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Post From: Problem with Futures data

[2019-12-20 21:08:51] Link To Thread - Link To Post [Go To First Post]
User1990 - Posts: 48
I've downloaded the new version of SierraChart and all data connection is lost. This is the message I get. It seems to say that I don't have the right package but I am still connected to all three packages I activated. Is it because I need to transition to the new Denali exchange in order for the new version to work? if you can help me take a look that'd be much appreciated. Best Regards, Elaine Reading Internal Order ID file. \| 2019-12-20 15:45:28.116 Reading Trade Orders file. \| 2019-12-20 15:45:28.241 Reading Trade Positions file. \| 2019-12-20 15:45:28.242 Reading Account Balance file. \| 2019-12-20 15:45:28.242 Using Bid/Ask average for last trade price for USDCAD \| 2019-12-20 15:45:28.243 Using Bid/Ask average for last trade price for GBPUSD \| 2019-12-20 15:45:28.243 Using Bid/Ask average for last trade price for EURUSD \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for USDJPY \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for NZDUSD \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for USOil \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for SPX500 \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for AUDUSD \| 2019-12-20 15:45:28.244 Using Bid/Ask average for last trade price for XAUUSD \| 2019-12-20 15:45:28.245 Using Bid/Ask average for last trade price for US30 \| 2019-12-20 15:45:28.248 UDPListener (1528). Port 22903 \| Listening on UDP port 22903. \| 2019-12-20 15:45:28.271 Software version: 1926 32-bit \| 2019-12-20 15:45:28.272 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. \| 2019-12-20 15:45:28.272 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. \| 2019-12-20 15:45:28.272 * Enabled for: INDEXES_DATA_BARCHART \| 2019-12-20 15:45:28.272 Enabled for: CME (Trading Account Required) \| 2019-12-20 15:45:28.272 Enabled for: CBOT (Trading Account Required) \| 2019-12-20 15:45:28.272 Enabled for: COMEX (Trading Account Required) \| 2019-12-20 15:45:28.272 Enabled for: NYMEX (Trading Account Required) \| 2019-12-20 15:45:28.272 Received 1 data feed usernames. \| 2019-12-20 15:45:28.272 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-12-20 15:45:28.272 Current selected Data/Trading service: SC Data - All Services \| 2019-12-20 15:45:28.272 Custom symbol settings values: enabled \| 2019-12-20 15:45:28.272 Chart Update Interval: 500 \| 2019-12-20 15:45:28.272 Intraday Data Storage Time Unit: 0 \| 2019-12-20 15:45:28.272 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-12-20 15:45:28.272 2019-12-20 15:45:28 Local computer time \| 2019-12-20 15:45:28.272 2019-12-20 20:45:28 Local computer time in UTC \| 2019-12-20 15:45:28.272 2019-12-20 15:45:28 Local computer time in SC Time Zone \| 2019-12-20 15:45:28.272 2019-12-20 20:45:29 Server time in UTC \| 2019-12-20 15:45:28.272 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2019-12-20 15:45:28.272 Program path: C:\SierraChart\ \| 2019-12-20 15:45:28.272 Data Files path: C:\SierraChart\Data\ \| 2019-12-20 15:45:28.272 OS Version Number: 10.0 \| 2019-12-20 15:45:28.272 Locale Setting: C \| 2019-12-20 15:45:28.272 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-12-20 15:45:28.272 Created the DTC Protocol server. \| 2019-12-20 15:45:28.287 DTC Protocol Server listening on port 11099. \| 2019-12-20 15:45:28.288 Created the DTC Protocol historical data server. \| 2019-12-20 15:45:28.288 HD Server Manager \| Listening on port 11098 \| 2019-12-20 15:45:28.289 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2019-12-20 15:45:28.289 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Creating socket. Using TLS 1.2. \| 2019-12-20 15:45:28.288 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Connecting to IP: 46.4.97.203. \| 2019-12-20 15:45:28.288 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 15:45:28.310 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-12-20 15:45:28.405 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-12-20 15:45:28.405 Received 5 login tokens. \| 2019-12-20 15:45:28.765 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 15:45:29.016 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-12-20 15:45:29.112 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-12-20 15:45:29.112 Symbol settings MD5 received. Request ID: 1. \| 2019-12-20 15:45:29.145 Symbol settings are up-to-date for scdataallservices. \| 2019-12-20 15:45:29.145 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 15:45:29.390 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Socket gracefully closed by remote side. \| 2019-12-20 15:45:29.484 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Closed. \| 2019-12-20 15:45:29.485 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-12-20 15:45:30.280 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-12-20 15:45:30.280 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 15:45:30.969 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-12-20 15:45:31.064 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-12-20 15:45:31.064 A request for the latest software update has been made. \| 2019-12-20 15:45:31.730 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-12-20 15:45:31.730 The update is being downloaded in the background. When it is complete, you will be prompted. \| 2019-12-20 15:45:31.730 * Files to Open on Start up \| Opening file: ChartbookUS30.cht \| 2019-12-20 15:45:31.731 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-12-20 15:45:31.730 US30 Daily #1 \| Reloading chart. \| 2019-12-20 15:45:31.783 US30 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:31.817 US30 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:31.847 US30 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:31.882 US30 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:31.907 US30 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:31.932 US30 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:31.965 US30 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:31.998 US30 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:32.026 US30 480 Min #11 \| Reloading chart. \| 2019-12-20 15:45:32.055 US30 60 Min #12 \| Reloading chart. \| 2019-12-20 15:45:32.102 Using Bid/Ask average for last trade price for NAS100 \| 2019-12-20 15:45:32.133 Using Bid/Ask average for last trade price for UKOil \| 2019-12-20 15:45:32.134 Using Bid/Ask average for last trade price for USDCHF \| 2019-12-20 15:45:32.135 Using Bid/Ask average for last trade price for XPTUSD \| 2019-12-20 15:45:32.137 Using Bid/Ask average for last trade price for XPDUSD \| 2019-12-20 15:45:32.137 Using Bid/Ask average for last trade price for JPN225 \| 2019-12-20 15:45:32.137 Using Bid/Ask average for last trade price for HKG33 \| 2019-12-20 15:45:32.137 Files to Open on Start up \| Opening file: Chartbook E-mini SPX500 (Futures).cht \| 2019-12-20 15:45:32.145 SPX500 [CBV] Daily #1 \| Reloading chart. \| 2019-12-20 15:45:32.211 SPX500 [CBV] Daily #1 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.211 SPX500 [CBV] Daily #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.211 SPX500 [CBV] 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:32.246 SPX500 [CBV] 240 Min #2 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.246 SPX500 [CBV] 240 Min #2 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.246 SPX500 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:32.294 SPX500 [CBV] 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:32.329 SPX500 [CBV] 20 Min #4 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.329 SPX500 [CBV] 20 Min #4 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.329 SPX500 [CBV] 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:32.364 SPX500 [CBV] 30 Min #5 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.364 SPX500 [CBV] 30 Min #5 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.364 SPX500 [CBV] 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:32.426 SPX500 [CBV] 60 Min #6 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.426 SPX500 [CBV] 60 Min #6 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.426 SPX500 [CBV] 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:32.544 SPX500 [CBV] 5 Min #7 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.544 SPX500 [CBV] 5 Min #7 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.544 SPX500 [CBV] 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:32.585 SPX500 [CBV] 10 Min #8 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.585 SPX500 [CBV] 10 Min #8 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.585 SPX500 [CBV] 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:32.647 SPX500 [CBV] 15 Min #9 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:32.647 SPX500 [CBV] 15 Min #9 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:32.647 ESZ19 [CBV] 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:32.759 ESZ19 [CBV] 480 Min #12 \| Performing historical Daily data download for symbol ESZ19 starting at last date in file. \| 2019-12-20 15:45:32.779 Historical data service client indicated that downloads are not enabled. Symbol: ESZ19. Data Type: Daily data \| 2019-12-20 15:45:32.779 Historical data download ID 1 not found when removing ID from outstanding request set. \| 2019-12-20 15:45:32.779 SPX500 [CBV] 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:33.429 SPX500 [CBV] 60 Min #11 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-20 15:45:33.429 SPX500 [CBV] 60 Min #11 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-20 15:45:33.429 Files to Open on Start up \| Opening file: ChartbookNASDAQ.cht \| 2019-12-20 15:45:33.447 NAS100 Weekly #1 \| Reloading chart. \| 2019-12-20 15:45:33.508 NAS100 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:33.606 NAS100 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:33.640 NAS100 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:33.797 NAS100 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:33.913 NAS100 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:34.039 NAS100 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:34.238 NAS100 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:34.361 NAS100 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:34.436 NAS100 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:34.659 NAS100 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:34.795 Files to Open on Start up \| Opening file: ChartbookGOLD.cht \| 2019-12-20 15:45:34.853 XAUUSD 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:35.139 XAUUSD Daily #1 \| Reloading chart. \| 2019-12-20 15:45:35.338 XAUUSD 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:35.666 XAUUSD 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:35.954 XAUUSD 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:36.224 XAUUSD 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:36.346 XAUUSD 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:36.575 XAUUSD 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:37.197 XAUUSD 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:37.334 XAUUSD 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:37.517 XAUUSD 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:37.859 Files to Open on Start up \| Opening file: ChartbookGold (Futures).cht \| 2019-12-20 15:45:38.073 GCG20 [CBV] Daily #1 \| Reloading chart. \| 2019-12-20 15:45:38.401 GCG20 [CBV] 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:41.573 GCG20 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:42.581 GCG20 [CBV] 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:42.771 GCG20 [CBV] 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:43.805 GCG20 [CBV] 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:44.531 GCG20 [CBV] 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:45.865 GCG20 [CBV] 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:46.378 GCG20 [CBV] 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:46.855 GCG20 [CBV] 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:47.322 GCG20 [CBV] 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:48.322 Files to Open on Start up \| Opening file: ChartbookUSDCAD.cht \| 2019-12-20 15:45:49.553 USDCAD Daily #1 \| Reloading chart. \| 2019-12-20 15:45:49.826 USDCAD 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:50.195 USDCAD 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:50.415 USDCAD 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:50.596 USDCAD 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:50.693 USDCAD 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:50.898 USDCAD 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:51.367 USDCAD 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:51.606 USDCAD 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:51.858 USDCAD 30 Min #11 \| Reloading chart. \| 2019-12-20 15:45:52.363 USDCAD 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:52.617 Files to Open on Start up \| Opening file: ChartbookEURUSD.cht \| 2019-12-20 15:45:52.752 EURUSD Daily #1 \| Reloading chart. \| 2019-12-20 15:45:52.838 EURUSD 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:53.113 EURUSD 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:53.497 EURUSD 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:53.708 EURUSD 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:53.940 EURUSD 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:54.378 EURUSD 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:54.674 EURUSD 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:54.930 EURUSD 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:55.586 EURUSD 480 Min #12 \| Reloading chart. \| 2019-12-20 15:45:55.953 EURUSD 60 Min #11 \| Reloading chart. \| 2019-12-20 15:45:56.150 Files to Open on Start up \| Opening file: ChartbookGBPUSD.cht \| 2019-12-20 15:45:56.277 GBPUSD Daily #1 \| Reloading chart. \| 2019-12-20 15:45:56.932 GBPUSD 240 Min #2 \| Reloading chart. \| 2019-12-20 15:45:57.202 GBPUSD 120 Min #3 \| Reloading chart. \| 2019-12-20 15:45:57.524 GBPUSD 20 Min #4 \| Reloading chart. \| 2019-12-20 15:45:58.269 GBPUSD 30 Min #5 \| Reloading chart. \| 2019-12-20 15:45:58.510 GBPUSD 60 Min #6 \| Reloading chart. \| 2019-12-20 15:45:58.801 GBPUSD 5 Min #7 \| Reloading chart. \| 2019-12-20 15:45:59.239 GBPUSD 10 Min #8 \| Reloading chart. \| 2019-12-20 15:45:59.536 GBPUSD 15 Min #9 \| Reloading chart. \| 2019-12-20 15:45:59.890 GBPUSD 60 Min #11 \| Reloading chart. \| 2019-12-20 15:46:00.470 GBPUSD 480 Min #12 \| Reloading chart. \| 2019-12-20 15:46:01.111 Files to Open on Start up \| Opening file: ChartbookUSDJPY.cht \| 2019-12-20 15:46:01.329 USDJPY Daily #1 \| Reloading chart. \| 2019-12-20 15:46:01.692 USDJPY 240 Min #2 \| Reloading chart. \| 2019-12-20 15:46:01.954 USDJPY 120 Min #3 \| Reloading chart. \| 2019-12-20 15:46:02.276 USDJPY 20 Min #4 \| Reloading chart. \| 2019-12-20 15:46:02.944 USDJPY 30 Min #5 \| Reloading chart. \| 2019-12-20 15:46:03.050 USDJPY 60 Min #6 \| Reloading chart. \| 2019-12-20 15:46:03.853 USDJPY 5 Min #7 \| Reloading chart. \| 2019-12-20 15:46:04.608 USDJPY 10 Min #8 \| Reloading chart. \| 2019-12-20 15:46:04.763 USDJPY 15 Min #9 \| Reloading chart. \| 2019-12-20 15:46:05.083 USDJPY 30 Min #11 \| Reloading chart. \| 2019-12-20 15:46:05.815 USDJPY 480 Min #12 \| Reloading chart. \| 2019-12-20 15:46:06.412 Files to Open on Start up \| Opening file: ChartbookOil(US).cht \| 2019-12-20 15:46:06.680 USOIL Daily #1 \| Reloading chart. \| 2019-12-20 15:46:07.058 USOIL 240 Min #2 \| Reloading chart. \| 2019-12-20 15:46:07.273 USOIL 120 Min #3 \| Reloading chart. \| 2019-12-20 15:46:07.552 USOIL 20 Min #4 \| Reloading chart. \| 2019-12-20 15:46:08.667 USOIL 30 Min #5 \| Reloading chart. \| 2019-12-20 15:46:08.983 USOIL 60 Min #6 \| Reloading chart. \| 2019-12-20 15:46:09.793 USOIL 5 Min #7 \| Reloading chart. \| 2019-12-20 15:46:10.337 USOIL 10 Min #8 \| Reloading chart. \| 2019-12-20 15:46:10.930 USOIL 15 Min #9 \| Reloading chart. \| 2019-12-20 15:46:11.124 USOil 60 Min #11 \| Reloading chart. \| 2019-12-20 15:46:11.627 USOil 480 Min #12 \| Reloading chart. \| 2019-12-20 15:46:12.279 Files to Open on Start up \| Opening file: ChartbookUSOil (Futures).cht \| 2019-12-20 15:46:12.651 CLG20 [CBV] Daily #1 \| Reloading chart. \| 2019-12-20 15:46:13.774 CLG20 [CBV] 240 Min #2 \| Reloading chart. \| 2019-12-20 15:46:23.455 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-12-20 15:46:23.457 CLG20 [CBV] 120 Min #3 \| Reloading chart. \| 2019-12-20 15:46:24.731 CLG20 [CBV] 20 Min #4 \| Reloading chart. \| 2019-12-20 15:46:25.382 CLG20 [CBV] 30 Min #5 \| Reloading chart. \| 2019-12-20 15:46:26.345 CLG20 [CBV] 60 Min #6 \| Reloading chart. \| 2019-12-20 15:46:28.329 CLG20 [CBV] 5 Min #7 \| Reloading chart. \| 2019-12-20 15:46:29.115 CLG20 [CBV] 10 Min #8 \| Reloading chart. \| 2019-12-20 15:46:29.294 CLG20 [CBV] 15 Min #9 \| Reloading chart. \| 2019-12-20 15:46:29.624 CLG20 [CBV] 480 Min #10 \| Reloading chart. \| 2019-12-20 15:46:30.346 CLG20 [CBV] 60 Min #11 \| Reloading chart. \| 2019-12-20 15:46:34.719 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-12-20 15:46:38.829 * Failed to download software update due to an error. Request ID: 1. \| 2019-12-20 15:46:43.758 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-12-20 15:46:43.755 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-12-20 15:46:43.755 USOil 60 Min #11 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-12-20 15:46:43.922 Historical data service client indicated that downloads are not enabled. Symbol: US30. Data Type: Daily data \| 2019-12-20 15:46:46.330 Historical data download ID 2 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.330 Historical data service client indicated that downloads are not enabled. Symbol: US30. Data Type: Intraday data \| 2019-12-20 15:46:46.331 Historical data download ID 3 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.331 Historical data service client indicated that downloads are not enabled. Symbol: SPX500. Data Type: Daily data \| 2019-12-20 15:46:46.338 Historical data download ID 4 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.338 Historical data service client indicated that downloads are not enabled. Symbol: SPX500. Data Type: Intraday data \| 2019-12-20 15:46:46.339 Historical data download ID 5 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.339 Historical data service client indicated that downloads are not enabled. Symbol: ESZ19. Data Type: Intraday data \| 2019-12-20 15:46:46.347 Historical data download ID 6 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.347 Historical data service client indicated that downloads are not enabled. Symbol: NAS100. Data Type: Daily data \| 2019-12-20 15:46:46.350 Historical data download ID 7 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.350 Historical data service client indicated that downloads are not enabled. Symbol: NAS100. Data Type: Intraday data \| 2019-12-20 15:46:46.352 Historical data download ID 8 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.352 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data \| 2019-12-20 15:46:46.361 Historical data download ID 9 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.361 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data \| 2019-12-20 15:46:46.362 Historical data download ID 10 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.362 Historical data service client indicated that downloads are not enabled. Symbol: GCG20. Data Type: Daily data \| 2019-12-20 15:46:46.370 Historical data download ID 11 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.370 Historical data service client indicated that downloads are not enabled. Symbol: GCG20. Data Type: Intraday data \| 2019-12-20 15:46:46.371 Historical data download ID 12 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.371 Historical data service client indicated that downloads are not enabled. Symbol: USDCAD. Data Type: Daily data \| 2019-12-20 15:46:46.379 Historical data download ID 13 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.379 Historical data service client indicated that downloads are not enabled. Symbol: USDCAD. Data Type: Intraday data \| 2019-12-20 15:46:46.380 Historical data download ID 14 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.380 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data \| 2019-12-20 15:46:46.387 Historical data download ID 15 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.387 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data \| 2019-12-20 15:46:46.388 Historical data download ID 16 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.388 Historical data service client indicated that downloads are not enabled. Symbol: GBPUSD. Data Type: Daily data \| 2019-12-20 15:46:46.395 Historical data download ID 17 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.395 Historical data service client indicated that downloads are not enabled. Symbol: GBPUSD. Data Type: Intraday data \| 2019-12-20 15:46:46.396 Historical data download ID 18 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.396 Historical data service client indicated that downloads are not enabled. Symbol: USDJPY. Data Type: Daily data \| 2019-12-20 15:46:46.403 Historical data download ID 19 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.403 Historical data service client indicated that downloads are not enabled. Symbol: USDJPY. Data Type: Intraday data \| 2019-12-20 15:46:46.404 Historical data download ID 20 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.404 Historical data service client indicated that downloads are not enabled. Symbol: USOIL. Data Type: Daily data \| 2019-12-20 15:46:46.412 Historical data download ID 21 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.412 Historical data service client indicated that downloads are not enabled. Symbol: USOIL. Data Type: Intraday data \| 2019-12-20 15:46:46.412 Historical data download ID 22 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.412 Historical data service client indicated that downloads are not enabled. Symbol: CLG20. Data Type: Daily data \| 2019-12-20 15:46:46.422 Historical data download ID 23 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.422 Historical data service client indicated that downloads are not enabled. Symbol: CLG20. Data Type: Intraday data \| 2019-12-20 15:46:46.485 Historical data download ID 24 not found when removing ID from outstanding request set. \| 2019-12-20 15:46:46.485 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2019-12-20 15:46:47.281 * USOIL Weekly #1 \| Reloading chart. \| 2019-12-20 15:53:54.379 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2019-12-20 16:00:01.108 * The message log has been sent to support. \| 2019-12-20 16:02:35.140 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-12-20 16:02:35.140 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-12-20 16:02:35.140 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2019-12-20 16:02:36.893 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-12-20 16:02:37.152 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-12-20 16:02:37.248 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-12-20 16:02:37.248