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Service Connection Error
View Count: 1523
| [2019-06-29 00:51:15] |
| User497566 - Posts: 2 |
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Hi, received the following connection error message. I downloaded new version and still get message and can not see any charts. thx Connection error message from service: CQG WebAPI Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance Date-Time 2019-06-28 17:41:20 |
| [2019-06-29 22:06:31] |
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Refer to: Avoiding Trading Server Downtime over Weekend and During Market Closing Times. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-31 15:34:18] |
| User459170 - Posts: 262 |
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Hi, I am facing this issue today, is there any solution other than switching to sierrachart. Do you know what causes this error "CGQ Web API/Market data logon unsuccessful. Server message: Trade routing not available now" Contact customer support for assistance. I just spoke to cqg and they say that Sierra chart should first troubleshoot the error. Please advise. Date Time Of Last Edit: 2019-07-31 16:08:37
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| [2019-07-31 17:15:18] |
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CQG support is completely incompetent. This is a ridiculous message from CQG unless you did not communicate the error accurately. This is a CQG issue. We recommend using this new order routing service instead of CQG: Sierra Chart / Trading Technologies Futures Order Routing Service We have no ability to resolve that CQG error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-31 17:15:36
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| [2019-07-31 17:22:21] |
| User459170 - Posts: 262 |
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Hi, CQG says that Sierrachart should troubleshoot and then send the request to CQG if the problem is not at sierrachart. Thanks Date Time Of Last Edit: 2019-07-31 17:27:50
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| [2019-07-31 17:30:12] |
| User459170 - Posts: 262 |
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Would you be able to send a request to CQG? Thanks |
| [2019-07-31 17:48:55] |
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Are you still encountering that error message?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-31 17:53:52] |
| User459170 - Posts: 262 |
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Are you still encountering that error message?
Yes, I am still receiving this error message. |
| [2019-07-31 17:57:28] |
| User459170 - Posts: 262 |
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Below is the latest connection log: CQG WebAPI | Connecting to server api.cqg.com | 2019-07-31 10:52:47.184 CQG WebSocket | Connecting to WebSocket server. | 2019-07-31 10:52:47.184 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-07-31 10:52:47.385 CQG WebSocket socket (1) | Connecting to IP: 13.234.228.149. | 2019-07-31 10:52:47.385 CQG WebSocket | Opening WebSocket. | 2019-07-31 10:52:47.468 CQG WebSocket | Sending WebSocket handshake. | 2019-07-31 10:52:47.469 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-07-31 10:52:47.852 CQG WebSocket | Server header | Connection: upgrade | 2019-07-31 10:52:47.852 CQG WebSocket | Server header | Sec-WebSocket-Accept: veDNOMd3SACgEiPTIwssbaX3ovU= | 2019-07-31 10:52:47.852 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-07-31 10:52:47.852 CQG WebSocket | Server header | Upgrade: websocket | 2019-07-31 10:52:47.852 CQG WebSocket | Server header | | 2019-07-31 10:52:47.853 CQG WebSocket | Web socket state is now open. | 2019-07-31 10:52:47.853 CQG WebAPI | WebSocket connected. | 2019-07-31 10:52:47.853 CQG WebAPI | Sending market data logon message. | 2019-07-31 10:52:47.853 CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2019-07-31 10:52:49.114 CQG WebAPI | Disconnected. | 2019-07-31 10:52:49.184 CQG WebSocket | WebSocket closed. | 2019-07-31 10:52:49.184 CQG WebAPI | WebSocket closed. | 2019-07-31 10:52:49.184 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-07-31 10:52:49.184 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-07-31 10:52:49.264 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-07-31 10:52:49.264 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-07-31 10:52:49.345 CQG WebSocket socket (1) | Closed. | 2019-07-31 10:52:49.345 |
| [2019-07-31 18:05:21] |
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This really should be handled by your broker. Contact your broker and let them know you are getting this message: CQG WebAPI | Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. | 2019-07-31 10:52:49.114 Otherwise, start an account support ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets And tell us your CQG username. And make reference to this Support Board posting by providing a link to it in the ticket. We will then contact CQG. But really these kinds of issues should go through your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-31 18:19:35] |
| User459170 - Posts: 262 |
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Thanks so much. I have contacted my broker and conveyed the info. They are going to email cqg. If CQG still needs an email from sierrachart, I will get back. Thanks again for all the help. |
| [2019-08-02 04:45:57] |
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For the record CQG did not handle this competently at all. They came right back to us with their own message and apparently did not even know how to help you. They did not do anything. The problem just resolved itself on its own. Please use this new service instead: Sierra Chart / Trading Technologies Futures Order Routing Service This is one reason why we ourselves rarely contact CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-02 05:00:17
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| [2019-08-02 14:39:06] |
| User459170 - Posts: 262 |
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Why the restriction in clearing firms?
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| [2019-08-02 18:37:20] |
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We do not understand what is being asked in post #13.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-09 17:06:14] |
| User848954 - Posts: 7 |
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Hi Support - I've gotten the "Market data logon unsuccessful. Server message: Trade routing is not available now" error message intermittently with the CQG WebAPI, usually happening on weekends - assuming this due to their server and/or API maintenance. I've followed the link to "Sierra Chart Futures Order Routing Service With Data" and read the material and want to switch over to this Routing method. The steps are straight forward but have a few questions - 1. Is there any interruption to existing routing while the TT route is being enabled? 2. Once I submit the request, what's the average time to get this enabled with the broker (Dorman in this case)? 3. Per SC recommendation when I set up originally, I already have Denali data enabled with my CQG Web API route. Does this affect setup for the new TT route? i.e. do I have to pay twice as this is transitioned? BTW - Thanks for doing the work on Denali and this new Order Route Service ... The data with the crazy volumes of the last couple of months was super responsive and didn't have any data issues at all. I'm really happy with the SC platform. Best, -B |
| [2020-05-10 08:18:19] |
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1. Almost certainly because the clearing firm has to take you off one system and put you on another backend trading platform service. But that interruption should not last more than an hour. 2. With Dorman we are not sure. You would need to ask them. 3. No you do not have to pay twice and you actually will save 5 USD a month on the data feed because you can switch to the lower cost Denali Data Feed option when using the Sierra Chart Order Routing Service. BTW - Thanks for doing the work on Denali and this new Order Route Service ... The data with the crazy volumes of the last couple of months was super responsive and didn't have any data issues at all. I'm really happy with the SC platform. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-10 08:19:27
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