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Date/Time: Mon, 22 Apr 2019 07:06:39 +0000



Simulated Futures Trading Service

Support Request:
[2019-04-11 19:46:31]
sierrasimon - Posts: 27
After re downloading data, it displays data until now. so that is solved. thanks.

but now i stil dont have realtime data. I connected to futures trading evaluator, deleted the message log, re-downloaded the last 24 hours and here is the log:

Software version: 1894 64-bit | 2019-04-11 13:36:19
Usage end date: 2019-04-30 | 2019-04-11 13:36:19
Enabled for: Advanced Features. | 2019-04-11 13:36:19
Enabled for: Advanced Features 2. | 2019-04-11 13:36:19
Enabled for: Sierra Chart Historical Data Service. | 2019-04-11 13:36:19
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-04-11 13:36:19
Enabled for: INDEXES_DATA_BARCHART | 2019-04-11 13:36:19
Enabled for: CME, For professionals and users without a trading account | 2019-04-11 13:36:19
Enabled for: NYMEX, For professionals and users without a trading account | 2019-04-11 13:36:19
Received 1 data feed usernames. | 2019-04-11 13:36:19
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-04-11 13:36:19
Current selected Data/Trading service: Futures Trading Evaluator | 2019-04-11 13:36:19
Chart Update Interval: 500 | 2019-04-11 13:36:19
Intraday Data Storage Time Unit: 0 | 2019-04-11 13:36:19
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-04-11 13:36:19
2019-04-11 11:36:18 Local computer time | 2019-04-11 13:36:19
2019-04-11 17:36:18 Local computer time in UTC | 2019-04-11 13:36:19
2019-04-11 13:36:18 Local computer time in SC Time Zone | 2019-04-11 13:36:19
2019-04-11 02:06:22 Server time in UTC | 2019-04-11 13:36:19
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-04-11 13:36:19
Program path: D:\Trading\Programme\SierraChart\ | 2019-04-11 13:36:19
Data Files path: D:\Trading\Programme\SierraChart\Data\ | 2019-04-11 13:36:19
OS Version Number: 10.0 | 2019-04-11 13:36:19
Locale Setting: C | 2019-04-11 13:36:19
DLLs: AutoFootprint_64.dll, chartdir60.dll, chartdir60_64.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, sceetobots.dll, sceetobots_64.dll, Test_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-04-11 13:36:19

Intraday data recording state for symbol CLK19 is set to download 'Pending'. | 2019-04-11 13:37:11
Reloading all charts with filename: CLK19.scid | 2019-04-11 13:37:11
HD Request # 9 | Downloading Intraday chart data for CLK19 to the file CLK19.scid. Service: nymex | 2019-04-11 13:37:11
HD Request # 9 | Download start date-time: 2019-04-10 16:59:59.000 | 2019-04-11 13:37:11
HD Request # 9 | Using server: ds7.sierracharts.com port 10150 | 2019-04-11 13:37:11
Socket (2) | Creating socket. | 2019-04-11 13:37:12
Socket (2) | Connecting to IP: 8.18.161.133. | 2019-04-11 13:37:12
CLK19 [CV] 5 Min #3 | Reloading chart. | 2019-04-11 13:37:12
CLK19 [CV] 5 Min #3 | Waiting for historical downloads to complete with the IDs: 11, | 2019-04-11 13:37:12
CLK19 [CV] 15 Min #1 | Reloading chart. | 2019-04-11 13:37:12
CLK19 [CV] 15 Min #1 | Waiting for historical downloads to complete with the IDs: 11, | 2019-04-11 13:37:12
CLK19 [CV] 1 Min #4 | Reloading chart. | 2019-04-11 13:37:12
CLK19 [CV] 1 Min #4 | Waiting for historical downloads to complete with the IDs: 11, | 2019-04-11 13:37:12
CLK19 [CV] 0.05 Range #2 | Reloading chart. | 2019-04-11 13:37:12
CLK19 [CV] 0.05 Range #2 | Waiting for historical downloads to complete with the IDs: 11, | 2019-04-11 13:37:12
CLK19 [CV] 1 Min #6 | Reloading chart. | 2019-04-11 13:37:12
CLK19 [CV] 1 Min #6 | Waiting for historical downloads to complete with the IDs: 11, | 2019-04-11 13:37:12
HD Request # 9 | Setting DTC encoding to Binary VLS | 2019-04-11 13:37:12
HD Request # 9 | Sending historical data logon request message. | 2019-04-11 13:37:12
HD Request # 9 | Requesting Intraday data. Start date-time: 2019-04-10 16:59:59. Record interval: 0. Symbol: CLK19 | 2019-04-11 13:37:12
HD Request # 9 | Decompressing data. | 2019-04-11 13:37:12
HD Request # 9 | Receiving Intraday data for CLK19 starting at 2019-04-10 16:59:59 | 2019-04-11 13:37:12
HD Request # 9 | Timestamp of first Intraday data file record written: 2019-04-10 18:00:00 | 2019-04-11 13:37:12
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-04-11 13:37:14
Historical data download thread signaled to stop. | 2019-04-11 13:37:14
HD Request # 9 | Received 361015 records from 2019-04-10 16:59:59 to 2019-04-11 13:37:10 (20.6 hours) and wrote 361006 records for CLK19 | 2019-04-11 13:37:14
HD Request # 9 | Completion time: 3s | 2019-04-11 13:37:14
HD Request # 9 | Intraday data download complete for CLK19. Unique request ID: 11 | 2019-04-11 13:37:14
Removed historical data download ID 11 | 2019-04-11 13:37:14
Real-time Intraday chart data file updates started for CLK19 | 2019-04-11 13:37:14
Intraday chart data file opened for CLK19 | 2019-04-11 13:37:14

Socket (2) | Socket gracefully closed by remote side. | 2019-04-11 13:37:14
Socket (2) | Closed. | 2019-04-11 13:37:14
CLK19 [CV] 15 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-04-11 13:37:15
CLK19 [CV] 15 Min #1 | Reloading chart. | 2019-04-11 13:37:15
CLK19 [CV] 5 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-04-11 13:37:15
CLK19 [CV] 5 Min #3 | Reloading chart. | 2019-04-11 13:37:15
CLK19 [CV] 0.05 Range #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-04-11 13:37:15
CLK19 [CV] 0.05 Range #2 | Reloading chart. | 2019-04-11 13:37:15
CLK19 [CV] 1 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-04-11 13:37:15
CLK19 [CV] 1 Min #4 | Reloading chart. | 2019-04-11 13:37:15
CLK19 [CV] 1 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-04-11 13:37:15
CLK19 [CV] 1 Min #6 | Reloading chart. | 2019-04-11 13:37:15
CLK19 [CV] 15 Min #1 | Reloading chart. | 2019-04-11 13:37:15
CLK19 [CV] 5 Min #3 | Reloading chart. | 2019-04-11 13:37:15
CLK19 [CV] 1 Min #4 | Reloading chart. | 2019-04-11 13:37:15
CLK19 [CV] 0.05 Range #2 | Reloading chart. | 2019-04-11 13:37:16
CLK19 [CV] 1 Min #6 | Reloading chart. | 2019-04-11 13:37:16
CLK19 [CV] 5 Min #3 | StartDateTimeForLoadingOrderFills: 2019-03-01 09:00:00 | 2019-04-11 13:37:22
CLK19 [CV] 1 Min #4 | StartDateTimeForLoadingOrderFills: 2019-03-01 09:00:00 | 2019-04-11 13:37:22
CLK19 [CV] 15 Min #1 | StartDateTimeForLoadingOrderFills: 2019-03-01 09:00:00 | 2019-04-11 13:37:23
CLK19 [CV] 1 Min #6 | StartDateTimeForLoadingOrderFills: 2019-03-04 09:00:00 | 2019-04-11 13:37:23
CLK19 [CV] 0.05 Range #2 | StartDateTimeForLoadingOrderFills: 2019-03-01 09:00:00 | 2019-04-11 13:37:23
[2019-04-11 22:09:44]
Sierra Chart Engineering - Posts: 71060
We need some additional information to determine the reason for not receiving real-time data.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-04-11 22:59:38]
sierrasimon - Posts: 27
Software version: 1894 64-bit | 2019-04-11 18:59:05
Usage end date: 2019-04-30 | 2019-04-11 18:59:05
Enabled for: Advanced Features. | 2019-04-11 18:59:05
Enabled for: Advanced Features 2. | 2019-04-11 18:59:05
Enabled for: Sierra Chart Historical Data Service. | 2019-04-11 18:59:05
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-04-11 18:59:05
Enabled for: INDEXES_DATA_BARCHART | 2019-04-11 18:59:05
Enabled for: CME, For professionals and users without a trading account | 2019-04-11 18:59:05
Enabled for: NYMEX, For professionals and users without a trading account | 2019-04-11 18:59:05
Received 1 data feed usernames. | 2019-04-11 18:59:05
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-04-11 18:59:05
Current selected Data/Trading service: Futures Trading Evaluator | 2019-04-11 18:59:05
Chart Update Interval: 500 | 2019-04-11 18:59:05
Intraday Data Storage Time Unit: 0 | 2019-04-11 18:59:05
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-04-11 18:59:05
2019-04-11 16:59:04 Local computer time | 2019-04-11 18:59:05
2019-04-11 22:59:04 Local computer time in UTC | 2019-04-11 18:59:05
2019-04-11 18:59:04 Local computer time in SC Time Zone | 2019-04-11 18:59:05
2019-04-11 02:06:22 Server time in UTC | 2019-04-11 18:59:05
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-04-11 18:59:05
Program path: D:\Trading\Programme\SierraChart\ | 2019-04-11 18:59:05
Data Files path: D:\Trading\Programme\SierraChart\Data\ | 2019-04-11 18:59:05
OS Version Number: 10.0 | 2019-04-11 18:59:05
Locale Setting: C | 2019-04-11 18:59:05
DLLs: AutoFootprint_64.dll, chartdir60.dll, chartdir60_64.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, sceetobots.dll, sceetobots_64.dll, Test_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-04-11 18:59:05

File >> Disconnect selected. | 2019-04-11 18:59:17
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-04-11 18:59:17
Futures Trading Evaluator | Disconnected. | 2019-04-11 18:59:17
DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-04-11 18:59:17
DTC Client socket (1) | Closed. | 2019-04-11 18:59:17

Futures Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2019-04-11 18:59:19
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 18:59:19
DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2019-04-11 18:59:19
Futures Trading Evaluator | Connected to server. | 2019-04-11 18:59:19
Futures Trading Evaluator | Starting socket receive thread. | 2019-04-11 18:59:19
Futures Trading Evaluator | Sending encoding request to server: Binary VLS | 2019-04-11 18:59:19
Futures Trading Evaluator | Setting DTC encoding to Binary VLS | 2019-04-11 18:59:20
Futures Trading Evaluator | Sending logon request message. | 2019-04-11 18:59:20
Futures Trading Evaluator | Received logon response. | 2019-04-11 18:59:20
Futures Trading Evaluator | Server Name: SC DTC Server. | 2019-04-11 18:59:20
Futures Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2019-04-11 18:59:20
Futures Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradingevaluatorserver.dtctrading. | 2019-04-11 18:59:20
Futures Trading Evaluator | Trading is supported. | 2019-04-11 18:59:20
Futures Trading Evaluator | Order cancel and replace is supported. | 2019-04-11 18:59:20
Futures Trading Evaluator | OCO Orders supported. | 2019-04-11 18:59:20
Futures Trading Evaluator | Bracket Orders supported. | 2019-04-11 18:59:20
Futures Trading Evaluator | Connected to data and trading server. | 2019-04-11 18:59:20
Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2019-04-11 18:59:20
Mapping CLK19 to CLK19. Service code: nymex | 2019-04-11 18:59:20
[2019-04-15 11:28:07]
Sierra Chart Engineering - Posts: 71060
We apologize for the delay. We reset the password on your account so that we could directly test your account so we could not delay this any further. The new password has been sent to your email address.


We could access the real-time data without a problem. So at this point we want you to perform a Full Reset of the Symbol Settings as explained here:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps

Be sure to reconnect to the data feed as explained.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-04-15 14:47:10]
sierrasimon - Posts: 27
I did as you said, but still no realtime data for live trading. I cleard the message log and reconnected the datafeed.

Software version: 1894 64-bit | 2019-04-15 10:44:26
Usage end date: 2019-04-30 | 2019-04-15 10:44:26
Enabled for: Advanced Features. | 2019-04-15 10:44:26
Enabled for: Advanced Features 2. | 2019-04-15 10:44:26
Enabled for: Sierra Chart Historical Data Service. | 2019-04-15 10:44:26
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-04-15 10:44:26
Enabled for: INDEXES_DATA_BARCHART | 2019-04-15 10:44:26
Enabled for: CME, For professionals and users without a trading account | 2019-04-15 10:44:26
Enabled for: NYMEX, For professionals and users without a trading account | 2019-04-15 10:44:26
Received 1 data feed usernames. | 2019-04-15 10:44:26
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-04-15 10:44:26
Current selected Data/Trading service: Futures Trading Evaluator | 2019-04-15 10:44:26
Chart Update Interval: 500 | 2019-04-15 10:44:26
Intraday Data Storage Time Unit: 0 | 2019-04-15 10:44:26
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-04-15 10:44:26
2019-04-15 08:44:25 Local computer time | 2019-04-15 10:44:26
2019-04-15 14:44:25 Local computer time in UTC | 2019-04-15 10:44:26
2019-04-15 10:44:25 Local computer time in SC Time Zone | 2019-04-15 10:44:26
2019-04-15 14:15:32 Server time in UTC | 2019-04-15 10:44:26
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-04-15 10:44:26
Program path: D:\Trading\Programme\SierraChart\ | 2019-04-15 10:44:26
Data Files path: D:\Trading\Programme\SierraChart\Data\ | 2019-04-15 10:44:26
OS Version Number: 10.0 | 2019-04-15 10:44:26
Locale Setting: C | 2019-04-15 10:44:26
DLLs: AutoFootprint_64.dll, chartdir60.dll, chartdir60_64.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, sceetobots.dll, sceetobots_64.dll, Test_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-04-15 10:44:26

File >> Disconnect selected. | 2019-04-15 10:44:33
Futures Trading Evaluator | Disconnected. | 2019-04-15 10:44:33
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-04-15 10:44:33
DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-04-15 10:44:33
DTC Client socket (1) | Closed. | 2019-04-15 10:44:33

Futures Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2019-04-15 10:44:34
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-15 10:44:34
DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2019-04-15 10:44:34
Futures Trading Evaluator | Connected to server. | 2019-04-15 10:44:34
Futures Trading Evaluator | Starting socket receive thread. | 2019-04-15 10:44:34
Futures Trading Evaluator | Sending encoding request to server: Binary VLS | 2019-04-15 10:44:34
Futures Trading Evaluator | Setting DTC encoding to Binary VLS | 2019-04-15 10:44:35
Futures Trading Evaluator | Sending logon request message. | 2019-04-15 10:44:35
Futures Trading Evaluator | Received logon response. | 2019-04-15 10:44:35
Futures Trading Evaluator | Server Name: SC DTC Server. | 2019-04-15 10:44:35
Futures Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2019-04-15 10:44:35
Futures Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradingevaluatorserver.dtctrading. | 2019-04-15 10:44:35
Futures Trading Evaluator | Trading is supported. | 2019-04-15 10:44:35
Futures Trading Evaluator | Order cancel and replace is supported. | 2019-04-15 10:44:35
Futures Trading Evaluator | OCO Orders supported. | 2019-04-15 10:44:35
Futures Trading Evaluator | Bracket Orders supported. | 2019-04-15 10:44:35
Futures Trading Evaluator | Connected to data and trading server. | 2019-04-15 10:44:35
Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2019-04-15 10:44:35
Mapping CLK19 to CLK19. Service code: nymex | 2019-04-15 10:44:35
[2019-04-15 17:53:43]
Sierra Chart Engineering - Posts: 71060
Can we call you at your telephone number set here to look into this?:
https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

Did you also perform a Full Reset of the Symbol Settings?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-04-15 17:55:29
[2019-04-15 19:36:33]
sierrasimon - Posts: 27
Yes, I did a Full Reset of Symbol settings.
Yes, I changed the number to my actual. It has whatsapp also.
Date Time Of Last Edit: 2019-04-15 19:48:13
[2019-04-15 21:00:29]
Sierra Chart Engineering - Posts: 71060
User has been called. The Disable Data File updating Chart Setting was enabled. And apparently other chart settings were not correct preventing the loading of the current data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-04-15 21:30:41]
sierrasimon - Posts: 27
Thanks for calling. One second i got realtime data and now it stopped again! Why??

Reading Internal Order ID file. | 2019-04-15 17:25:55
Reading Trade Orders file. | 2019-04-15 17:25:55
Reading Trade Positions file. | 2019-04-15 17:25:55
Account Balance file. | 2019-04-15 17:25:55
UDPListener (1348). Port 22904 | Listening on UDP port 22904. | 2019-04-15 17:25:55
Software version: 1894 64-bit | 2019-04-15 17:25:55
Usage end date: 2019-04-30 | 2019-04-15 17:25:55
Enabled for: Advanced Features. | 2019-04-15 17:25:55
Enabled for: Advanced Features 2. | 2019-04-15 17:25:55
Enabled for: Sierra Chart Historical Data Service. | 2019-04-15 17:25:55
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-04-15 17:25:55
Enabled for: INDEXES_DATA_BARCHART | 2019-04-15 17:25:55
Enabled for: CME, For professionals and users without a trading account | 2019-04-15 17:25:55
Enabled for: NYMEX, For professionals and users without a trading account | 2019-04-15 17:25:55
Received 1 data feed usernames. | 2019-04-15 17:25:55
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-04-15 17:25:55
Current selected Data/Trading service: Futures Trading Evaluator | 2019-04-15 17:25:55
Chart Update Interval: 500 | 2019-04-15 17:25:55
Intraday Data Storage Time Unit: 0 | 2019-04-15 17:25:55
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-04-15 17:25:55
2019-04-15 15:25:54 Local computer time | 2019-04-15 17:25:55
2019-04-15 21:25:54 Local computer time in UTC | 2019-04-15 17:25:55
2019-04-15 17:25:54 Local computer time in SC Time Zone | 2019-04-15 17:25:55
2019-04-15 21:25:54 Server time in UTC | 2019-04-15 17:25:55
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-04-15 17:25:55
Program path: D:\Trading\Programme\SierraChart\ | 2019-04-15 17:25:55
Data Files path: D:\Trading\Programme\SierraChart\Data\ | 2019-04-15 17:25:55
OS Version Number: 10.0 | 2019-04-15 17:25:55
Locale Setting: C | 2019-04-15 17:25:55
DLLs: AutoFootprint_64.dll, chartdir60.dll, chartdir60_64.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, sceetobots.dll, sceetobots_64.dll, Test_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-04-15 17:25:55

Checking for new symbol settings. Requested symbol settings MD5 for service code tradesimulation.dtctrading. Request ID: 1. | 2019-04-15 17:25:55
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-04-15 17:25:55
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-04-15 17:25:55
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-04-15 17:25:55
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-04-15 17:25:55
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-04-15 17:25:55
Symbol settings MD5 received. Request ID: 1. | 2019-04-15 17:25:56
Symbol settings are up-to-date for tradesimulation.dtctrading. | 2019-04-15 17:25:56
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-04-15 17:25:56
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-04-15 17:25:57
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-04-15 17:25:57
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-04-15 17:25:57
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-04-15 17:25:57
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-04-15 17:25:58
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-04-15 17:25:59
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-04-15 17:25:59
Received 5 login tokens. | 2019-04-15 17:26:00
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-04-15 17:26:00
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-04-15 17:26:00
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-04-15 17:26:00

Futures Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2019-04-15 17:26:01
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-15 17:26:01
DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2019-04-15 17:26:01
Futures Trading Evaluator | Connected to server. | 2019-04-15 17:26:01
Futures Trading Evaluator | Starting socket receive thread. | 2019-04-15 17:26:01
Futures Trading Evaluator | Sending encoding request to server: Binary VLS | 2019-04-15 17:26:01
Futures Trading Evaluator | Setting DTC encoding to Binary VLS | 2019-04-15 17:26:02
Futures Trading Evaluator | Sending logon request message. | 2019-04-15 17:26:02
Futures Trading Evaluator | Received logon response. | 2019-04-15 17:26:02
Futures Trading Evaluator | Server Name: SC DTC Server. | 2019-04-15 17:26:02
Futures Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2019-04-15 17:26:02
Futures Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradingevaluatorserver.dtctrading. | 2019-04-15 17:26:02
Futures Trading Evaluator | Trading is supported. | 2019-04-15 17:26:02
Futures Trading Evaluator | Order cancel and replace is supported. | 2019-04-15 17:26:02
Futures Trading Evaluator | OCO Orders supported. | 2019-04-15 17:26:02
Futures Trading Evaluator | Bracket Orders supported. | 2019-04-15 17:26:02
Futures Trading Evaluator | Connected to data and trading server. | 2019-04-15 17:26:02
Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2019-04-15 17:26:02
CLK19 [CV] 1 Min #4 | Reloading chart. | 2019-04-15 17:26:18
CLK19 [CV] 0.05 Range #5 | Reloading chart. | 2019-04-15 17:26:18
CLK19 [CV] 1 Min #6 | Reloading chart. | 2019-04-15 17:26:18
CLK19 [CV] 5 Min #3 | Reloading chart. | 2019-04-15 17:26:18
CLK19 [CV] 15 Min #1 | Reloading chart. | 2019-04-15 17:26:19
CLK19 [CV] 1 Min #6 | StartDateTimeForLoadingOrderFills: 2019-04-13 16:59:57 | 2019-04-15 17:26:19
Mapping CLK19 to CLK19. Service code: nymex | 2019-04-15 17:26:19
SC Data - All Services | Starting real-time market data updates for: CLK19 (CLK19). ID: 1 Service code: nymex | 2019-04-15 17:26:19
SC Data - All Services | Using username 0 | 2019-04-15 17:26:19
SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2019-04-15 17:26:19
SC Data - All Services | Requesting security definition data for: CLK19 (CLK19). ID: 1 | 2019-04-15 17:26:19
Intraday data recording state for symbol CLK19 is set to download 'Pending'. | 2019-04-15 17:26:19
DTC Client socket (2) | Creating socket. | 2019-04-15 17:26:19
DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2019-04-15 17:26:19
Delaying start of download for CLK19 | 2019-04-15 17:26:19
Futures Trading Evaluator | Received security definition for symbol CLK19 | 2019-04-15 17:26:19
SC Data - All Services | Connected to server. | 2019-04-15 17:26:19
SC Data - All Services | Starting socket receive thread. | 2019-04-15 17:26:19
SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-04-15 17:26:19
SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-04-15 17:26:20
SC Data - All Services | Sending logon request message. | 2019-04-15 17:26:20
SC Data - All Services | Received logon response. | 2019-04-15 17:26:20
SC Data - All Services | Server Name: SC Realtime Server. | 2019-04-15 17:26:20
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-04-15 17:26:20
SC Data - All Services | Successfully connected. | 2019-04-15 17:26:20
SC Data - All Services | Trading is not supported. | 2019-04-15 17:26:20
SC Data - All Services | Restarting real-time data updates for symbol: CLK19 -> CLK19 | 2019-04-15 17:26:20
SC Data - All Services | Received security definition for symbol CLK19 | 2019-04-15 17:26:20
Requesting market depth updates for: CLK19 if supported. | 2019-04-15 17:26:22
SC Data - All Services | Clearing market depth for CLK19. | 2019-04-15 17:26:22
CLK19 [CV] 5 Min #3 | StartDateTimeForLoadingOrderFills: 2019-01-18 09:00:00 | 2019-04-15 17:26:24
CLK19 [CV] 1 Min #4 | StartDateTimeForLoadingOrderFills: 2019-01-18 09:00:00 | 2019-04-15 17:26:24
CLK19 [CV] 15 Min #1 | StartDateTimeForLoadingOrderFills: 2019-01-18 09:00:00 | 2019-04-15 17:26:25
CLK19 [CV] [M] 0.05 Range #5 | StartDateTimeForLoadingOrderFills: 2019-03-05 09:00:00 | 2019-04-15 17:26:26
HD Request # 2 | Downloading Intraday chart data for CLK19 to the file CLK19.scid. Service: nymex | 2019-04-15 17:26:26
HD Request # 2 | Download start date-time: 2019-04-15 16:59:57.000 | 2019-04-15 17:26:26
HD Request # 2 | Using server: ds7.sierracharts.com port 10150 | 2019-04-15 17:26:26
Socket (3) | Creating socket. | 2019-04-15 17:26:26
Socket (3) | Connecting to IP: 8.18.161.133. | 2019-04-15 17:26:26
HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-04-15 17:26:26
HD Request # 2 | Sending historical data logon request message. | 2019-04-15 17:26:26
HD Request # 2 | Requesting Intraday data. Start date-time: 2019-04-15 16:59:57. Record interval: 0. Symbol: CLK19 | 2019-04-15 17:26:27
HD Request # 2 | Decompressing data. | 2019-04-15 17:26:27
HD Request # 2 | Receiving Intraday data for CLK19 starting at 2019-04-15 16:59:57 | 2019-04-15 17:26:27
Socket (3) | Shutdown started. Waiting for graceful close. | 2019-04-15 17:26:27
Historical data download thread signaled to stop. | 2019-04-15 17:26:27
HD Request # 2 | Received 1 record from 2019-04-15 16:59:57 to 2019-04-15 16:59:57 (0.0 seconds) and wrote 0 records for CLK19 | 2019-04-15 17:26:27
HD Request # 2 | Completion time: 0s | 2019-04-15 17:26:27
HD Request # 2 | Intraday data download complete for CLK19. Unique request ID: 1 | 2019-04-15 17:26:27
Removed historical data download ID 1 | 2019-04-15 17:26:27
Real-time Intraday chart data file updates started for CLK19 | 2019-04-15 17:26:27
Intraday chart data file opened for CLK19 | 2019-04-15 17:26:27

Socket (3) | Socket gracefully closed by remote side. | 2019-04-15 17:26:27
Socket (3) | Closed. | 2019-04-15 17:26:27
Requested symbol settings for service code tradesimulation.dtctrading. Request ID: 1. Overwrite = on. | 2019-04-15 17:28:19
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. | 2019-04-15 17:28:19
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 46.4.97.203. | 2019-04-15 17:28:19
Symbol settings received. Request ID: 1. | 2019-04-15 17:28:20
Processed 53 symbol settings. | 2019-04-15 17:28:20
Reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2019-04-15 17:28:20
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. | 2019-04-15 17:28:20
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. | 2019-04-15 17:28:20
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Closed. | 2019-04-15 17:28:20
CLK19 1 Min #2 | Reloading chart. | 2019-04-15 17:28:36
CLK19 [M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2019-03-17 18:00:00 | 2019-04-15 17:28:46
[2019-04-15 21:41:17]
Sierra Chart Engineering - Posts: 71060
The CME maintenance period is from 5:00 to 6:00pm Eastern time. It reopens at 6:00pm.
Sierra Chart Support - Engineering Level

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