompressing data. | 2020-03-24 13:30:23.780
HD Request # 29 | Receiving Intraday data for ESM20-ESU20.FUT_SPREAD.CME starting at 2020-03-24 13:18:57 | 2020-03-24 13:30:23.780
HD Request # 29 | Timestamp of first Intraday data file record written: 2020-03-24 13:18:57 | 2020-03-24 13:30:23.781
Socket (4) | CloseSocket call. | 2020-03-24 13:30:23.781
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-03-24 13:30:23.781
Historical data download thread signaled to stop. | 2020-03-24 13:30:23.781
HD Request # 29 | Received 3 records from 2020-03-24 13:18:57.000 to 2020-03-24 13:20:10.000 (73.0 seconds) and wrote 3 records for ESM20-ESU20.FUT_SPREAD.CME | 2020-03-24 13:30:23.781
Added 1 Time and Sales records to Intraday data file for ESM20-ESU20.FUT_SPREAD.CME after download. | 2020-03-24 13:30:23.784
HD Request # 29 | Completion time: 0s | 2020-03-24 13:30:23.786
HD Request # 29 | Intraday data download complete for ESM20-ESU20.FUT_SPREAD.CME. Unique request ID: 29 | 2020-03-24 13:30:23.786
Removing historical data download ID 29. | 2020-03-24 13:30:23.786
Real-time Intraday chart data file updates started for ESM20-ESU20.FUT_SPREAD.CME | 2020-03-24 13:30:23.786
Opened cached Intraday file: F:\SierraChart_IB\Data\ESM20-ESU20.FUT_SPREAD.CME.scid | 2020-03-24 13:30:23.786
Intraday chart data file opened for ESM20-ESU20.FUT_SPREAD.CME | 2020-03-24 13:30:23.786

Triggering next historical data download in queue. | 2020-03-24 13:30:23.787
Socket (4) | Socket gracefully closed by remote side. | 2020-03-24 13:30:23.804
Socket (4) | Closed. | 2020-03-24 13:30:23.804
Chart #1 has tagged chart #4 for full recalculation. Chartbook: 1sierra chart.Cht | 2020-03-24 13:30:24.060
Loaded depth data records for ESM20 2020-03-24 from 2020-03-24 09:30:00 to 2020-03-24 13:19:59. | 2020-03-24 13:30:24.870
+ Loading additional symbol data. | 2020-03-24 13:30:24.870
ESM20 [CBV][M] 10 Sec #4 | StartDateTimeForLoadingOrderFills: 2019-11-20 09:30:00 | 2020-03-24 13:30:25.111
ESM20 [CBV][M] 1 Day #7 | Performing a full recalculation because it has been tagged. Chartbook: 1sierra chart.Cht | 2020-03-24 13:30:28.940
ESM20 [CBV][M] 1 Day #3 | Performing a full recalculation because it has been tagged. Chartbook: 1sierra chart.Cht | 2020-03-24 13:30:29.094
[2020-03-26 03:17:51]
Sierra Chart Engineering - Posts: 104368
Sorry about the delay. We are doing some testing related to this and will get back this evening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-03-27 09:52:01]
Sierra Chart Engineering - Posts: 104368
To get real-time data for this premium symbol ESM20-$INX requires both the cash index exchange and the futures exchange on the Sierra Chart Exchange Data Feed. You do not have the futures exchange and that exchange is now only available on the Denali Exchange Data Feed.


However, those premium symbols are now considered the older method of how to do premiums. We have now prepared this new method:
Custom Calculated Symbols: Stock Index Futures Premiums

We apologize for the delay with the response, we just needed to do some testing and verification and prepare this documentation.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-03-27 21:19:01
[2020-03-27 17:39:38]
User646180 - Posts: 10
Sorry to bother you with this again

I have already created custom symbol but limited to live data and calculation only.
I use premium as part of my trading decisions and historical and live in one continuous chart is helpful for me.

are you planning to provide futures exchange feed for sierra data in near future? if yes will this give live and historical premiums .

I subscribed to Denali futures/s $P indexes but it did not give me premium esm20-$inx live data so I will assume Denali does not provide this data.

If there is any other way I can accomplish this please let me know.
Thanks
Gaurang
[2020-03-29 09:05:49]
Sierra Chart Engineering - Posts: 104368
We want you to update to the latest version of Sierra Chart:
Software Download: Fast Update

This is necessary for Custom Calculated Symbols. Custom Calculated Symbols do support historical data now. However, you need to update to the current version.

We want you to follow the step-by-step instructions here:
Custom Calculated Symbols: Stock Index Futures Premiums ( Stock Index Futures Premiums)

You need to create this custom symbol:
{ESM20}-{$INX}
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-03-29 09:07:41

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