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Date/Time: Thu, 28 Mar 2024 18:54:00 +0000



Post From: TT order routing

[2019-08-04 00:45:59]
Sierra Chart Engineering - Posts: 104368
In regards to post #21, this is not completely clear. We need precise details.


. I was up a good amount and attempted to exit multiple times with several different SC installs on 2 separate PCs. It seemed like I was trapped in the trade.
Is this referring to 2019-08-02 where there was a problem with the order status reporting and orders disappearing? (Which were actually still working and the position quantity was still updating properly)

This has happened about 5 times or so the past month.
Are you referring to subsequent fill reporting within the Trade Activity Log or some incident during order entry? We would highly doubt there would've been any problem during order entry. We have never had any reports of an issue other than on 2019-08-02.

The problem on Friday is well understood and we are preparing detailed information for users and also point out to TT the particular issue which needs to get resolved on their side which triggered the problem and greatly exacerbated it, and going to issue additional usage time to the affected users.

There were missing fills, with the TT order routing on 2019-08-02 during the issue which occurred for about 2-3 hours. We are going at those added over this weekend assuming no technical complications.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-04 07:39:47