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Data/Trade Service Settings - Not enabled on package

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[2021-07-08 18:57:56] #25 [Go To First Post]
John - SC Support - Posts: 31027
Sorry, we forgot that you are on Package 12 for the month. It's not that we do not support the Paper Trading, but what we have seen is that the data from the Paper Trading services sometimes is not the same as the live trading service. Therefore, we are suggesting that you connect to the live server in order to see if that will resolve the issue for you. And, since you are getting the real-time data and just not getting the historical data, there is really nothing more we can do. We thought you were not getting the real-time data, which is why we spent so much time on this. But we do not generally give technical support for data services that are not our own. You really need to ask your broker and/or Rithmic about the historical data and see if there is anything about your setup that is not supplying it. Otherwise, you really need to use the Sierra Chart Data Feeds for your data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-15 15:52:23] #26 [Go To First Post]
Technical - Posts: 148
Given that I am on package 12, can I test Denali data? Do I need a login set up?

[2021-07-15 15:58:49] #27 [Go To First Post]
John - SC Support - Posts: 31027
The one thing you would have to do is to login to the live Rithmic trading server. This is needed in order to verify your live trading account for the CME Group. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Then you could go through the Denali Exchange Data Feed Setup Instructions and activate an exchange with the Denali feed. The remainder of the calendar month in which you activate the exchange will be free (assuming you have not used the Denali feed previously). Refer to the following for the Denali Exchange Data Feed Setup Instructions: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-19 12:44:23] #28 [Go To First Post]
Technical - Posts: 148
I have consulted with Rithmic, extensively. They see my account and believe my installation of Sierra is asking and receiving the correct data from Rithmic servers. Because I am seeing the same negative results, I renamed my D:\SierraChart\ directory and downloaded a fresh installation of the most current software. Same results from this clean, unmodified installation. I did the same on an old computer I no longer use. Same results. It does download the historical data however the completed download is really odd, mostly just a two/three tick variation going back to the beginning. Also, it is treating 06/09/2021 as if it were yesterday. Please see enclosed.


2021-07-19 07_34_51-Sierra Chart 2286 Chartbook2 Rithmic Di.png / V - Attached On 2021-07-19 12:43:52 UTC - Size: 25.76 KB - 210 views 2021-07-19 07_34_30-2 files found - Search_ D__ (esu1.cme._).png / V - Attached On 2021-07-19 12:44:12 UTC - Size: 30.22 KB - 172 views

[2021-07-19 14:34:34] #29 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not provide technical support for external data feeds. You need to use the Denali Exchange Data Feed if you are having any problems: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-19 15:12:00] #30 [Go To First Post]
Technical - Posts: 148
I am not suggesting Sierra should "...provide technical support for external data feeds". Before Denali, Sierra built its reputation on a solid, feed-agnostic platform. Yes, I truly believe you are not abandoning all the customers that have made Sierra what it is today. What I am asking is you investigate why the correct information is displayed incorrectly within Sierra Chart. If you do not believe it is presented in the correct "Sierra Friendly" format, everyone should know Rithmic is dropping the ball, not Sierra. If the request from Sierra is properly formed, it shouldn't be too complicated for Rithmic to respond. They do it for the bridge, they should be doing it basically the same for the DTC. I've asked Rithmic, they said it looks good on their end. They have watched the requests that come from my PC and tried to help me. Now they are hoping, as am I, that Sierra can do the same. Rithmic brings a lot to the table, for me and for my broker who has my back. I want this to work and am willing to put in the effort to do so. I am not trying to push your patience but I and other like me do need a little more help to make this work.

[2021-07-19 16:04:52] #31 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
Before Denali, Sierra built its reputation on a solid, feed-agnostic platform Not anymore. It made no sense whatsoever to be supporting so many different services. That time is over with. It was a complete mess supporting too many different services. it was completely idiotic. That actually, was limiting our growth. We are not going to spend any further time on this. We are making that very clear. We have built a high-quality data feed and that is what we recommend you use. We are simply not going to waste our time, with external service problems. This is not worth our time at all. We have an immediate solution for you to use. Please take advantage of it, it is only going to cost you 13 USD a-month more. And also this is not a correct characterization. : If you do not believe it is presented in the correct "Sierra Friendly" format, everyone should know Rithmic is dropping the ball, not Sierra. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-19 16:13:08

[2021-07-19 16:08:27] #32 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
We have a solution for you. We are going to solve the problem properly and efficiently. It is the Denali data feed. Here is the documentation again: Denali Exchange Data Feed We can help you with the set up. You just simply do not realize how massively massively superior our historical data systems are compared to other external services including Rithmic. And actually we are going to pull, our historical data completely from the existing Rithmic user base effective in August. Use our Denali data. That is the proper solution. This is final. We have been subsidizing Rithmic historical data all this time. And when you make reference to "Solid", that was because of our historical data systems, not others. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-19 16:31:34

[2021-07-19 16:59:18] #33 [Go To First Post]
Technical - Posts: 148
How long will you support the "bridge"?

[2021-07-19 19:47:30] #34 [Go To First Post]
SC Support - Posts: 1793
This Rithmic Bridge Program has been support since 2019, some users have continued to use it independently, but Sierra Chart has not been supporting it.

[2021-07-19 21:30:34] #35 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have not thought about this. However, probably for another three months. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-24 16:28:33] #36 [Go To First Post]
Technical - Posts: 148
Simple question, you have me on Package 12 for a month. When I look at the "Activate Services" page it shows package 5. Am I supposed to update the "Activate Services" to make 12 work?

[2021-07-25 22:40:37] #37 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your current Sierra Chart Service Package is 5. If you want to include the Denali Exchange Data Feed you would need to use service package 11 which is equivalent to 5 with the Denali data feed. If you want market by order data, you would need to be on service package 12. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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