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Region Dividing Lines Missing

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[2020-02-11 20:56:52] #1 [Go To First Post]
microcomp - Posts: 21
We use Green Charts in my company and yesterday we woke up and all the 64 bit charts had to be upgraded to version 2033 or higher because the custom studies stopped working. That was fixable. But somehow the region dividing lines between our different charts had disappeared. I tried checking the box under Charts>Advanced Settings>Display Region Dividing Lines but that does not work on our custom charts. Do you know why this has changed overnight and can it be fixed and returned to our charts? I haven't found anything in our studies that shows this dividing line and like I say it was removed from the charts sometime between Sunday night and Monday morning. I have attached a picture of a typical chart with the dividing lines missing, one above the middle chart and one below that chart. It seems they should have lined up with the dividing lines that separate the regions on the Interactive Scale. No one here seems to know what happened or how to fix this. Thanks for your help. http://www.sierrachart.com/image.php?Image=1581454300104.png

[2020-02-12 03:27:55] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to set the Chart Scale Border color appropriately: Graphics Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-12 03:37:12

[2020-02-12 05:09:10] #3 [Go To First Post]
microcomp - Posts: 21
Already set that to Black under Global Settings > Graphics Settings. Didn't help and that wouldn't account for everyone else's computers having the same missing lines. This is not just my computer but everyone else at the company found the same problem Monday morning. I think it is an error that is affecting one of our studies but I don't know where to look or what was changed in the programming that made our dividing lines disappear. Does the image I sent from GreenCharts look at all familiar or maybe someone in support knows what to look for in the study? All I see under Studies to Graph is CalcOrder 1 through 18 and since the older versions of GreenChart are now showing the same problem, I can't compare this newest version to version 1852 which most traders were running before the required upgrade to 2033 for 64 bit users. Any ideas of where to start looking?

[2020-02-12 06:44:25] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide us that Chartbook by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We have to test it to determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-12 06:44:36

[2020-02-12 21:02:07] #5 [Go To First Post]
microcomp - Posts: 21
This is one of our basic charts. We are missing two black dividing lines that were above and below the middle chart. These lines showed the top and bottom of the range for the indicators in that part of the chart. It has happened in the old versions 32 bit and 64 bit and all the new versions. It happened on my charts when I rebooted my computer on Monday morning. Everyone else started noticing it about the same time. Something is missing in our studies or maybe one of our study collections. I have attached one of the basic chartbooks (6 Major) and will try and add one of the original chartbooks that downloads when we update (EURUSD Simple Linked). I hope this helps because our support team is on a cruise this week and we are fending for ourselves.


6 MAJOR.cht - Attached On 2020-02-12 20:59:06 UTC - Size: 1.56 MB - 285 views EURUSD Simple Linked.cht - Attached On 2020-02-12 21:00:38 UTC - Size: 1.15 MB - 253 views

[2020-02-12 22:14:10] #6 [Go To First Post]
microcomp - Posts: 21
I found these pictures of our charts before the lines disappeared and our studies changed. You can clearly see them above and below the middle indicators. These lines were also adjustable in our studies as I believe we could change the color and the width/size of the lines. I hope this helps with your determination of the problem.


Private File Private File Private File

[2020-02-13 09:39:50] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We simply enabled this option and the dividing lines show: Chart Settings: Display Region Dividing Lines (Chart >> Chart Settings >> Grid menu) It is as simple as that. That option does work with your studies. There simply is no problem at all that we see after enabling that option. It is simply disabled on your charts. Also: You need to set the Chart Scale Border color appropriately: Graphics Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-13 09:41:08

[2020-02-13 21:10:13] #8 [Go To First Post]
microcomp - Posts: 21
I am sorry to disagree with you but how did everyone's charts in my company lose that dividing line at the same time? It makes no sense that everyone's dividing line option got disabled on Monday morning. And if you look at the lines on the charts I sent, they do not go all the way across like the dividing line. There is space between the end of the lines and the sides of the charts. And they are a thicker line. It was not your dividing line option it was part of one of our studies that got disabled with a new version of Green Charts. I will talk to my support people and have them contact you to figure out which study was changed. Thanks for the advice anyway but I checking that option doesn't fix our problem. Date Time Of Last Edit: 2020-02-13 21:22:21

[2020-02-13 23:48:55] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can we call you and have a look at this using remote assistance? Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Must be something very simple. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-14 07:54:31] #10 [Go To First Post]
microcomp - Posts: 21
I just sent a report to our support people and told them where I think the problem lies. I think it is in the GreenChart_64.dll. I found an old copy of this file and copied it into my GreenChart/Data folder. I then made it read only because when I start GreenCharts I keep getting a new version of this file (from your server?). And this fixed our indicators. The dividing lines came back and my charts looked like they did before Monday. Also noticed that in our studies ID:1 has two lines that read SG1 and SG2 and these are the missing dividing lines. But in version 2033 and later of GreenCharts, these are listed as Ignore under Draw Style instead of Line like they were before the upgrade. And I cannot change them from Ignore to Line because when I hit apply, it just goes back to Ignore. How can this be fixed? Can the dll file be fixed? As I stated before it gets updated in my Data folder every time I restart Green Charts. I am just a user of this software and not responsible for any programming or compiling of studies so if there is some information about fixing this that I can pass on to our support team, it would be appreciated. And thanks for helping me and listening to all this complaining. I know you guys (and gals) are very busy with the everyday support problems and requests that everyone makes and seem to have your hands full all the time. If we can't fix this through these posts and you still want to use remote assistance, I will check the User Control panel and then contact you. Thanks again for your replies and trying to figure out what happened to all of our Green Charts. Date Time Of Last Edit: 2020-02-14 08:17:19

[2020-02-14 08:13:53] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14244
The way that you solved the problem does not make sense to us. And we really should look at this with remote assistance to see if the standard way of showing the dividing lines is working properly with your custom studies. We see no reason why it would not. And I cannot change them from Ignore to Line because when I hit apply, it just goes back to Ignore. How can this be fixed? Can the dll file be fixed? In regards to this, this is not something we can fix . This just means the custom study is forcing those particular Subgraphs to Ignore. Only the developer can change this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-14 08:14:10

[2020-02-17 21:03:28] #12 [Go To First Post]
microcomp - Posts: 21
As of today 2/17/2020 the GreenChart_64.dll is now fixed and our charts and indicators seem to be working. We have not made any changes on our end and have not adjusted any of our studies, so I would have to believe that something that was changed in the new GreenChart_64.dll file fixed what was changed last week. The Ignore setting has been corrected to Line and the dividing lines have been restored. I don't know why this problem appeared in the first place but as far as I know, our company has not distributed any corrected studies or updates to us over the past week. The only changes I can see came from the newest support files that were downloaded today when I closed down and then restarted Green Charts. Hopefully this problem will not reoccur as you continue to update and improve Green Charts. Thanks again for your help and whatever changes you made to fix this problem.

[2020-02-17 21:44:56] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The change was not made by us. But the developer of those custom studies may have uploaded new files to distribute to you. This problem is completely unrelated to Sierra Chart development. We cannot make any guarantees about the functioning of your custom studies. Those are not within our control and we have nothing to do with them other than the files are distributed through our system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-17 21:49:24

[2020-02-18 22:36:45] #14 [Go To First Post]
microcomp - Posts: 21
Thank you. I did not know that our developer may have been uploading new files that you would distribute when we restarted Green Charts. That makes much more sense in the overall view of Green Charts and our custom studies. Sorry for accusing you of any wrong doing. Now to find the culprit in Utah that caused this chart breakdown and make sure they can fix it so we can get back to trading. I assume that you are responsible for the major version upgrades to the software and leave the custom studies up to the local developer? Once again sorry for laying blame at the wrong feet, so to speak.

[2020-02-19 00:21:44] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes this is a correct understanding. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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