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Problem with Futures data

View Count: 884

[2019-12-20 20:15:02] #1 [Go To First Post]
User1990 - Posts: 48
Hi, I am wondering if someone can help me look into an issue with futures data for my account? There is currently no real-time futures data although all CFD tickers are working fine. Looked into my control board and seems like all the right services are activated. I've also tried DIS/CONTINUE connection a few times but nothing happened. Thank you very much. Best Regards, Elaine

[2019-12-20 21:08:51] #2 [Go To First Post]
User1990 - Posts: 48
I've downloaded the new version of SierraChart and all data connection is lost. This is the message I get. It seems to say that I don't have the right package but I am still connected to all three packages I activated. Is it because I need to transition to the new Denali exchange in order for the new version to work? if you can help me take a look that'd be much appreciated. Best Regards, Elaine Reading Internal Order ID file. \| 2019-12-20 15:45:28.116 Reading Trade Orders file. \| 2019-12-20 15:45:28.241 Reading Trade Positions file. \| 2019-12-20 15:45:28.242 Reading Account Balance file. \| 2019-12-20 15:45:28.242 Using Bid/Ask average for last trade price for USDCAD \| 2019-12-20 15:45:28.243 Using Bid/Ask average for last trade price for GBPUSD \| 2019-12-20 15:45:28.243 Using Bid/Ask average for last trade price for EURUSD \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for USDJPY \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for NZDUSD \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for USOil \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for SPX500 \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for AUDUSD \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for XAUUSD \| 2019-12-20 15:45:28.245 Using Bid/Ask average for last trade price for US30 \| 2019-12-20 15:45:28.248 UDPListener (1528). Port 22903 \| Listening on UDP port 22903. \| 2019-12-20 15:45:28.271 Software version: 1926 32-bit \| 2019-12-20 15:45:28.272 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. \| 2019-12-20 15:45:28.272 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. \| 2019-12-20 15:45:28.272 * Enabled for: INDEXES_DATA_BARCHART \| 2019-12-20 15:45:28.272 Enabled for: CME (Trading Account Required) \| 2019-12-20 15:45:28.272 Enabled for: CBOT (Trading Account Required) \| 2019-12-20 15:45:28.272 Enabled for: COMEX (Trading Account Required) \| 2019-12-20 15:45:28.272 Enabled for: NYMEX (Trading Account Required) \| 2019-12-20 15:45:28.272 Received 1 data feed usernames. \| 2019-12-20 15:45:28.272 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-12-20 15:45:28.272 Current selected Data/Trading service: SC Data - All Services \| 2019-12-20 15:45:28.272 Custom symbol settings values: enabled \| 2019-12-20 15:45:28.272 Chart Update Interval: 500 \| 2019-12-20 15:45:28.272 Intraday Data Storage Time Unit: 0 \| 2019-12-20 15:45:28.272 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-12-20 15:45:28.272 2019-12-20 15:45:28 Local computer time \| 2019-12-20 15:45:28.272 2019-12-20 20:45:28 Local computer time in UTC \| 2019-12-20 15:45:28.272 2019-12-20 15:45:28 Local computer time in SC Time Zone \| 2019-12-20 15:45:28.272 2019-12-20 20:45:29 Server time in UTC \| 2019-12-20 15:45:28.272 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2019-12-20 15:45:28.272 Program path: C:\SierraChart\ \| 2019-12-20 15:45:28.272 Data Files path: C:\SierraChart\Data\ \| 2019-12-20 15:45:28.272 OS Version Number: 10.0 \| 2019-12-20 15:45:28.272 Locale Setting: C \| 2019-12-20 15:45:28.272 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-12-20 15:45:28.272 Created the DTC Protocol server. \| 2019-12-20 15:45:28.287 DTC Protocol Server listening on port 11099. \| 2019-12-20 15:45:28.288 Created the DTC Protocol historical data server. \| 2019-12-20 15:45:28.288 HD Server Manager \| Listening on port 11098 \| 2019-12-20 15:45:28.289 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2019-12-20 15:45:28.289 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Creating socket. Using TLS 1.2. \| 2019-12-20 15:45:28.288 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Connecting to IP: 46.4.97.203. \| 2019-12-20 15:45:28.288 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 15:45:28.310 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-12-20 15:45:28.405 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-12-20 15:45:28.405 Received 5 login tokens. \| 2019-12-20 15:45:28.765 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 15:45:29.016 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-12-20 15:45:29.112 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-12-20 15:45:29.112 Symbol settings MD5 received. Request ID: 1. \| 2019-12-20 15:45:29.145 Symbol settings are up-to-date for scdataallservices. \| 2019-12-20 15:45:29.145 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 15:45:29.390 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Socket gracefully closed by remote side. \| 2019-12-20 15:45:29.484 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Closed. \| 2019-12-20 15:45:29.485 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-12-20 15:45:30.280 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-12-20 15:45:30.280 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 15:45:30.969 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-12-20 15:45:31.064 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-12-20 15:45:31.064 A request for the latest software update has been made. \| 2019-12-20 15:45:31.730 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-12-20 15:45:31.730 The update is being downloaded in the background. When it is complete, you will be prompted. \| 2019-12-20 15:45:31.730 * Files to Open on Start up \| Opening file: ChartbookUS30.cht \| 2019-12-20 15:45:31.731 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-12-20 15:45:31.730 US30 Daily #1 \| Reloading chart. \| 2019-12-20 15:45:31.783 US30 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:31.817 US30 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:31.847 US30 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:31.882 US30 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:31.907 US30 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:31.932 US30 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:31.965 US30 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:31.998 US30 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:32.026 US30 480 Min #11 \| Reloading chart. \| 2019-12-20 15:45:32.055 US30 60 Min #12 \| Reloading chart. \| 2019-12-20 15:45:32.102 Using Bid/Ask average for last trade price for NAS100 \| 2019-12-20 15:45:32.133 Using Bid/Ask average for last trade price for UKOil \| 2019-12-20 15:45:32.134 Using Bid/Ask average for last trade price for USDCHF \| 2019-12-20 15:45:32.135 Using Bid/Ask average for last trade price for XPTUSD \| 2019-12-20 15:45:32.137 Using Bid/Ask average for last trade price for XPDUSD \| 2019-12-20 15:45:32.137 Using Bid/Ask average for last trade price for JPN225 \| 2019-12-20 15:45:32.137 Using Bid/Ask average for last trade price for HKG33 \| 2019-12-20 15:45:32.137 Files to Open on Start up \| Opening file: Chartbook E-mini SPX500 (Futures).cht \| 2019-12-20 15:45:32.145 SPX500 [CBV] Daily #1 \| Reloading chart. \| 2019-12-20 15:45:32.211 SPX500 [CBV] Daily #1 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.211 SPX500 [CBV] Daily #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.211 SPX500 [CBV] 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:32.246 SPX500 [CBV] 240 Min #2 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.246 SPX500 [CBV] 240 Min #2 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.246 SPX500 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:32.294 SPX500 [CBV] 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:32.329 SPX500 [CBV] 20 Min #4 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.329 SPX500 [CBV] 20 Min #4 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.329 SPX500 [CBV] 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:32.364 SPX500 [CBV] 30 Min #5 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.364 SPX500 [CBV] 30 Min #5 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.364 SPX500 [CBV] 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:32.426 SPX500 [CBV] 60 Min #6 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.426 SPX500 [CBV] 60 Min #6 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.426 SPX500 [CBV] 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:32.544 SPX500 [CBV] 5 Min #7 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.544 SPX500 [CBV] 5 Min #7 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.544 SPX500 [CBV] 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:32.585 SPX500 [CBV] 10 Min #8 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.585 SPX500 [CBV] 10 Min #8 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.585 SPX500 [CBV] 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:32.647 SPX500 [CBV] 15 Min #9 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.647 SPX500 [CBV] 15 Min #9 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.647 ESZ19 [CBV] 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:32.759 ESZ19 [CBV] 480 Min #12 \| Performing historical Daily data download for symbol ESZ19 starting at last date in file. \| 2019-12-20 15:45:32.779 Historical data service client indicated that downloads are not enabled. Symbol: ESZ19. Data Type: Daily data \| 2019-12-20 15:45:32.779 Historical data download ID 1 not found when removing ID from outstanding request set. \| 2019-12-20 15:45:32.779 SPX500 [CBV] 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:33.429 SPX500 [CBV] 60 Min #11 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:33.429 SPX500 [CBV] 60 Min #11 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:33.429 Files to Open on Start up \| Opening file: ChartbookNASDAQ.cht \| 2019-12-20 15:45:33.447 NAS100 Weekly #1 \| Reloading chart. \| 2019-12-20 15:45:33.508 NAS100 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:33.606 NAS100 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:33.640 NAS100 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:33.797 NAS100 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:33.913 NAS100 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:34.039 NAS100 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:34.238 NAS100 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:34.361 NAS100 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:34.436 NAS100 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:34.659 NAS100 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:34.795 Files to Open on Start up \| Opening file: ChartbookGOLD.cht \| 2019-12-20 15:45:34.853 XAUUSD 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:35.139 XAUUSD Daily #1 \| Reloading chart. \| 2019-12-20 15:45:35.338 XAUUSD 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:35.666 XAUUSD 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:35.954 XAUUSD 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:36.224 XAUUSD 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:36.346 XAUUSD 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:36.575 XAUUSD 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:37.197 XAUUSD 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:37.334 XAUUSD 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:37.517 XAUUSD 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:37.859 Files to Open on Start up \| Opening file: ChartbookGold (Futures).cht \| 2019-12-20 15:45:38.073 GCG20 [CBV] Daily #1 \| Reloading chart. \| 2019-12-20 15:45:38.401 GCG20 [CBV] 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:41.573 GCG20 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:42.581 GCG20 [CBV] 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:42.771 GCG20 [CBV] 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:43.805 GCG20 [CBV] 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:44.531 GCG20 [CBV] 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:45.865 GCG20 [CBV] 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:46.378 GCG20 [CBV] 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:46.855 GCG20 [CBV] 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:47.322 GCG20 [CBV] 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:48.322 Files to Open on Start up \| Opening file: ChartbookUSDCAD.cht \| 2019-12-20 15:45:49.553 USDCAD Daily #1 \| Reloading chart. \| 2019-12-20 15:45:49.826 USDCAD 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:50.195 USDCAD 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:50.415 USDCAD 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:50.596 USDCAD 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:50.693 USDCAD 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:50.898 USDCAD 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:51.367 USDCAD 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:51.606 USDCAD 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:51.858 USDCAD 30 Min #11 \| Reloading chart. \| 2019-12-20 15:45:52.363 USDCAD 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:52.617 Files to Open on Start up \| Opening file: ChartbookEURUSD.cht \| 2019-12-20 15:45:52.752 EURUSD Daily #1 \| Reloading chart. \| 2019-12-20 15:45:52.838 EURUSD 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:53.113 EURUSD 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:53.497 EURUSD 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:53.708 EURUSD 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:53.940 EURUSD 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:54.378 EURUSD 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:54.674 EURUSD 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:54.930 EURUSD 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:55.586 EURUSD 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:55.953 EURUSD 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:56.150 Files to Open on Start up \| Opening file: ChartbookGBPUSD.cht \| 2019-12-20 15:45:56.277 GBPUSD Daily #1 \| Reloading chart. \| 2019-12-20 15:45:56.932 GBPUSD 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:57.202 GBPUSD 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:57.524 GBPUSD 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:58.269 GBPUSD 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:58.510 GBPUSD 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:58.801 GBPUSD 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:59.239 GBPUSD 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:59.536 GBPUSD 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:59.890 GBPUSD 60 Min #11 \| Reloading chart. \| 2019-12-20 15:46:00.470 GBPUSD 480 Min #12 \| Reloading chart. \| 2019-12-20 15:46:01.111 Files to Open on Start up \| Opening file: ChartbookUSDJPY.cht \| 2019-12-20 15:46:01.329 USDJPY Daily #1 \| Reloading chart. \| 2019-12-20 15:46:01.692 USDJPY 240 Min #2 \| Reloading chart. \| 2019-12-20 15:46:01.954 USDJPY 120 Min #3 \| Reloading chart. \| 2019-12-20 15:46:02.276 USDJPY 20 Min #4 \| Reloading chart. \| 2019-12-20 15:46:02.944 USDJPY 30 Min #5 \| Reloading chart. \| 2019-12-20 15:46:03.050 USDJPY 60 Min #6 \| Reloading chart. \| 2019-12-20 15:46:03.853 USDJPY 5 Min #7 \| Reloading chart. \| 2019-12-20 15:46:04.608 USDJPY 10 Min #8 \| Reloading chart. \| 2019-12-20 15:46:04.763 USDJPY 15 Min #9 \| Reloading chart. \| 2019-12-20 15:46:05.083 USDJPY 30 Min #11 \| Reloading chart. \| 2019-12-20 15:46:05.815 USDJPY 480 Min #12 \| Reloading chart. \| 2019-12-20 15:46:06.412 Files to Open on Start up \| Opening file: ChartbookOil(US).cht \| 2019-12-20 15:46:06.680 USOIL Daily #1 \| Reloading chart. \| 2019-12-20 15:46:07.058 USOIL 240 Min #2 \| Reloading chart. \| 2019-12-20 15:46:07.273 USOIL 120 Min #3 \| Reloading chart. \| 2019-12-20 15:46:07.552 USOIL 20 Min #4 \| Reloading chart. \| 2019-12-20 15:46:08.667 USOIL 30 Min #5 \| Reloading chart. \| 2019-12-20 15:46:08.983 USOIL 60 Min #6 \| Reloading chart. \| 2019-12-20 15:46:09.793 USOIL 5 Min #7 \| Reloading chart. \| 2019-12-20 15:46:10.337 USOIL 10 Min #8 \| Reloading chart. \| 2019-12-20 15:46:10.930 USOIL 15 Min #9 \| Reloading chart. \| 2019-12-20 15:46:11.124 USOil 60 Min #11 \| Reloading chart. \| 2019-12-20 15:46:11.627 USOil 480 Min #12 \| Reloading chart. \| 2019-12-20 15:46:12.279 Files to Open on Start up \| Opening file: ChartbookUSOil (Futures).cht \| 2019-12-20 15:46:12.651 CLG20 [CBV] Daily #1 \| Reloading chart. \| 2019-12-20 15:46:13.774 CLG20 [CBV] 240 Min #2 \| Reloading chart. \| 2019-12-20 15:46:23.455 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-12-20 15:46:23.457 CLG20 [CBV] 120 Min #3 \| Reloading chart. \| 2019-12-20 15:46:24.731 CLG20 [CBV] 20 Min #4 \| Reloading chart. \| 2019-12-20 15:46:25.382 CLG20 [CBV] 30 Min #5 \| Reloading chart. \| 2019-12-20 15:46:26.345 CLG20 [CBV] 60 Min #6 \| Reloading chart. \| 2019-12-20 15:46:28.329 CLG20 [CBV] 5 Min #7 \| Reloading chart. \| 2019-12-20 15:46:29.115 CLG20 [CBV] 10 Min #8 \| Reloading chart. \| 2019-12-20 15:46:29.294 CLG20 [CBV] 15 Min #9 \| Reloading chart. \| 2019-12-20 15:46:29.624 CLG20 [CBV] 480 Min #10 \| Reloading chart. \| 2019-12-20 15:46:30.346 CLG20 [CBV] 60 Min #11 \| Reloading chart. \| 2019-12-20 15:46:34.719 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-12-20 15:46:38.829 * Failed to download software update due to an error. Request ID: 1. \| 2019-12-20 15:46:43.758 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-12-20 15:46:43.755 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-12-20 15:46:43.755 USOil 60 Min #11 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-12-20 15:46:43.922 Historical data service client indicated that downloads are not enabled. Symbol: US30. Data Type: Daily data \| 2019-12-20 15:46:46.330 Historical data download ID 2 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.330 Historical data service client indicated that downloads are not enabled. Symbol: US30. Data Type: Intraday data \| 2019-12-20 15:46:46.331 Historical data download ID 3 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.331 Historical data service client indicated that downloads are not enabled. Symbol: SPX500. Data Type: Daily data \| 2019-12-20 15:46:46.338 Historical data download ID 4 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.338 Historical data service client indicated that downloads are not enabled. Symbol: SPX500. Data Type: Intraday data \| 2019-12-20 15:46:46.339 Historical data download ID 5 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.339 Historical data service client indicated that downloads are not enabled. Symbol: ESZ19. Data Type: Intraday data \| 2019-12-20 15:46:46.347 Historical data download ID 6 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.347 Historical data service client indicated that downloads are not enabled. Symbol: NAS100. Data Type: Daily data \| 2019-12-20 15:46:46.350 Historical data download ID 7 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.350 Historical data service client indicated that downloads are not enabled. Symbol: NAS100. Data Type: Intraday data \| 2019-12-20 15:46:46.352 Historical data download ID 8 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.352 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data \| 2019-12-20 15:46:46.361 Historical data download ID 9 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.361 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data \| 2019-12-20 15:46:46.362 Historical data download ID 10 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.362 Historical data service client indicated that downloads are not enabled. Symbol: GCG20. Data Type: Daily data \| 2019-12-20 15:46:46.370 Historical data download ID 11 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.370 Historical data service client indicated that downloads are not enabled. Symbol: GCG20. Data Type: Intraday data \| 2019-12-20 15:46:46.371 Historical data download ID 12 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.371 Historical data service client indicated that downloads are not enabled. Symbol: USDCAD. Data Type: Daily data \| 2019-12-20 15:46:46.379 Historical data download ID 13 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.379 Historical data service client indicated that downloads are not enabled. Symbol: USDCAD. Data Type: Intraday data \| 2019-12-20 15:46:46.380 Historical data download ID 14 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.380 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data \| 2019-12-20 15:46:46.387 Historical data download ID 15 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.387 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data \| 2019-12-20 15:46:46.388 Historical data download ID 16 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.388 Historical data service client indicated that downloads are not enabled. Symbol: GBPUSD. Data Type: Daily data \| 2019-12-20 15:46:46.395 Historical data download ID 17 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.395 Historical data service client indicated that downloads are not enabled. Symbol: GBPUSD. Data Type: Intraday data \| 2019-12-20 15:46:46.396 Historical data download ID 18 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.396 Historical data service client indicated that downloads are not enabled. Symbol: USDJPY. Data Type: Daily data \| 2019-12-20 15:46:46.403 Historical data download ID 19 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.403 Historical data service client indicated that downloads are not enabled. Symbol: USDJPY. Data Type: Intraday data \| 2019-12-20 15:46:46.404 Historical data download ID 20 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.404 Historical data service client indicated that downloads are not enabled. Symbol: USOIL. Data Type: Daily data \| 2019-12-20 15:46:46.412 Historical data download ID 21 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.412 Historical data service client indicated that downloads are not enabled. Symbol: USOIL. Data Type: Intraday data \| 2019-12-20 15:46:46.412 Historical data download ID 22 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.412 Historical data service client indicated that downloads are not enabled. Symbol: CLG20. Data Type: Daily data \| 2019-12-20 15:46:46.422 Historical data download ID 23 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.422 Historical data service client indicated that downloads are not enabled. Symbol: CLG20. Data Type: Intraday data \| 2019-12-20 15:46:46.485 Historical data download ID 24 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.485 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2019-12-20 15:46:47.281 * USOIL Weekly #1 \| Reloading chart. \| 2019-12-20 15:53:54.379 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2019-12-20 16:00:01.108 * The message log has been sent to support. \| 2019-12-20 16:02:35.140 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-12-20 16:02:35.140 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-12-20 16:02:35.140 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2019-12-20 16:02:36.893 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 16:02:37.152 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-12-20 16:02:37.248 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-12-20 16:02:37.248

[2019-12-20 21:24:52] #3 [Go To First Post]
User1990 - Posts: 48
After trying updating the new version a few times it's worked! Sorry and thanks for your time. Btw, I am wondering if you would recommend transitioning to the Denali exchange, will it be faster/less error or delay-prone? Thanks a lot for your help and have a wonderful holidays! Best Regards, Elaine

[2019-12-21 00:28:56] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is you are running an older version and a software update was needed. This is why you could not connect to the data feed. This would also be the very same case when using the Denali Exchange Data Feed. And yes you should transition to the Denali Exchange Data Feed in any case. Let us know if you want us to help you with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-21 00:30:07

[2019-12-21 00:30:27] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do recommend transitioning to the Denali Exchange Data Feed, but only because it will cost you the same amount, but you will not have any symbol limits and you can have 2 connections without having to pay extra. To make the transition, just select the Deactivate button for the exchange and connections. They will continue through the end of the month. Then on either December 31 or January 1, setup the Denali Exchange Data feed following the instructions here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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