Support Board

Date/Time: Thu, 25 Apr 2024 19:53:39 +0000

Post From: TT order routing

[2019-08-03 00:16:46] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When a child stop loss to an order I made hours before - appeared as pending, was unable to be cancelled in SC, and had to be confirmed as not a working order (I called on two separate occasions to AMP) - makes it’s way through whatever morass TT had a problem with today and places itself on my chart when I am no longer at the screen to catch it... it does lend itself to being described as “appearing out of thin air”. We would like to call you and then look into this on your side. We want to understand exactly what happened. We understand there was a serious issue. We are going to detail it and report what we find. We have absolutely no problem with the complaints here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing