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Date/Time: Wed, 20 Nov 2019 16:53:38 +0000



Stop loss didn't trigger

[2019-11-07 22:17:34]
User554317 - Posts: 57
Hi support,

I had a scary situation where I added a limit buy order on the 10yr with attached orders (stop and profit target).

I left the trade alone and the pc went to sleep.

When I got back the trade had triggered, however the stop loss did not when it went against me. The stop and profit target had simpily disappeared and the trade was at a large floating loss. I have attached the log for the day.

I am very concerned why this happened. I thought I could rely on the platform to take me out with stop order when things aren't going well and I am not at the charts.

Thanks,


https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=32938
[2019-11-08 01:48:06]
Sierra Chart Engineering - Posts: 78317
First you are posting from an account which is expired. You need to log into this board with Help >> Support Board.

We see you are using CQG and there is not support for server-side bracket orders with that service.

I thought I could rely on the platform to take me out with stop order when things aren't going well and I am not at the charts.
This is dependent upon the particular external trading service being used and is explained in detail here:
https://www.sierrachart.com/index.php?page=doc/AttachedOrders.html#OCOManagement

For server-side bracket orders you need to use this service:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-08 01:51:04
[2019-11-08 02:42:03]
User554317 - Posts: 57
Thanks, I did use attached orders. You can see it in the file I attached.

Are you saying that my limit and stop loss orders were not transferred to the server and therefore they didn't get triggered when PC went to sleep?

I have a sub accoutn which is subscribed to SC.
Date Time Of Last Edit: 2019-11-08 03:42:17
[2019-11-08 17:19:47]
Sierra Chart Engineering - Posts: 78317
Yes because server-side bracket orders are not supported with CQG.

You will need to switch to this service:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php

If you want to proceed with that service, then in step 3 in the set up instructions on that page complete the form.

And then you also need to enable this option:
https://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#UseServerSideBracketOrders
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-08 17:20:23
[2019-11-08 19:30:41]
seandunaway - Posts: 85
Can't the stop loss and limit target be submitted server-side as an OCO with CQG?
[2019-11-08 20:16:41]
Sierra Chart Engineering - Posts: 78317
Yes but the problem is that only happens when the parent order has filled. Based on the description it is quite clear, the parent order had not yet filled at the time the computer went to sleep.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-08 20:17:34
[2019-11-09 01:35:48]
User554317 - Posts: 57
Wow I was never aware of that. Thanks for explaining. The parent order had indeed not been filled. Pretty scary that this can happen to be honest...
[2019-11-10 03:16:54]
Sierra Chart Engineering - Posts: 78317
You can tell the orders are client side when you look at the status of them on the Chart/Trading DOM and they show "Child-Client".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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