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[Locked] - TT order routing

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[2019-08-02 16:30:30] #1 [Go To First Post]
AKR - Posts: 523
entered an order now 3-4 times and each time it is there and then disappears after a minute or less or so. checked with AMP and they referred me to you (sierra order routing). No message on trade service log or message log.

[2019-08-02 17:18:32] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will check on this. In Global Settings >> Data/Trade Service Settings, what is the Primary Server set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-02 17:34:05] #3 [Go To First Post]
AKR - Posts: 523
switched off already, but quite sure the one you recommend on the instruction site. usa2 I think?

[2019-08-02 17:45:46] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see the problem. It is due to an issue related to TT execution reports which is affecting the status of other orders because some reports are looking like part of an order download response. The procedure in this case is to stop trading and contact your broker and make sure your working orders are canceled and to check your positions and they are as you expect and to take any action on any position or orders that you require. Update: The issue has been resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-02 19:53:55

[2019-08-02 18:05:46] #5 [Go To First Post]
4trading - Posts: 20
I also had problems with my limit order targets disappearing and my OCO stop not getting cancelled when my target got hit just before lunch. I believe that was the first time for the OCO not cancelling the other portion. The message showed that I was hooked up to SCServer4, configured as my 2nd back-up. It showed the same yesterday. I also got stuck in a trade for a while. i signed into and out of SC on 2 different PCs. It finally got me out, minus my nice profit run-up. I have shot down the platform for today.


8-2-19 Server set-up.PNG / V - Attached On 2019-08-02 18:01:11 UTC - Size: 42.7 KB - 470 views Attachment Deleted.

[2019-08-02 18:11:55] #6 [Go To First Post]
4trading - Posts: 20
It also shows open orders I am unable to cancel! I had to call AMP to get the orders cancelled, which they did. Thanks AMP. Edit: The orders showed up on a secondary laptop, not my main PC. I shut down my main PC with no reminder "You have open orders." In fact, I saw no open orders. I will try to check your website first thing for updated versions of the program. I look forward to a fix of this problem, which I assume you will get done. Date Time Of Last Edit: 2019-08-03 12:48:28

[2019-08-02 18:52:19] #7 [Go To First Post]
AKR - Posts: 523
phu so now if I dont know if I have orders on or not, that is a real issue. I told you amp told me to contact you. they told me they dont see any orders on Rithmic ... obviously as not routing there anymore. seems they dont even see I am on TT.

[2019-08-02 18:53:38] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post #6. We will look into that. In regards to post #7, we are checking now to see if you have any working orders. We will post here in a moment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-02 19:03:20

[2019-08-02 18:54:48] #9 [Go To First Post]
4trading - Posts: 20
I described my SC-TT set-up to AMP in one sentence. AMP could see my open orders and cancelled them promptly. Only a couple of seconds for the trade desk to answer the phone. Great service! Date Time Of Last Edit: 2019-08-02 19:01:09

[2019-08-02 18:57:22] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post #7, you do not have any working orders that we see at this moment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-02 18:57:28

[2019-08-02 19:15:55] #11 [Go To First Post]
AKR - Posts: 523
to #9 - good for you it seems it is up to whom you talk/chat to. I am in a chat with them for more than 5 minutes already and still waiting for an answer, as they still checking. but rely on post #10....

[2019-08-02 19:24:55] #12 [Go To First Post]
AKR - Posts: 523
guys - finally amp told me I was long with all the orders that had disappeared ... not very amusing. luckily got out at profit, but that happening again I am back to CQG.

[2019-08-02 19:27:37] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post #12, we did not state what your current position quantity was at post #10. We were just looking at the open//working orders. We apologize for the confusion. We consider an open//working order, different than a Position. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-02 19:30:17] #14 [Go To First Post]
AKR - Posts: 523
yes, I know. I was referring with "happening again" not to your comment (I know you meant what you wrote = working orders), but I meant the fact that orders disappear but still are there, get filled and I dont even see that. That never happened to me last 5 years and I had been originally on TT with AMP.

[2019-08-02 19:49:36] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did verify now the Position quantity was being correctly reported. There were position quantity updates at: 12:59:20 and 15:19:35 for your account. These are US Eastern times. There certainly was a working order reporting issue, and we have fixed that issue. Once we go over it further in depth we will provide further details. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-02 19:51:14

[2019-08-02 20:19:06] #16 [Go To First Post]
4trading - Posts: 20
AKR [Direct Messages] - Posts: 396 yes, I know. I was referring with "happening again" not to your comment (I know you meant what you wrote = working orders), but I meant the fact that orders disappear but still are there, get filled and I dont even see that. That never happened to me last 5 years and I had been originally on TT with AMP. Me too. I got filled on one of those invisible orders while I was at lunch. Mine was not profitable however, unlike yours. The last time this kind of thing happened to me was 2009, if I recall correctly. But that time, I lucked out.

[2019-08-02 21:11:13] #17 [Go To First Post]
jaxscott1 - Posts: 24
I also had a disastrous day with this TT connection. Invisible orders, etc. I had two contracts that appeared out of "thin air" without a stop loss - huge loss, ugh. It's back to CQG for me. Date Time Of Last Edit: 2019-08-02 23:29:31

[2019-08-02 23:45:27] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When you say appeared out of thin air, you must be referring to orders that you previously submitted. The problem would have led to pending child target and stop orders from becoming active unless those child orders became active before the parent status was marked as inactive. Also, if there is an order that you submitted that you do not see working and you did not cancel it is very important that you contact your broker about them and have them cancel them and also verify your positions. We are going to get in touch with TT about this because this was not just an issue on the Sierra Chart side with the status of orders. There was an issue on the TT side that which triggered this, and they were also reporting order timeouts. We have seen a similar issue before, where TT just simply continues to report the status of an order inaccurately until we establish a new session and do a mass order status request. Now this issue was of no consequence at the time but it should not be happening either. This actually is an open ticket with TT already. We are not here to place blame on TT, but if TT supports a request ID on a mass order status request, and they solve the issue we describe at the beginning of this paragraph, this problem would never have happened. Although, there was some order handling issues that did occur on the TT side today. That is not entirely clear what the problem was . We are more focusing on the order status issue. During the issue, Positions were correctly reported. You can see the Position quantity on the Trade Window: Basic Trading and the Trade Window: Main/C >> Position Quantity@Price: / P: (Compact tab) And also here: Trading Information Windows: Trade Positions Window Someone also asked us about whether there was a delay with order transmission. No. There were never any order delays with the order routing. That is still ultrafast at below 1 ms. There was not anything unusual with the server load or anything like that. The issue today was purely an order status issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-03 00:06:46

[2019-08-03 00:12:43] #19 [Go To First Post]
jaxscott1 - Posts: 24
When a child stop loss to an order I made hours before - appeared as pending, was unable to be cancelled in SC, and had to be confirmed as not a working order (I called on two separate occasions to AMP) - makes it’s way through whatever morass TT had a problem with today and places itself on my chart when I am no longer at the screen to catch it... it does lend itself to being described as “appearing out of thin air”. I am not trying to place blame here. I am sure this is hugely frustrating to SC as it is to me. But it cost me $400. So please excuse my slight pique. Thank you for helping to get to the bottom of this.

[2019-08-03 00:16:46] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When a child stop loss to an order I made hours before - appeared as pending, was unable to be cancelled in SC, and had to be confirmed as not a working order (I called on two separate occasions to AMP) - makes it’s way through whatever morass TT had a problem with today and places itself on my chart when I am no longer at the screen to catch it... it does lend itself to being described as “appearing out of thin air”. We would like to call you and then look into this on your side. We want to understand exactly what happened. We understand there was a serious issue. We are going to detail it and report what we find. We have absolutely no problem with the complaints here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-03 23:22:08] #21 [Go To First Post]
4trading - Posts: 20
Here is another problem trade. I was up a good amount and attempted to exit multiple times with several different SC installs on 2 separate PCs. It seemed like I was trapped in the trade. This has happened about 5 times or so the past month. I whited out other trades, but SC shows that I never exited the two CL entries. Fortunately my statement shows I made a profit on this trade, although it was only less than 1/2 of when I attempted to exit. Edit: Wow! That is weird. Now the exits are showing up in SC. Date Time Of Last Edit: 2019-08-03 23:50:11


8-2-19 CL Exit problem.PNG / V - Attached On 2019-08-03 23:20:07 UTC - Size: 114.42 KB - 351 views

[2019-08-04 00:45:59] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post #21, this is not completely clear. We need precise details. . I was up a good amount and attempted to exit multiple times with several different SC installs on 2 separate PCs. It seemed like I was trapped in the trade. Is this referring to 2019-08-02 where there was a problem with the order status reporting and orders disappearing? (Which were actually still working and the position quantity was still updating properly) This has happened about 5 times or so the past month. Are you referring to subsequent fill reporting within the Trade Activity Log or some incident during order entry? We would highly doubt there would've been any problem during order entry. We have never had any reports of an issue other than on 2019-08-02. The problem on Friday is well understood and we are preparing detailed information for users and also point out to TT the particular issue which needs to get resolved on their side which triggered the problem and greatly exacerbated it, and going to issue additional usage time to the affected users. There were missing fills, with the TT order routing on 2019-08-02 during the issue which occurred for about 2-3 hours. We are going at those added over this weekend assuming no technical complications. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-04 07:39:47

[2019-08-04 14:31:09] #23 [Go To First Post]
4trading - Posts: 20
I am pretty new with SC-TT (1+ month), but mostly it has been exceptional for executions, compared to other platforms I have used. It is possibly a separate problem, but I did not document which days it happened, or which versions of SC. None of the incidents were as bad as Friday however. So let's put it on hold until next time it happens. I will make sure to document it and send in the log for that day. I appreciate your diligent work. Thanks. Date Time Of Last Edit: 2019-08-04 14:43:05

[2019-08-04 23:27:22] #24 [Go To First Post]
jaxscott1 - Posts: 24
I will say as one of the traders affected negatively by this TT trade route situation on Friday, that Sierra Chart techs have been communicative and forthcoming about the investigative work that they are doing and how they are correcting the code to avoid future occurrences. I have always known that they are committed to the quality of their software and data. The detective work going into this situation was thorough and straightforward. I can't imagine it was a terribly fun thing to do this weekend. Cheers!

[2019-08-05 00:06:05] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Here is the detailed report of what happened: TT Order Routing issue 2019-08-02 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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