Home >> Support Board

Support Board

Date/Time: Fri, 26 Apr 2024 16:53:23 +0000

How to Post a Message for Support

Denali feed freezing when markets have a burst of activity

View Count: 1154

[2019-11-06 18:03:31] #1 [Go To First Post]
User626032 - Posts: 36
I switched from CQG to Denali because the dom and charts would freeze with a burst of activity. It was better but still would choke in a busy market. So I upgraded my system to the latest generation 6 core Ryzen CPU with 32 GB ram and SC runs on a Nvme SSD M.2. It is blazing fast. However, when the markets move on news my charts/ dom will freeze for a couple seconds. I have an update interval of 100ms set. My processor, memory usage is below 15 %, GPU is below 5%. Any suggestions for stopping these freezes? Thanks

[2019-11-06 18:26:44] #2 [Go To First Post]
T44 - Posts: 363
Do a clean reinstall of the operating system and see if the problem persists? No problems here on Windows Server 2016. And I'm always recording my screen at 25fps too.

[2019-11-06 18:38:37] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to understand this better. Is Sierra Chart freezing and inoperable for two seconds? Or just there is an apparent stopping of the data feed? If the data feed is stopping for two seconds and the user interface of Sierra Chart is active and usable, the data feed issue would be outside of our server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-06 18:38:53

[2019-11-07 12:25:08] #4 [Go To First Post]
User626032 - Posts: 36
That makes sense. It happens so fast I can't really say. I'll have to remember to make the distinction the next time it occurs or perhaps record it. Thanks for narrowing it down for me, I'll get back to you with more info.

[2020-03-23 20:31:06] #5 [Go To First Post]
User900297 - Posts: 22
I've just switch to denali today from cqg. I can confirm that the freezing issue, it lasts 1-2 seconds like it mentioned and in that time i believe sierra chart is active and usable.

[2020-03-23 22:31:40] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you are using the Sierra Chart Order Routing Service, but you do not have the Denali Data feed active on your Sierra Chart account. Which means you must be using 10 minute delayed data. AMP did not complete the set up. Ask them to do that. And we will clarify the setup process with them so this is avoided in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-23 22:43:31] #7 [Go To First Post]
User900297 - Posts: 22
But i can connect to the data feed. Are you sure it is not completed?

[2020-03-23 22:51:48] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we are sure unless you are using a different username to login to Sierra Chart as compared to the username that you have logged into the support board with. There is no dependency to connect to the trading server based whether the Denali Exchange Data Feed is activated or not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-23 22:52:03

[2020-03-23 22:57:44] #9 [Go To First Post]
User900297 - Posts: 22
I'm using the same username. Already sent an email to AMP Futures, waiting to hear from them.

[2020-03-24 03:40:39] #10 [Go To First Post]
User575399 - Posts: 305
are you sure it’s not skipping on the DOM due to lack of liquidity? ES has been skipping ticks cause liquidity has evaporated recently .

[2020-03-24 14:13:04] #11 [Go To First Post]
User900297 - Posts: 22
I believe that denali data feed is activated now but my charts are not printing new bars?

[2020-03-24 14:16:21] #12 [Go To First Post]
User900297 - Posts: 22
This is my message log.


Screenshot_5.png / V - Attached On 2020-03-24 14:16:15 UTC - Size: 10.95 KB - 216 views

[2020-03-24 14:24:58] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-24 14:35:41] #14 [Go To First Post]
User900297 - Posts: 22
Software version: 2065 64-bit \| 2020-03-24 17:30:15.790 Enabled for: Sierra Chart Historical Data Service. \| 2020-03-24 17:30:15.790 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-03-24 17:30:15.790 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-03-24 17:30:15.790 Enabled for exchange2: CME \| 2020-03-24 17:30:15.790 Allow Support for Sierra Chart Data Feeds is disabled. \| 2020-03-24 17:30:15.790 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2020-03-24 17:30:15.790 Custom symbol settings values: enabled \| 2020-03-24 17:30:15.790 Chart Update Interval: 500 \| 2020-03-24 17:30:15.790 Intraday Data Storage Time Unit: 1 \| 2020-03-24 17:30:15.790 Time Zone: +03:00:00 (TR+03) \| 2020-03-24 17:30:15.790 2020-03-24 17:30:15 Local computer time \| 2020-03-24 17:30:15.790 2020-03-24 14:30:15 Local computer time in UTC \| 2020-03-24 17:30:15.790 2020-03-24 17:30:15 Local computer time in SC Time Zone \| 2020-03-24 17:30:15.790 2020-03-24 14:06:17 Server time in UTC \| 2020-03-24 17:30:15.790 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-03-24 17:30:15.790 Program path: C:\SierraChart\ \| 2020-03-24 17:30:15.790 Data Files path: C:\SierraChart\Data\ \| 2020-03-24 17:30:15.790 OS Version Number: 10.0 \| 2020-03-24 17:30:15.790 Locale Setting: C \| 2020-03-24 17:30:15.790 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-03-24 17:30:15.790 File >> Disconnect selected. \| 2020-03-24 17:30:25.467 DTC Client socket (1) \| CloseSocket call. \| 2020-03-24 17:30:25.468 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-03-24 17:30:25.468 DTC Client socket (2) \| CloseSocket call. \| 2020-03-24 17:30:25.478 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-24 17:30:25.478 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2020-03-24 17:30:25.478 SC Futures Order Routing/Data \| Disconnected. \| 2020-03-24 17:30:25.478 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-03-24 17:30:25.637 DTC Client socket (1) \| Closed. \| 2020-03-24 17:30:25.637 SC Futures Order Routing/Data \| Connecting to the server futurestrading2.sierracharts.com. Port 11098 \| 2020-03-24 17:30:39.603 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2020-03-24 17:30:39.719 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2020-03-24 17:30:39.719 SC Futures Order Routing/Data \| Connected to server. \| 2020-03-24 17:30:39.882 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2020-03-24 17:30:39.882 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS \| 2020-03-24 17:30:39.882 SC Futures Order Routing/Data \| Setting DTC encoding to Binary VLS \| 2020-03-24 17:30:40.379 SC Futures Order Routing/Data \| Sending logon request message. \| 2020-03-24 17:30:40.379 SC Futures Order Routing/Data \| Received logon response. \| 2020-03-24 17:30:40.547 SC Futures Order Routing/Data \| Server Name: SC DTC Server. \| 2020-03-24 17:30:40.547 SC Futures Order Routing/Data \| Server protocol version: 8. Client protocol version: 8 \| 2020-03-24 17:30:40.547 SC Futures Order Routing/Data \| Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading\|SymbolSettings=trading_technologies_v2.trading. \| 2020-03-24 17:30:40.547 SC Futures Order Routing/Data \| Trading is supported. \| 2020-03-24 17:30:40.547 SC Futures Order Routing/Data \| Order cancel and replace is supported. \| 2020-03-24 17:30:40.547 SC Futures Order Routing/Data \| OCO Orders supported. \| 2020-03-24 17:30:40.547 SC Futures Order Routing/Data \| Bracket Orders supported. \| 2020-03-24 17:30:40.547 SC Futures Order Routing/Data \| Connected to data and trading server. \| 2020-03-24 17:30:40.547 Triggering next historical data download in queue. \| 2020-03-24 17:30:40.547 Triggering next historical data download in queue. \| 2020-03-24 17:30:40.547 Triggering next historical data download in queue. \| 2020-03-24 17:30:40.547 Triggering next historical data download in queue. \| 2020-03-24 17:30:40.547 Updated verified funded futures trading account ending date to: 2020-04-13 14:30:41 \| 2020-03-24 17:30:40.547 Using SC exchange feed2. Symbol: NQ?##_FUT_CME \| 2020-03-24 17:30:40.558 Mapping NQM20_FUT_CME to NQM20. Service code: cme \| 2020-03-24 17:30:40.558 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: NQM20_FUT_CME (NQM20). ID: 1 Service code: cme \| 2020-03-24 17:30:40.558 SC DTC Delayed Exchange Data \| Connecting to the server ds21.sierracharts.com. Port 10044 \| 2020-03-24 17:30:40.558 SC DTC Delayed Exchange Data \| Requesting security definition data for: NQM20_FUT_CME (NQM20). ID: 1 \| 2020-03-24 17:30:40.558 Using SC exchange feed2. Symbol: MNQ?##_FUT_CME \| 2020-03-24 17:30:40.558 Mapping MNQM20_FUT_CME to MNQM20. Service code: cme \| 2020-03-24 17:30:40.558 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MNQM20_FUT_CME (MNQM20). ID: 2 Service code: cme \| 2020-03-24 17:30:40.558 SC DTC Delayed Exchange Data \| Requesting security definition data for: MNQM20_FUT_CME (MNQM20). ID: 2 \| 2020-03-24 17:30:40.558 Using SC exchange feed2. Symbol: NQ?##_FUT_CME \| 2020-03-24 17:30:40.558 Added historical Intraday data request for NQM20_FUT_CME to the queue. \| 2020-03-24 17:30:40.558 Intraday data recording state for symbol NQM20_FUT_CME is set to download 'Pending'. \| 2020-03-24 17:30:40.558 Triggering next historical data download in queue. \| 2020-03-24 17:30:40.558 DTC Client socket (3) \| Creating socket. \| 2020-03-24 17:30:40.558 DTC Client socket (3) \| Connecting to IP: 216.1.90.129. \| 2020-03-24 17:30:40.558 Delaying start of download for NQM20_FUT_CME \| 2020-03-24 17:30:40.561 Using SC exchange feed2. Symbol: ES?##_FUT_CME \| 2020-03-24 17:30:40.575 Mapping ESM20_FUT_CME to ESM20. Service code: cme \| 2020-03-24 17:30:40.575 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESM20_FUT_CME (ESM20). ID: 3 Service code: cme \| 2020-03-24 17:30:40.575 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESM20_FUT_CME (ESM20). ID: 3 \| 2020-03-24 17:30:40.575 Using SC exchange feed2. Symbol: MES?##_FUT_CME \| 2020-03-24 17:30:40.575 Mapping MESM20_FUT_CME to MESM20. Service code: cme \| 2020-03-24 17:30:40.575 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MESM20_FUT_CME (MESM20). ID: 4 Service code: cme \| 2020-03-24 17:30:40.575 SC DTC Delayed Exchange Data \| Requesting security definition data for: MESM20_FUT_CME (MESM20). ID: 4 \| 2020-03-24 17:30:40.575 Using SC exchange feed2. Symbol: ES?##_FUT_CME \| 2020-03-24 17:30:40.575 Added historical Intraday data request for ESM20_FUT_CME to the queue. \| 2020-03-24 17:30:40.575 Intraday data recording state for symbol ESM20_FUT_CME is set to download 'Pending'. \| 2020-03-24 17:30:40.575 Triggering next historical data download in queue. \| 2020-03-24 17:30:40.575 SC DTC Delayed Exchange Data \| Connected to server. \| 2020-03-24 17:30:40.727 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2020-03-24 17:30:40.727 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS \| 2020-03-24 17:30:40.727 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2020-03-24 17:30:40.900 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2020-03-24 17:30:40.900 SC DTC Delayed Exchange Data \| Received logon response. \| 2020-03-24 17:30:41.521 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2020-03-24 17:30:41.521 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2020-03-24 17:30:41.521 SC DTC Delayed Exchange Data \| Successfully connected. \| 2020-03-24 17:30:41.521 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2020-03-24 17:30:41.521 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ESM20_FUT_CME -> ESM20 \| 2020-03-24 17:30:41.521 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: MESM20_FUT_CME -> MESM20 \| 2020-03-24 17:30:41.521 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: MNQM20_FUT_CME -> MNQM20 \| 2020-03-24 17:30:41.521 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: NQM20_FUT_CME -> NQM20 \| 2020-03-24 17:30:41.521 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESM20_FUT_CME.2020-03-24.depth \| 2020-03-24 17:30:41.710 SC DTC Delayed Exchange Data \| Received security definition for symbol ESM20_FUT_CME \| 2020-03-24 17:30:41.710 SC DTC Delayed Exchange Data \| Received security definition for symbol MESM20_FUT_CME \| 2020-03-24 17:30:41.710 SC DTC Delayed Exchange Data \| Received security definition for symbol MNQM20_FUT_CME \| 2020-03-24 17:30:41.710 SC DTC Delayed Exchange Data \| Received security definition for symbol NQM20_FUT_CME \| 2020-03-24 17:30:41.710 DTC Client socket (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2020-03-24 17:30:44.422 * DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2020-03-24 17:30:44.422 DTC Client socket (2) \| Closed. \| 2020-03-24 17:30:44.422 Requesting market depth updates for: ESM20_FUT_CME if supported. \| 2020-03-24 17:30:45.542 Requesting market depth updates for: NQM20_FUT_CME if supported. \| 2020-03-24 17:30:45.542 SC DTC Delayed Exchange Data \| Clearing market depth for ESM20_FUT_CME \| 2020-03-24 17:30:45.763 SC DTC Delayed Exchange Data \| Clearing market depth for NQM20_FUT_CME \| 2020-03-24 17:30:45.763 HD Request # 7 \| Downloading Intraday chart data for NQM20_FUT_CME to the file NQM20_FUT_CME.scid. Service: cme \| 2020-03-24 17:30:46.435 HD Request # 7 \| Download start date-time: 2020-03-24 17:20:16.000 \| 2020-03-24 17:30:46.435 HD Request # 7 \| Using server: ds21.sierracharts.com port 10149 \| 2020-03-24 17:30:46.435 Socket (2) \| Creating socket. \| 2020-03-24 17:30:46.435 Socket (2) \| Connecting to IP: 216.1.90.129. \| 2020-03-24 17:30:46.436 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2020-03-24 17:30:46.811 HD Request # 7 \| Sending historical data logon request message. \| 2020-03-24 17:30:46.811 HD Request # 7 \| Requesting Intraday data. Start date-time: 2020-03-24 17:20:16. Record interval: 1. Symbol: NQM20 \| 2020-03-24 17:30:47.429 HD Request # 7 \| Decompressing data. \| 2020-03-24 17:30:47.599 HD Request # 7 \| Receiving Intraday data for NQM20_FUT_CME starting at 2020-03-24 17:20:16 \| 2020-03-24 17:30:47.781 Socket (2) \| CloseSocket call. \| 2020-03-24 17:30:47.781 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-03-24 17:30:47.781 Historical data download thread signaled to stop. \| 2020-03-24 17:30:47.781 HD Request # 7 \| Timestamp of first Intraday data file record written: 2020-03-24 17:20:16 \| 2020-03-24 17:30:47.781 HD Request # 7 \| Received 627 records from 2020-03-24 17:20:16.000 to 2020-03-24 17:30:44.000 (10.5 minutes) and wrote 627 records for NQM20_FUT_CME \| 2020-03-24 17:30:47.782 HD Request # 7 \| Completion time: 1s \| 2020-03-24 17:30:47.785 HD Request # 7 \| Intraday data download complete for NQM20_FUT_CME. Unique request ID: 7 \| 2020-03-24 17:30:47.785 Removing historical data download ID 7. \| 2020-03-24 17:30:47.785 Real-time Intraday chart data file updates started for NQM20_FUT_CME \| 2020-03-24 17:30:47.785 Opened cached Intraday file: C:\SierraChart\Data\NQM20_FUT_CME.scid \| 2020-03-24 17:30:47.785 Intraday chart data file opened for NQM20_FUT_CME \| 2020-03-24 17:30:47.785 HD Request # 7 \| Enabling Intraday chart updating for symbol. \| 2020-03-24 17:30:47.785 Triggering next historical data download in queue. \| 2020-03-24 17:30:47.785 HD Request # 8 \| Downloading Intraday chart data for ESM20_FUT_CME to the file ESM20_FUT_CME.scid. Service: cme \| 2020-03-24 17:30:47.786 HD Request # 8 \| Download start date-time: 2020-03-24 17:20:16.000 \| 2020-03-24 17:30:47.786 HD Request # 8 \| Using server: ds23.sierracharts.com port 10150 \| 2020-03-24 17:30:47.786 Socket (4) \| Creating socket. \| 2020-03-24 17:30:47.786 Socket (4) \| Connecting to IP: 216.1.90.130. \| 2020-03-24 17:30:47.786 Socket (2) \| Socket gracefully closed by remote side. \| 2020-03-24 17:30:47.951 Socket (2) \| Closed. \| 2020-03-24 17:30:47.951 HD Request # 8 \| Setting DTC encoding to Binary VLS \| 2020-03-24 17:30:48.209 HD Request # 8 \| Sending historical data logon request message. \| 2020-03-24 17:30:48.209 HD Request # 8 \| Requesting Intraday data. Start date-time: 2020-03-24 17:20:16. Record interval: 1. Symbol: ESM20 \| 2020-03-24 17:30:48.965 HD Request # 8 \| Decompressing data. \| 2020-03-24 17:30:49.154 HD Request # 8 \| Receiving Intraday data for ESM20_FUT_CME starting at 2020-03-24 17:20:16 \| 2020-03-24 17:30:49.374 Socket (4) \| CloseSocket call. \| 2020-03-24 17:30:49.374 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2020-03-24 17:30:49.374 Historical data download thread signaled to stop. \| 2020-03-24 17:30:49.374 HD Request # 8 \| Timestamp of first Intraday data file record written: 2020-03-24 17:20:16 \| 2020-03-24 17:30:49.374 HD Request # 8 \| Received 629 records from 2020-03-24 17:20:16.000 to 2020-03-24 17:30:45.000 (10.5 minutes) and wrote 629 records for ESM20_FUT_CME \| 2020-03-24 17:30:49.375 HD Request # 8 \| Completion time: 2s \| 2020-03-24 17:30:49.378 HD Request # 8 \| Intraday data download complete for ESM20_FUT_CME. Unique request ID: 8 \| 2020-03-24 17:30:49.378 Removing historical data download ID 8. \| 2020-03-24 17:30:49.378 Real-time Intraday chart data file updates started for ESM20_FUT_CME \| 2020-03-24 17:30:49.378 Opened cached Intraday file: C:\SierraChart\Data\ESM20_FUT_CME.scid \| 2020-03-24 17:30:49.379 Intraday chart data file opened for ESM20_FUT_CME \| 2020-03-24 17:30:49.379 HD Request # 8 \| Enabling Intraday chart updating for symbol. \| 2020-03-24 17:30:49.379 Triggering next historical data download in queue. \| 2020-03-24 17:30:49.379 Socket (4) \| Socket gracefully closed by remote side. \| 2020-03-24 17:30:49.563 Socket (4) \| Closed. \| 2020-03-24 17:30:49.563

[2020-03-24 14:42:53] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Enable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds Then Reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-24 14:49:54] #16 [Go To First Post]
User900297 - Posts: 22
It seems working now, thank you.

To post a message in this thread, you need to log in with your Sierra Chart account: