Login Page - Create Account

Support Board


Date/Time: Mon, 17 Feb 2020 11:39:55 +0000



Issues with Depth of Market

[2020-01-23 00:19:38]
User448728 - Posts: 3 | Ending Date: 2021-02-07
Dear SC Team

01/20/2020: I bought the depth of market for the nymex and the broker sees the order of my transaction.
Since Monday the charts are standing still and the price isn't moving any more.

https://www.sierrachart.com/index.php?page=doc/helpdetails62.html => I tried this description for solving the problem but it doesn't work for me.

Please have a look at the attached log file:

Software version: 1997 64-bit | 2020-01-22 20:23:25.454
Usage end date: 2021-01-24 | 2020-01-22 20:23:25.454
Enabled for: Advanced Features 2. | 2020-01-22 20:23:25.454
Enabled for: Sierra Chart Historical Data Service. | 2020-01-22 20:23:25.454
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-22 20:23:25.454
Current selected Data/Trading service: GAIN Capital/OEC | 2020-01-22 20:23:25.454
Custom symbol settings values: disabled | 2020-01-22 20:23:25.454
Chart Update Interval: 500 | 2020-01-22 20:23:25.454
Intraday Data Storage Time Unit: 0 | 2020-01-22 20:23:25.454
Time Zone: +01:00:00 (UTC+01DT+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-01-22 20:23:25.454
2020-01-22 20:23:25 Local computer time | 2020-01-22 20:23:25.454
2020-01-22 19:23:25 Local computer time in UTC | 2020-01-22 20:23:25.454
2020-01-22 20:23:25 Local computer time in SC Time Zone | 2020-01-22 20:23:25.454
2020-01-22 19:10:27 Server time in UTC | 2020-01-22 20:23:25.454
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-22 20:23:25.454
Program path: C:\SierraChart\ | 2020-01-22 20:23:25.454
Data Files path: C:\SierraChart\Data\ | 2020-01-22 20:23:25.454
OS Version Number: 10.0 | 2020-01-22 20:23:25.455
Locale Setting: C | 2020-01-22 20:23:25.455
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-01-22 20:23:25.455

File >> Disconnect selected. | 2020-01-22 20:23:28.983
GAIN Capital FIX Trading: DisconnectFIX called. | 2020-01-22 20:23:28.984
GAIN Capital FIX Trading: Sending a Logout message. | 2020-01-22 20:23:28.984
GAIN Capital/OEC | Disconnected from the trading server. | 2020-01-22 20:23:28.989
GAIN Capital FIX Trading socket (1) | Write in progress. Shutdown being delayed. | 2020-01-22 20:23:28.989
GAIN Capital FAST Data: Sent a Logout message. | 2020-01-22 20:23:28.989
GAIN Capital/OEC | Disconnected. | 2020-01-22 20:23:28.990
GAIN Capital FIX Trading socket (1) | Write has completed. Shutdown being performed. | 2020-01-22 20:23:29.116
GAIN Capital FIX Trading socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-22 20:23:29.116
GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2020-01-22 20:23:29.120
GAIN Capital FIX Trading socket (1) | Closed. | 2020-01-22 20:23:29.120
GAIN Capital FAST Data socket (2) | Socket gracefully closed by remote side. | 2020-01-22 20:23:29.131
GAIN Capital FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2020-01-22 20:23:29.131
GAIN Capital FAST Data socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-01-22 20:23:29.131
GAIN Capital FAST Data socket (2) | Closed. | 2020-01-22 20:23:29.131
GAIN Capital/OEC | Disconnected from the FAST market data server. | 2020-01-22 20:23:29.131

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2020-01-22 20:23:29.487
GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2020-01-22 20:23:29.672
GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2020-01-22 20:23:29.672
GAIN Capital FIX Trading: Connected to FIX server. | 2020-01-22 20:23:29.816
GAIN Capital FIX Trading | Sending the Logon message. LocalCompID=SHajek8250 | 2020-01-22 20:23:30.015
GAIN Capital FIX Trading | Connected to trading server. | 2020-01-22 20:23:30.472
GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2020-01-22 20:23:30.472
GAIN Capital FAST Data socket (2) | Creating socket. | 2020-01-22 20:23:30.473
GAIN Capital FAST Data socket (2) | Connecting to IP: 64.94.37.222. | 2020-01-22 20:23:30.473
GAIN Capital FAST Data: Sent the Hello message. | 2020-01-22 20:23:30.606
GAIN Capital FAST Data: Sent the Logon message. | 2020-01-22 20:23:30.750
GAIN Capital/OEC | Connected to data and trading server. | 2020-01-22 20:23:30.926
Triggering next historical data download in queue. | 2020-01-22 20:23:30.926
Triggering next historical data download in queue. | 2020-01-22 20:23:30.926
Triggering next historical data download in queue. | 2020-01-22 20:23:30.927
Triggering next historical data download in queue. | 2020-01-22 20:23:30.927
GAIN Capital/OEC | Starting real-time market data updates for: GCLG20. ID: 1 Service code: oec | 2020-01-22 20:23:30.927
GAIN Capital/OEC | Requesting security definition data for: GCLG20. ID: 1 | 2020-01-22 20:23:30.927
Added historical Intraday data request for GCLG20 to the queue. | 2020-01-22 20:23:30.927
Intraday data recording state for symbol GCLG20 is set to download 'Pending'. | 2020-01-22 20:23:30.927
GAIN Capital/OEC | Starting real-time market data updates for: GCLF20. ID: 2 Service code: oec | 2020-01-22 20:23:30.927
GAIN Capital/OEC | Requesting security definition data for: GCLF20. ID: 2 | 2020-01-22 20:23:30.928
Added historical Intraday data request for GCLF20 to the queue. | 2020-01-22 20:23:30.928
Intraday data recording state for symbol GCLF20 is set to download 'Pending'. | 2020-01-22 20:23:30.928
Delaying start of download for GCLG20 | 2020-01-22 20:23:30.931
GAIN Capital/OEC | Starting real-time market data updates for: GCLH20. ID: 3 Service code: oec | 2020-01-22 20:23:31.050
GAIN Capital/OEC | Requesting security definition data for: GCLH20. ID: 3 | 2020-01-22 20:23:31.050
Added historical Intraday data request for GCLH20 to the queue. | 2020-01-22 20:23:31.050
Intraday data recording state for symbol GCLH20 is set to download 'Pending'. | 2020-01-22 20:23:31.050
Triggering next historical data download in queue. | 2020-01-22 20:23:31.051
Symbol Error - GCLG20 is unknown, unavailable, or improperly formatted. FIX reject reason: Contract is expired. | 2020-01-22 20:23:31.091
Symbol Error - GCLG20 is unknown, unavailable, or improperly formatted. FIX reject reason: Contract is expired. | 2020-01-22 20:23:31.091
Symbol Error - GCLF20 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2020-01-22 20:23:31.148
Symbol Error - GCLF20 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2020-01-22 20:23:31.218
HD Request # 7 | Downloading Intraday chart data for GCLG20 to the file GCLG20.scid. Service: nymex | 2020-01-22 20:23:31.251
HD Request # 7 | Download start date-time: 2020-01-21 20:29:54.000 | 2020-01-22 20:23:31.262
HD Request # 7 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-01-22 20:23:31.262
Socket (3) | Creating socket. | 2020-01-22 20:23:31.262
Socket (3) | Connecting to IP: 8.18.161.133. | 2020-01-22 20:23:31.262
HD Request # 7 | Setting DTC encoding to Binary VLS | 2020-01-22 20:23:31.543
HD Request # 7 | Sending historical data logon request message. | 2020-01-22 20:23:31.543
HD Request # 7 | Requesting Intraday data. Start date-time: 2020-01-21 20:29:54. Record interval: 0. Symbol: CLG20 | 2020-01-22 20:23:31.676
HD Request # 7 | Decompressing data. | 2020-01-22 20:23:31.808
HD Request # 7 | Receiving Intraday data for GCLG20 starting at 2020-01-21 20:29:54 | 2020-01-22 20:23:31.809
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-22 20:23:31.809
Historical data download thread signaled to stop. | 2020-01-22 20:23:31.809
HD Request # 7 | Received 1 record from 2020-01-21 20:29:54.000 to 2020-01-21 20:29:54.000 (0.0 seconds) and wrote 0 records for GCLG20 | 2020-01-22 20:23:31.809
HD Request # 7 | Completion time: 0s | 2020-01-22 20:23:31.810
HD Request # 7 | Intraday data download complete for GCLG20. Unique request ID: 6 | 2020-01-22 20:23:31.810
Removed historical data download ID 6 | 2020-01-22 20:23:31.810
Real-time Intraday chart data file updates started for GCLG20 | 2020-01-22 20:23:31.810
Intraday chart data file opened for GCLG20 | 2020-01-22 20:23:31.810

Triggering next historical data download in queue. | 2020-01-22 20:23:31.810
HD Request # 8 | Downloading Intraday chart data for GCLF20 to the file GCLF20.scid. Service: nymex | 2020-01-22 20:23:31.810
HD Request # 8 | Download start date-time: 2019-12-19 20:29:48.000 | 2020-01-22 20:23:31.820
HD Request # 8 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2020-01-22 20:23:31.820
Socket (4) | Creating socket. | 2020-01-22 20:23:31.821
Socket (4) | Connecting to IP: 8.18.161.135. | 2020-01-22 20:23:31.821
Socket (3) | Socket gracefully closed by remote side. | 2020-01-22 20:23:31.941
Socket (3) | Closed. | 2020-01-22 20:23:31.941
HD Request # 8 | Setting DTC encoding to Binary VLS | 2020-01-22 20:23:32.103
HD Request # 8 | Sending historical data logon request message. | 2020-01-22 20:23:32.103
HD Request # 8 | Requesting Intraday data. Start date-time: 2019-12-19 20:29:48. Record interval: 0. Symbol: CLF20 | 2020-01-22 20:23:32.237
HD Request # 8 | Decompressing data. | 2020-01-22 20:23:32.377
HD Request # 8 | Receiving Intraday data for GCLF20 starting at 2019-12-19 20:29:48 | 2020-01-22 20:23:32.377
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-22 20:23:32.377
Historical data download thread signaled to stop. | 2020-01-22 20:23:32.386
HD Request # 8 | Received 1 record from 2019-12-19 20:29:48.000 to 2019-12-19 20:29:48.000 (0.0 seconds) and wrote 0 records for GCLF20 | 2020-01-22 20:23:32.386
HD Request # 8 | Completion time: 1s | 2020-01-22 20:23:32.386
HD Request # 8 | Intraday data download complete for GCLF20. Unique request ID: 7 | 2020-01-22 20:23:32.386
Removed historical data download ID 7 | 2020-01-22 20:23:32.386
Real-time Intraday chart data file updates started for GCLF20 | 2020-01-22 20:23:32.386
Intraday chart data file opened for GCLF20 | 2020-01-22 20:23:32.386

Triggering next historical data download in queue. | 2020-01-22 20:23:32.386
Delaying start of download for GCLH20 | 2020-01-22 20:23:32.387
Socket (4) | Socket gracefully closed by remote side. | 2020-01-22 20:23:32.508
Socket (4) | Closed. | 2020-01-22 20:23:32.508
Requesting market depth updates for: GCLH20 if supported. | 2020-01-22 20:23:35.920
GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2020-01-22 20:23:36.113
HD Request # 9 | Downloading Intraday chart data for GCLH20 to the file GCLH20.scid. Service: oec | 2020-01-22 20:23:36.238
HD Request # 9 | Download start date-time: 2020-01-22 20:12:44.000 | 2020-01-22 20:23:36.239
HD Request # 9 | Using server: ds4.sierracharts.com port 10149 | 2020-01-22 20:23:36.239
Socket (3) | Creating socket. | 2020-01-22 20:23:36.239
Socket (3) | Connecting to IP: 192.81.56.146. | 2020-01-22 20:23:36.239
HD Request # 9 | Setting DTC encoding to Binary VLS | 2020-01-22 20:23:36.502
HD Request # 9 | Sending historical data logon request message. | 2020-01-22 20:23:36.502
HD Request # 9 | Requesting Intraday data. Start date-time: 2020-01-22 20:12:44. Record interval: 0. Symbol: GCLH20 | 2020-01-22 20:23:37.110
HD Request # 9 | Decompressing data. | 2020-01-22 20:23:37.577
HD Request # 9 | Receiving Intraday data for GCLH20 starting at 2020-01-22 20:12:44 | 2020-01-22 20:23:38.252
HD Request # 9 | Timestamp of first Intraday data file record written: 2020-01-22 20:12:44 | 2020-01-22 20:23:38.254
Historical data download thread signaled to stop. | 2020-01-22 20:23:38.258
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-22 20:23:38.258
HD Request # 9 | Received 9661 records from 2020-01-22 20:12:44.000 to 2020-01-22 20:23:34.009 (10.8 minutes) and wrote 9660 records for GCLH20 | 2020-01-22 20:23:38.259
Added 33 Time and Sales records to Intraday data file for GCLH20 after download. | 2020-01-22 20:23:38.270
HD Request # 9 | Completion time: 2s | 2020-01-22 20:23:38.281
HD Request # 9 | Intraday data download complete for GCLH20. Unique request ID: 8 | 2020-01-22 20:23:38.281
Removed historical data download ID 8 | 2020-01-22 20:23:38.281
Real-time Intraday chart data file updates started for GCLH20 | 2020-01-22 20:23:38.281
Intraday chart data file opened for GCLH20 | 2020-01-22 20:23:38.281

Triggering next historical data download in queue. | 2020-01-22 20:23:38.281
Socket (3) | Socket gracefully closed by remote side. | 2020-01-22 20:23:38.376
Socket (3) | Closed. | 2020-01-22 20:23:38.376
Opened cached Intraday file: C:\SierraChart\Data\GCLH20.scid | 2020-01-22 20:23:42.661
[2020-01-23 09:42:04]
Sierra_Chart_Engineering - Posts: 528 | Ending Date: 2020-11-26
Gain Capital has a serious ongoing problem with their market data feed:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48373

As a solution to the problem what we are doing is providing users at no cost for the next two months, the Denali exchange data feed:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

The cost of exchange fees still has to be paid but if you are a new user of this feed, those fees are free until next month.

We will go through the process to set this feed up for you. The first thing is we are sending you an email, at the email address on your Sierra Chart account, with links to agreements that need to be completed. Complete those and let us know when done.

Let us know if you require market depth data or not within Sierra Chart so we can activate the appropriate exchange.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-23 09:42:29
[2020-01-23 13:02:07]
User448728 - Posts: 3 | Ending Date: 2021-02-07
Dear Sierra Chart Engineering Team

Thank you for the link (https://www.sierrachart.com/SupportBoard.php?ThreadID=48373)

--------------------------------------------------------------------------------------------------------------------------------------------------------------------
Post #48(copied):

[2020-01-22 11:58:59]
#48

Sierra Chart Engineering [Direct Messages] - Posts: 80458 | Ending Date: 2020-06-09
The Gain Capital historical data is now shut down due to the source feed problem from Gain Capital. It is down for all users at this time.

We are going to be discussing this data feed matter today or tomorrow with Gain Capital after additional technical review and we will make a decision how to proceed.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Please give me a shout when negotiation with Gain Capital is over (supporting Gain Capital YES/NO = ?)

My Broker is Stage 5 and I have the Gain Capital Data Feed, what would be the consequences after March 1, 2020 for me?
Please give me a solution for my case.

Kind regards
SPH
[2020-01-23 23:58:56]
Sierra_Chart_Engineering - Posts: 528 | Ending Date: 2020-11-26
Gain Capital has resolved the problem and support for Gain Capital remains for the time being. If you are with Stage 5 they are fully supporting this service that you can migrate over to when/if you are ready:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-24 03:51:50

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account