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Direct MessagesDate/Time: Wed, 24 Apr 2024 11:16:39 +0000
[Locked] - Subinstance Symbol Unknown Market Data Requests Remote Computer Not Allowed
View Count: 1964
| [2020-03-19 17:10:50] |
| User143681 - Posts: 45 |
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Hello, alls worked between main and subinstance computers until executing delete and download data on the subinstance session. Now attempts to connect the subinstance session we receive this message on the computer connecting the subinstance session. Symbol is Unknown. Click for symbol information. Market Data Requests from Remote Computer is Not Allowed. |
| [2020-03-20 03:45:44] |
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Due to market data controls by exchanges we cannot allow data to be accessed across computers in this way. If you just require trading and market data for the CME group of exchanges, then the solution is to use the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service (There are no connection restrictions for this service) And then use the Denali Exchange Data Feed which allows two connections: Denali Exchange Data Feed So two connections are allowed for the market data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-20 03:47:25
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| [2020-03-20 05:50:33] |
| User143681 - Posts: 45 |
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Maybe you're misunderstanding the problem we are experiencing and could help explain in more detail. Unless we are unaware of changes to using the DTC Sub-Instance feature with a main feed computer, or rules recently changed due to new regulations etc regarding our data feed, it's all worked fine until the latest sierrachart update. We are trading emini S&P futures. Both computers are local on same LAN (in the same room). We use CQG WebAPI service on the main computer and DTC Sub-Instance setting on the connecting computer. The DTC Sub-Instance computer does connect yet when charts load displays the "Symbol is Unknown. Click for symbol information. Market Data Requests from Remote Computer is Not Allowed." message. After data loads on the sub-instance session even though loading the same symbol, price differs from the main computer, as if they're out of sync. Per our understanding we subscribe and pay for the necessary data feeds, and use the DTC Sub-Instance feature following the methods instructed by sierrachart for setting up two workstations on a common network. We are not attempting to login twice or anything unusual. What else might be the cause of the issue? Thank you. Date Time Of Last Edit: 2020-03-20 06:10:49
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| [2020-03-20 06:14:27] |
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We simply cannot allow this configuration any longer. It is inconsistent with exchange rules. This is all we can say. Since this data is coming from CQG and you also use "we", this further reinforces our position. This is just not allowed. We have posted an alternative above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-20 06:16:50
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| [2020-03-20 12:18:42] |
| User143681 - Posts: 45 |
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"I" will review the alternative but for clarification "We" is my normal way of presenting my personal inquires, it is meant as "I" if it were to make a difference. I have two computers one as the DTC server instance and one as the client DTC Sub Instance. This setup allows work to continue on one computer while trading from the other. So are you saying that since this latest update the use of DTC server is now limited to specific routing and data services? Is the issue with using CQG? Through my account with Ampfutures I already pay for package 5 and CME fees. Before I make changes to what was working to a new configuration, want to be sure i am understanding the reason it's not working. |
| [2020-03-20 17:26:04] |
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This is not about I or We. We are just raising that as another point. We can just not allow the configuration that you have. We cannot say anything further about this. It is not CQG entirely CQG specific. It is CME specific. And also we may have to limit the Denali data feed to one connection as well. Otherwise, we may have to charge extra fees. We are checking on that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-20 17:26:23
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| [2020-03-20 18:20:36] |
| User143681 - Posts: 45 |
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Thank you and appreciate your support as I research the changes of data services. Using DTC server has worked well to monitor and trade from both workstations in my home. Is DTC server becoming obsolete? I used it how it was intended, is there a way I could continue using the DTC server feature now with CQG? Thank you. |
| [2020-03-20 18:25:37] |
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It is definitely not obsolete at all. However, it can only be used on the same system. is there a way I could continue using the DTC server feature now with CQG? No, exchanges just do not allow the configuration of what you described unless you pay a second set of exchange fees.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-20 18:47:11] |
| User143681 - Posts: 45 |
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Please let me know if DTC server is still supporting connecting the client instance on another computer across the same e.g. home network to the server instance using CQG as the data service as that is my configuration. If that's the case then this issue could possibly be due to changes to our home equipment. Below is copied from your website. Using DTC Server for Data and Trading in Another Sierra Chart Instance The DTC Protocol Server in Sierra Chart can be used by another instance of Sierra Chart either on the same computer or across a network. The DTC Protocol Server allows the sharing of the market data and trading functionality of the server instance of Sierra Chart to other instances of Sierra Chart. These other instances are referred to as the client instances. This DTC Server supports both market data and trading. Date Time Of Last Edit: 2020-03-20 19:50:29
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| [2020-03-21 11:06:39] |
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The answer to your first question as we have said many times is no. The exchanges do just not allow that. It is no no no no no. You need to understand, exchanges control market data very tightly, they charge exorbitantly for it, and they do everything possible to make access to their market data as difficult as possible and frustrating you and everyone and us and they do everything possible to ensure that you cannot trade safely because of lack of market data due to all kinds of frustrations with accessing it. And the problem is getting worse. The CME is doubling their fees for market depth data. Be prepared to pay even a lot more for just that one connection effective next month. We have amended the documentation you have referred to, and also refer to the notes here for this version: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2060 This thread is now locked. There is no further discussion here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-21 13:52:58
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