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Direct MessagesDate/Time: Sat, 27 Apr 2024 09:46:24 +0000
Issue with Trade
View Count: 1735
| [2020-01-16 18:21:27] |
| User94606 - Posts: 327 |
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This morning I entered a live trade on the NQ thru SierraChart but after order was executed, SierraChart was showing that my position was flat. At that point, I went to Interactive's Trader Workstation and saw that my position was still opened. I ended up closing my position for a loss using Trader Workstation because SierraChart was not showing any open position. What information do you need to troubleshoot this issue? |
| [2020-01-17 08:54:09] |
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This is certainly something that can be an issue when using Interactive Brokers. It is well documented here: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero (Trade Position Line or Quantity Disappearing or Displaying Zero) If you are trading futures we recommend using this service to avoid this kind of problem: Sierra Chart / Trading Technologies Futures Order Routing Service And then use Interactive Brokers for trading all other type of instrument types. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-17 21:06:02
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| [2020-01-17 18:15:12] |
| User94606 - Posts: 327 |
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Would it be possible for someone to call me to discuss the recommendation? I can be reached at [number removed for privacy]. thanks Date Time Of Last Edit: 2020-01-18 18:57:00
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| [2020-01-17 21:21:06] |
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Yes we will definitely do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-17 21:58:14] |
| SC Support - Posts: 1795 |
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Spoke to User94606, answered his questions.
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| [2020-01-23 21:17:14] |
| User94606 - Posts: 327 |
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Would it be possible to setup Denali with Dorman on Jan 31 at 10:00 PM PST (Feb 1 1:00 AM EST)? Can you please give me a call at [number removed for privacy] to discuss?
Date Time Of Last Edit: 2020-01-24 16:04:30
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| [2020-01-24 16:15:41] |
| User94606 - Posts: 327 |
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Can you give me a call today (Jan 24) to setup Denali? My Dorman account has been created and it is ready.
Date Time Of Last Edit: 2020-01-24 23:59:11
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| [2020-01-24 23:59:18] |
| Sierra_Chart Engineering - Posts: 14107 |
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User called.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-25 00:03:21] |
| User94606 - Posts: 327 |
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Thank you Ray and Max for the support
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| [2020-01-29 06:16:56] |
| User94606 - Posts: 327 |
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I would like to add AMP Futures also to my account. I have the following questions: 1. Can I use the current Denali service without any incremental cost? 2. What steps do I need to follow to add AMP Futures? |
| [2020-01-29 06:54:57] |
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1. No additional cost. 2. Just simply complete this form: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm And then we assign the AMP account and you can use either your Dorman account or the AMP account within a single instance of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-30 23:16:34] |
| User94606 - Posts: 327 |
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I want to setup my AMP account. Do you have a AMP contact (name and phone) you can provide?
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| [2020-06-30 23:40:55] |
| SC Support - Posts: 1795 |
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Hi there, you can contact AMP in this way: https://www.ampfutures.com/contact-us/
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| [2020-07-21 17:27:13] |
| User94606 - Posts: 327 |
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I will need assistance in setting up my data service with AMP. Can you please call me tomorrow July 22 between 10 AM to 12 PM PST to setup the data service? Please confirm your availability. Thanks |
| [2020-07-21 18:15:07] |
| SC Support - Posts: 1795 |
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Regarding help with set-up, we think the instructions will be all you need, but if that doesn't work, we can give you a call.
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| [2020-07-21 21:54:27] |
| User94606 - Posts: 327 |
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Can you please send me the link to to setup the trade service for AMP?
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| [2020-07-21 23:50:59] |
| SC Support - Posts: 1795 |
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Hi User94606, we have reached out to AMP to set-up the service, please see their feedback in this Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1595352189679#ViewTicket |
| [2020-07-22 12:37:12] |
| User94606 - Posts: 327 |
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The above issue has been resolved. I am in process of completing the AMP Live Platform setup and my question is whether or not it is required since I already have the SC-Denali data feed established. Can you please advice. Also do you know if I need to complete the section in the blue box - see attachment
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 AMP Platform Setup.png / V - Attached On 2020-07-22 12:37:00 UTC - Size: 175.72 KB - 264 views |
| [2020-07-22 14:53:33] |
| SC Support - Posts: 1795 |
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I see that you have Denali Data set-up and it can be flowing to your charts, until you have SC TT Based Order Routing set-up you can use these instructions for Denali Data: Denali Exchange Data Feed: *Setup Instructions: Sierra Chart Software Instructions* Regarding the attached picture, that is from AMP website, please ask them about it. |
| [2020-07-22 15:06:58] |
| User94606 - Posts: 327 |
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Yes, my Denali data setup is currently with Dorman. I was told that I can use the same Denali setup with AMP - correct?. What are the next steps then? Do I need to contact AMP so they can complete the setup on their end and then engage Sierra Chart to complete the setup? Please advise
Date Time Of Last Edit: 2020-07-22 15:07:22
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| [2020-07-22 18:57:10] |
| User94606 - Posts: 327 |
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I have completed the AMP Live Trading form. Can you please call me today at 626-935-9582 to setup trade the service? Thanks |
| [2020-07-23 18:38:51] |
| SC Support - Posts: 1795 |
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Hi User94606, we can give you a call, you can let us know when through one of the support tickets you have opened. Thank you
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| [2020-07-23 20:26:31] |
| User94606 - Posts: 327 |
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I have already scheduled a call using this ticket # 1595352189679
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| [2020-07-23 21:07:42] |
| User94606 - Posts: 327 |
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I never received the call at 2 PM PST today. Please let me know if you are available to call me at 3 PM PST today?
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| [2020-07-24 20:04:37] |
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We did call but did not get through. Further telephone support will be billable. Really best you just go through the setup instructions here: Sierra Chart / Trading Technologies Futures Order Routing Service You will be able to help yourself a lot faster than relying on us. It is important to be self-sufficient rather than relying on us. There is just far too many questions from your account. Interactive remote assistance support will be billed at 1 USD per minute. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-24 20:09:16
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